At a Glance
- Tasks: Maintain and optimise Azure cloud infrastructure while providing top-notch technical support.
- Company: Join Aqualis Group, a global leader in marine and engineering consultancy.
- Benefits: Flexible working, employee wellbeing, and a commitment to diversity and inclusion.
- Other info: Opportunities for career growth in a dynamic, collaborative environment.
- Why this job: Make a real impact in IT while supporting sustainability in maritime and energy sectors.
- Qualifications: 2+ years of IT support experience and relevant certifications preferred.
The predicted salary is between 63000 - 77000 £ per year.
We are a global consultancy group, combining multi-disciplined expertise to deliver marine, engineering and technical services that drive safety and sustainability in maritime, oil & gas and renewable energy sectors.
With a legacy dating back to 1856 – to the world’s first marine surveying organisation, The Salvage Association – Aqualis continues to evolve to provide the deepest pool of technical expertise across marine and engineering disciplines in more locations worldwide, to best support our clients and markets in keeping the world moving today, whilst managing the challenges of tomorrow.
As a member of our Group IT team, you will deliver 3 rd line technical support and help to maintain and develop our IT infrastructure.
You will help ensure that our systems remain secure, resilient, and efficient while providing excellent service and support to users across our business.
What will you be doing?
- Maintain and optimise our Azure cloud infrastructure.
- Monitor and maintain backup and disaster recovery processes, ensuring compliance with company policies.
- Diagnose and resolve a wide range of technical issues across user devices, operating systems, applications, networks, and cloud-based services.
- Act as an escalation point for complex technical issues, ensuring incidents are resolved and service level agreements (SLAs) are met.
- Identify recurring issues, trends, and potential risks, implementing preventative measures to improve service reliability and reduce future incidents.
- Install, configure, and support Windows operating systems and Microsoft 365 applications.
- Deliver technical support to colleagues through phone, email, chat, and remote support channels, ensuring a positive user experience.
- Own and manage critical incidents through to resolution, ensuring effective communication, documentation, and seamless handovers across global teams.
- Maintain accurate records within the IT Service Management system, ensuring tickets are prioritised, updated, and resolved.
- Lead or contribute to IT projects and technology initiatives, collaborating with colleagues across the business to deliver outcomes.
- Develop, maintain, and improve IT service documentation, knowledge articles, procedures, and technical guides to support operational efficiency.
- Support user onboarding activities, including account provisioning, device deployment, system configuration, and end-user training.
- Encourage collaboration and best practice across the IT team, ensuring consistent adherence to service desk processes and standards.
- Maintain the confidentiality, integrity, and security of company systems, data, and information assets.
- Ensure all activities are carried out in accordance with Aqualis Group company policies and QHSE standards.
- Contribute to the continuous improvement of IT services, processes, and infrastructure.
- Undertake additional duties and responsibilities as required to support the successful delivery of IT services.
What are we looking for?
- ITIL Foundation (v3 or v4) certification. Relevant IT infrastructure, systems administration, or support qualifications would be advantageous.
- Minimum of 2 years' experience troubleshooting and resolving technical issues across hardware, software, networks, and cloud-based services.
- Hands-on experience with Active Directory, Microsoft Entra ID (Azure AD), Windows operating systems, Microsoft 365, Share Point, and Microsoft Teams.
- Experience managing and supporting on-prem and cloud-based applications and services.
- Strong administration skills across Active Directory, Azure Active Directory, Azure AD Domain Services, Group Policy, and domain controller environments.
- Knowledge of networking technologies including LAN / WAN environments, routers, switches, wireless networks, VPNs, TCP / IP, DNS, and DHCP.
- Strong understanding of IT security principles, identity and access management, permissions, and endpoint protection technologies.
- Experience implementing and supporting backup, recovery, and disaster recovery processes.
- Proficiency in deploying, configuring, and supporting laptops, desktops, mobile devices, and associated end-user technologies.
- Experience with Microsoft Power Automate (Flow) and process automation tools.
Further Information
Our preference is to base this position at our Aberdeen office.
However, we are open to other Aqualis Group UK offices.
You must have the right to live and work in the United Kingdom.
The closing date for applications is Friday 25 th
September. We reserve the right to close the advert sooner should we receive sufficient responses.
You can learn more about our team and what we do here
https://aqualis-group. com/
To ensure your application is considered, please submit it using the link provided on this page.
NO RECRUITMENT AGENCIES.
Our Commitment to D&I
At Aqualis Group, we are committed to building a diverse, equitable, and inclusive workplace where everyone feels respected, valued, and empowered to thrive, regardless of background, identity, or role.
As a global company, we believe that diversity drives innovation and inclusion strengthens our teams.
We support flexible working, accessible environments, and employee wellbeing.
Even if your experience doesn’t match every requirement, we encourage you to apply—your unique perspective could be just what we need.
IT Systems Engineer in Aberdeen employer: Aqualis ASA
Aqualis Group is an exceptional employer, offering a dynamic work environment in Aberdeen that fosters collaboration and innovation within the IT sector. With a strong commitment to diversity, equity, and inclusion, employees are empowered to thrive while benefiting from flexible working arrangements and opportunities for professional growth. Joining our team means being part of a legacy of excellence in marine and engineering services, where your contributions directly impact safety and sustainability across global industries.
StudySmarter Expert Advice🤫
We think this is how you could land IT Systems Engineer in Aberdeen
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Aqualis ASA values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Aqualis ASA might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Aqualis ASA!
✨Direct Apply to Aqualis ASA
Let's not forget to apply directly through the Aqualis ASA website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Systems Engineer in Aberdeen
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Aqualis ASA.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Aqualis ASA. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Aqualis ASA
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
