At a Glance
- Tasks: Manage customer credit risk and ensure timely debt collection while maintaining positive relationships.
- Company: A leading bathroom product supplier with a focus on quality and value.
- Benefits: Cash back medical scheme, pension, birthday day off, and staff discounts.
- Other info: Collaborative environment with opportunities for professional growth.
- Why this job: Join a growing team and make a real impact on financial success.
- Qualifications: 2+ years in credit control or finance, strong communication skills, and Excel proficiency.
The predicted salary is between 30000 - 40000 £ per year.
Founded in Newtownards, we proudly serve bathroom retailers across Ireland and the UK. Specialising in a niche market, we deliver an unmatched selection of products, exceptional quality, and outstanding value. As we continue to expand, we are seeking an experienced Credit Controller to support our Finance Team during this exciting growth period and beyond.
Role Purpose
To manage and control customer credit risk, ensuring timely collection of outstanding debt while maintaining positive and professional customer relationships. The Credit Controller plays a key role in cash flow management, account governance, and cross-functional collaboration with Sales and Finance to support sustainable business growth across Northern Ireland, Great Britain, and the Republic of Ireland.
Credit Control and Risk Management
- Allocate customer cash receipts accurately across three regions: Northern Ireland, Great Britain, and the Republic of Ireland.
- Maintain monthly debtors spreadsheets for all regions, including key performance indicators and ageing analysis.
- Monitor debtor balances, identify risks, and take proactive action to prevent overdue debt.
- Support accurate reporting of debtor positions to finance leadership.
- Manage customer accounts, including credit limit reviews, amendments, and ongoing monitoring.
- Conduct Experian credit checks on new and existing customers to assess and manage credit risk.
- Own the debt collection process, ensuring timely and consistent follow-up in line with company policy.
- Manage the bad debt process, ensuring appropriate escalation, documentation, and resolution.
Customer Accounts & Query Resolution
- Manage accounts-related emails and customer queries professionally and efficiently, including requests for missing invoices or credit notes, pricing queries, proof of delivery requests, proof of payment requests, and credit limit requests.
- Raise credit notes in line with agreed processes and approvals.
- Handle inbound and outbound customer phone calls relating to account queries, maintaining a calm and professional approach.
- Process online customer payments accurately and ensure correct posting to customer accounts.
- Liaise closely with the Sales team regarding customer accounts, credit limits, and risk exposure.
- Produce credit control reports for management review when needed.
- Provide insight into debtor trends, risks, and opportunities for improvement.
- Support the wider finance team with ad-hoc accounting tasks as required.
Values-Based Competencies
- The Customer Comes First: Balances firm but fair credit control with professional customer service, maintaining trust while protecting the business.
- I Step Up: Takes ownership of debtor balances and credit risk, proactively addressing issues and ensuring timely resolution.
- We Win Together: Works collaboratively with Sales, Finance, and Management to manage risk, resolve disputes, and support shared business goals.
Essential Criteria:
- Minimum 2 years in a credit control, accounts receivable, or similar finance role.
- Demonstrated understanding of credit control processes, debt collection, and cash allocation.
- Ability to interpret financial data, maintain accurate records, and produce reports.
- Excellent verbal and written communication skills to liaise with customers and internal teams.
- Experience with Excel and accounting software packages. Training on the internal ERP system will be provided.
- Proven ability to resolve customer disputes and account discrepancies effectively.
- Collaborative approach to working with finance, sales, and management teams.
Skills: Credit Control
Benefits: Cash back medical scheme, pension, birthday day, staff discounts.
Credit Controller in Newtownards employer: Aqualla Brassware Ltd
As a Credit Controller at our Newtownards-based company, you will join a dynamic team dedicated to delivering exceptional service to bathroom retailers across Ireland and the UK. We pride ourselves on a supportive work culture that values collaboration and professional growth, offering benefits such as a cash back medical scheme, pension contributions, and staff discounts. This is an exciting opportunity to contribute to our ongoing expansion while enjoying a fulfilling career in a niche market.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Controller in Newtownards
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance sector, especially those who work in credit control. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of credit control processes and cash allocation. We recommend practising common interview questions with a mate to boost your confidence and ensure you shine during the real deal.
✨Tip Number 3
Showcase your skills! Bring along examples of how you've successfully managed debtor balances or resolved customer disputes in previous roles. This will help us see how you can add value to our team right from the get-go.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're genuinely interested in joining our awesome team here at StudySmarter.
We think you need these skills to ace Credit Controller in Newtownards
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Credit Controller role. Highlight your experience in credit control, debt collection, and cash allocation. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of how you've managed customer accounts and resolved disputes in the past.
Showcase Your Communication Skills:Since this role involves liaising with customers and internal teams, make sure to demonstrate your excellent verbal and written communication skills. We love candidates who can convey complex information clearly and professionally!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can't wait to see what you bring to the table!
How to prepare for a job interview at Aqualla Brassware Ltd
✨Know Your Numbers
As a Credit Controller, you'll be dealing with financial data daily. Brush up on your understanding of cash flow management, debtor balances, and key performance indicators. Be ready to discuss how you've managed these in previous roles, as it shows you can hit the ground running.
✨Showcase Your Communication Skills
You'll need to liaise with customers and internal teams, so practice articulating your thoughts clearly. Prepare examples of how you've resolved disputes or handled customer queries professionally. This will demonstrate your ability to maintain positive relationships while managing credit risk.
✨Familiarise Yourself with the Company
Research the company’s products and market position. Understanding their niche in the bathroom retail sector will help you tailor your responses and show genuine interest. Mentioning specific products or recent developments can set you apart from other candidates.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, like how you'd handle overdue debts or customer disputes. Think of real-life scenarios where you've successfully navigated similar challenges, and be ready to share those stories during the interview.
