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- Tasks: Assist customers with inquiries and process orders while maintaining professionalism.
- Company: Join a growing company that values quality and customer satisfaction.
- Benefits: Enjoy cash back medical, pension, free parking, and staff discounts.
- Other info: Collaborative environment with opportunities for continuous improvement.
- Why this job: Be part of a dynamic team making a real difference in customer service.
- Qualifications: 2 years in a customer-facing role and strong communication skills.
The predicted salary is between 22000 - 26000 £ per year.
Founded in Newtownards, we proudly serve bathroom retailers across Ireland and the UK. Specialising in a niche market, we deliver an unmatched selection of products, exceptional quality, and outstanding value. With impressive and sustained growth over the past decade, Aqualla is owned by FM Mattesson group.
Join Aqualla Adamsez as a Customer Services Advisor, where you'll process orders, support the sales team, and assist customers via email and phone with professionalism and courtesy to resolve inquiries effectively.
Key Responsibilities:- Process customer orders manually and through the ERP system.
- Respond to and resolve customer queries via email and phone in a timely manner.
- Maintain professional and courteous communication with B2B customers.
- Provide ongoing support to Regional Sales Managers.
- Offer alternative solutions to ensure customer satisfaction.
- Collaborate with internal departments to meet customer needs.
- Liaise with courier services to ensure order fulfilment.
- Support new process implementations and improvements.
- Handle general office administration and other tasks as assigned.
- Minimum 2 years in a customer-facing or contact role.
- Experience in a fast-paced office environment within a professional team.
- Strong written and verbal communication skills.
- Excellent attention to detail and commitment to high-quality delivery.
- Ability to multitask and adapt to changing priorities.
- Familiarity with ERP systems or customer contact management tools.
- No specific qualifications required.
- Team-oriented and collaborative.
- Dedicated to high standards and continuous improvement.
- Customer-focused with a commitment to excellent service.
- Willing to learn from mistakes and share insights with others.
- Inbound Customer Service
- Assisting Customer
- Customer Relations
- Cash back medical
- Pension
- Free parking
- Staff Discounts
Customer Service Advisor employer: Aqualla Brassware Ltd
Contact Detail:
Aqualla Brassware Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company before your interview! Research Aqualla Adamsez and understand their products and values. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to be clear and professional. Try role-playing common customer scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experience where you successfully resolved customer issues. Be ready to share these during your interview to demonstrate your ability to handle inquiries effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining our awesome team at Aqualla Adamsez.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application for the Customer Service Advisor role. Highlight your relevant experience and skills that match what we're looking for, like your customer service background and communication skills.
Showcase Your Experience: When detailing your work history, focus on your customer-facing roles. We want to see how you've handled inquiries and resolved issues in the past, so share specific examples that demonstrate your problem-solving abilities.
Keep It Professional: Even though we love a friendly vibe, your written application should maintain a professional tone. Use clear language and check for any typos or grammatical errors before hitting send – attention to detail is key!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Aqualla Brassware Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Aqualla Adamsez. Understand their products, values, and what sets them apart in the bathroom retail market. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Service Skills
Since the role is all about customer service, be ready to share specific examples from your past experiences. Think of situations where you resolved a difficult customer issue or went above and beyond to ensure satisfaction. This will demonstrate your ability to handle inquiries effectively.
✨Practice Your Communication Style
As a Customer Service Advisor, clear communication is key. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with discussing your experiences and answering common interview questions.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, or how they measure success in the customer service department. This shows your genuine interest in the role and helps you assess if it's the right fit for you.