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- Tasks: Support customers with technical queries and troubleshoot heating equipment issues.
- Company: Join Aqualine Wellness, a leader in premium wellness equipment.
- Benefits: Competitive salary, bonuses, and flexible home-based work.
- Why this job: Be the go-to expert in a growing team and make a real difference.
- Qualifications: 2+ years in electrical or heating roles; strong problem-solving skills.
- Other info: Opportunity for career growth in a friendly, ambitious environment.
The predicted salary is between 22000 - 28000 £ per year.
Join to apply for the Heating Equipment Technical Support Advisor role at Aqualine Wellness.
Salary: £26,000 to £35,000 DOE + bonus + benefits
Location: Home-based (must live in Yorkshire – occasional meetings/training in Huddersfield)
Hours: Monday to Friday, 9:00am – 5:30pm
Aqualine is a market‑leading supplier of saunas, steam rooms and premium wellness equipment. We are looking for a hands‑on, practical Technical Advisor with a background in electrical, heating or installation work to support our customers and internal team.
Key Responsibilities- Handling inbound technical and sales enquiries by phone and email
- Advising customers and installers on electrical connections, heating requirements, controls and safe installation
- Troubleshooting faults on sauna heaters, steam generators and control systems
- Guiding customers through real‑world installation scenarios and problem solving
- Recommending suitable products and accessories, upselling where appropriate and closing sales
- Processing orders and updating customer records
- Coordinating with warehouse and suppliers on stock and deliveries
- Creating simple technical guides, videos and articles for customers and staff
- Developing internal technical training materials and installation resources
- Providing technical training to existing and new team members
- Minimum 2 years in a practical electrical, heating, installation or service engineering role
- Formal electrical training or qualifications (e.g., NVQ, City & Guilds, apprenticeship, equivalent)
- Confidence working with wiring diagrams, controls, heaters, power requirements and fault diagnosis
- Comfortable speaking to customers and installers on the phone
- Strong problem‑solving ability and logical approach
- Good written English and attention to detail
- Basic IT skills (email, Excel, CRM systems)
- Experience with sauna, steam room, HVAC, spa, pool or similar equipment
- Background in domestic or commercial installation environments
- Interest in wellness, lifestyle or home improvement products
- Must be based in Yorkshire and able to attend occasional meetings/training in Huddersfield
- Proven, stable employment history
- Dedicated home office with reliable wired internet connection
- Prior experience working remotely
- Exclusive commitment to Aqualine – no other employment or side businesses
- References and background checks will be carried out in line with GDPR and insurance requirements
We are a small, friendly, ambitious team with big growth plans. You’ll play a key role in shaping our technical support function and will be trusted as the in‑house expert. If you enjoy practical problem solving and helping customers get things right the first time, you’ll thrive here.
Heating Equipment Technical Support Advisor in Leeds employer: Aqualine Wellness
Contact Detail:
Aqualine Wellness Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Heating Equipment Technical Support Advisor in Leeds
✨Tip Number 1
Get to know the company inside out! Research Aqualine Wellness, their products, and their values. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical knowledge! Brush up on electrical and heating systems, as well as common troubleshooting scenarios. Being able to speak confidently about these topics will impress during interviews and phone calls.
✨Tip Number 3
Network with current employees or industry professionals. Reach out on LinkedIn or join relevant groups. They can provide insights into the role and even give you a heads-up on what Aqualine is looking for in a candidate.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the Aqualine team.
We think you need these skills to ace Heating Equipment Technical Support Advisor in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in electrical, heating, or installation work. We want to see how your skills match up with what we’re looking for, so don’t be shy about showcasing relevant projects or roles!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you the perfect fit. We love seeing enthusiasm and a personal touch, so let your personality come through.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical challenges in the past. We’re all about practical problem-solving here at Aqualine, so any stories that demonstrate your logical approach will definitely catch our eye!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at Aqualine!
How to prepare for a job interview at Aqualine Wellness
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to heating equipment, electrical connections, and installation processes. Familiarise yourself with common issues and troubleshooting techniques, as you'll likely be asked to demonstrate your problem-solving skills during the interview.
✨Show Off Your Communication Skills
Since this role involves advising customers and installers, practice explaining complex concepts in simple terms. You might want to prepare a few examples of how you've successfully communicated technical information in the past, whether over the phone or via email.
✨Prepare Real-World Scenarios
Think about specific situations where you've had to troubleshoot or guide someone through an installation. Be ready to discuss these scenarios in detail, highlighting your logical approach and problem-solving abilities. This will show that you can handle the practical aspects of the job.
✨Demonstrate Your Passion for Wellness
Aqualine is all about wellness products, so it helps to express your interest in this area during the interview. Share any personal experiences or insights related to saunas, steam rooms, or home improvement that could resonate with the team and show you're a good fit for their culture.
