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For Companies At a Glance
- Tasks: Support customers with heating and wellness products, managing enquiries and processing orders.
- Company: Friendly, home-based team with global ambitions in the wellness sector.
- Benefits: Competitive salary, flexible home working, and opportunities for growth.
- Other info: Work from home with a supportive team and exciting career prospects.
- Why this job: Join a market leader and make a difference in health and wellness.
- Qualifications: Experience in technical sales or product advisory roles preferred.
Salary: £25,000 to £34,000 basic + benefits (depending on experience)
Home Based – must live in Yorkshire (for occasional meetings and training)
Monday to Friday, between the hours of 9:00am to 5:30pm
About the Company
Our client is a small, friendly, home-based team with global ambition, based in Huddersfield. They are recognised as a market-leading supplier of saunas, steam rooms, and a wide range of wellness and heating-related products for both domestic and commercial use. Following a period of strong growth, their aim is to become a leading online supplier within the health, wellness and leisure sector.
The Role
This role would suit someone with a background in heating, plumbing, renewables or technical product sales support (for example a heating engineer, or someone who has supported customers with technical products). This is a product-focused role, supporting customers purchasing physical heating and wellness products – not IT or software support. You will be advising customers on product suitability, specifications and basic setup, as well as supporting the sales process from enquiry through to order completion.
Key Responsibilities
- Managing incoming customer enquiries via phone and email
- Advising customers on product suitability, specifications and basic setup
- Promoting and selling the company’s range of heating and wellness products
- Identifying the right products for customer needs and upselling where appropriate
- Processing customer orders accurately
- Maintaining CRM systems and managing sales pipelines
- Supporting general sales administration
- Assisting with improving and optimising product ranges online
- Adding and maintaining products on the website (Magento), including descriptions, images and pricing
- Liaising with warehouses and shipping providers to manage deliveries, including international shipments
- Checking supplier invoices and identifying discrepancies
- Managing stock levels and placing orders with manufacturers
- Monitoring competitor pricing and market trends
- Supporting website content including blogs and product information
About You
- Experience in a technical sales support, internal sales or product advisory role
- Background in heating, plumbing, renewables or similar technical products (preferred)
- Experience supporting customers purchasing physical products rather than services
- Confident advising on product specifications and suitability
- Strong customer service and communication skills
- Organised, proactive and able to work independently
- Comfortable working in a home-based environment
- High attention to detail and strong administrative skills
- Good level of numeracy and written English
- Confident using Microsoft Outlook and Excel
- Experience with CRM/ERP systems
- Experience managing website content (Magento or similar platforms desirable)
Additional Requirements
- Dedicated home office space with reliable broadband and minimal background noise
- Previous experience working from home is advantageous
- A stable work history, with the majority of roles lasting 2+ years
Screening Questions
Please ensure your CV demonstrates:
- Longevity in previous roles (typically 2+ years)
- Experience working from home
- Use of CRM systems and managing sales pipelines
- Experience adding products to websites and managing product listings
- Understanding of pricing and margins
- Experience optimising product ranges online
- Exposure to online marketplaces (e.g. eBay, Amazon, Linnworks)
- Proficiency in Microsoft Outlook and Excel
Additional Information
Due to the financial nature of the role, references and background checks will be required in line with GDPR and insurance requirements. This role has previously been advertised. Please do not reapply if you have already been considered.
Technical Sales Advisor - Heating Products in Halifax employer: Aqualine
Contact Detail:
Aqualine Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Sales Advisor - Heating Products in Halifax
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you tailor your conversations and show genuine interest when you chat with them.
✨Tip Number 2
Practice your pitch! Be ready to explain how your background in heating or technical sales makes you the perfect fit for the role. Keep it concise but impactful – you want to leave a lasting impression!
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips about the company culture and what they look for in a candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Technical Sales Advisor - Heating Products in Halifax
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in technical sales support or related fields. We want to see how your background in heating, plumbing, or renewables makes you the perfect fit for this role!
Show Off Your Skills: Don’t forget to showcase your customer service and communication skills! We’re looking for someone who can confidently advise customers on product specifications and suitability, so let that shine through in your application.
Be Detail-Oriented: Since this role involves managing orders and maintaining CRM systems, it’s crucial to demonstrate your attention to detail. Mention any relevant experience with administrative tasks or managing sales pipelines to catch our eye!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at Aqualine
✨Know Your Products Inside Out
Make sure you have a solid understanding of the heating and wellness products the company offers. Familiarise yourself with their specifications, benefits, and common customer queries. This will help you confidently advise customers during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully supported customers or resolved issues. Highlight your communication skills and how you can make the buying process smooth for customers, as this role heavily relies on excellent customer service.
✨Demonstrate Your Technical Knowledge
Since the role requires a background in heating, plumbing, or renewables, be ready to discuss your technical expertise. Share relevant experiences that showcase your ability to understand product specifications and suitability, which is crucial for advising customers.
✨Be Organised and Proactive
The job involves managing sales pipelines and maintaining CRM systems, so come prepared to discuss how you stay organised and proactive in your work. Mention any tools or methods you use to keep track of tasks and ensure nothing falls through the cracks.