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- Tasks: Plan and schedule work for Meter Reading teams while ensuring top-notch customer service.
- Company: Join South West Water, a leader in the UK water sector with a focus on sustainability.
- Benefits: Enjoy generous holidays, flexible leave options, and discounts on various services.
- Why this job: Make a real impact in a role that supports a greener future and community wellbeing.
- Qualifications: GCSE Grade C or equivalent in English and Maths; strong organisational and communication skills.
- Other info: Be part of a diverse team that values inclusion and personal growth.
The predicted salary is between 25000 - 30000 £ per year.
Powered by Water, Driven by Purpose South West Water keeps the South West flowing with safe, reliable drinking water and wastewater services across some of the UK’s most stunning landscapes. We’re proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we’re working with partners to plant 300,000 trees, restore peatlands and support farmers and landowners to improve water quality and wildlife. Whether you’re starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career. Ready to make a splash? Join our team today.
We currently have a fantastic opportunity available for a Work Planning Technician to join our team based in Exeter. You join us on a full‑time, permanent basis, and in return, you will receive a competitive salary of £25,274 per annum + excellent benefits and rewards.
About the role
As a Work Planning Technician, you will be responsible for delivering effective work planning, scheduling, and contract management. This includes planning and scheduling work for the Meter Reading and Meter Maintenance Field Teams, as well as supporting non‑household meter reading contracts. A key part of this role is contributing to a multi‑skilled, proactive, and flexible approach within the Work Planning Team. You will also be responsible for maintaining field‑based performance metrics and supporting end‑to‑end customer service, ensuring high‑quality customer care in line with business priorities.
What you’ll be doing
- Effective use of read scheduling systems to optimize productivity in the Meter Reading Teams by identifying and issuing work based on centrally available information.
- Use of Excel to run reports for Company performance management, board report and interdepartmental data, ensuring outputs are supplied to the optimum quality and timescale, requiring attention to detail.
- Admin support of the contractual measures and business systems to ensure productivity within the meter reading teams.
- Liaise with partners, stakeholders and other business areas to resolve queries and respond within agreed timescales to complement resolution.
- Support all Metering Field Teams in delivering high levels of customer and technical service to meet business objectives and drive continued improvement.
- Work to proactively reduce and prevent Long Unread Meters while contributing to the success of the meter upgrade program.
- Be responsible for identifying and mitigating areas of risk to performance through continuous management of daily risks and liaison with team managers to allocate resources accordingly across depot areas.
- Report update asset data to ensure accuracy of business wide system portals.
What we’re looking for
- Strong attention to detail, organisation and prioritising skills.
- Good general standard of education with GCSE Grade C or equivalent in English and Maths.
- Excellent oral and written communication skills.
- Proven administrative experience in a busy office environment using Excel.
- Strong analytical, problem‑solving, and decision‑making skills.
- Resilience and ability to stay calm when under pressure.
- Able to build and maintain cooperative working relationships with others.
What’s in it for you:
At South West Water, we don’t all do the same job, but we each get out of bed in the morning knowing that every day is a chance to make incredible things happen, together. In return for our people’s hard work and commitment, we offer an excellent range of benefits:
- Generous holiday allowance plus bank holidays.
- Buy or sell annual leave to offer you extra flexibility.
- Buy a bike and safety equipment tax‑free, through our Cycle to Work scheme.
- We offer free car parking at the majority of our sites.
- Take up to 26 weeks’ additional maternity leave.
- Share your parental leave and split your time off to care for your child how you choose.
- Invest in Pennon Group plc through our employee share schemes.
- We support our people by offering a free, confidential Employee Assistance Programme.
- Look after your wellbeing with our Champion Health support platform.
- Enjoy free eye tests and discounts on frames and lenses at Specsavers.
- Enjoy access to thousands of deals and discounts on supermarkets, high street shops, online retailers, travel, eating out, cinemas, gyms and much more through Perkbox.
- A range of group discounts: The Dell Advantage Programme, Virgin Media Affinity Scheme, Vodaphone Advantage and more.
- A discretionary Bonus.
- Competitive Contributory Pension.
- And plenty more!
Closing Date: 17th February 2026. Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process. Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness. Our core values which are essential to our success are: Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on. Be You - We want you to bring your best every day. Be yourself and make your mark in your individual way. Be the Future - Embrace change. Drive Progress. Own the challenge.
Work Planning Technician South West Water · Customer and Community · Exeter employer: AquaCare, Company
Contact Detail:
AquaCare, Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Work Planning Technician South West Water · Customer and Community · Exeter
✨Tip Number 1
Network like a pro! Reach out to current employees at South West Water on LinkedIn or through mutual connections. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research South West Water’s projects, especially their sustainability efforts. Show them you’re not just interested in the role but also in their mission.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on those key skills they’re looking for, like attention to detail and problem-solving. The more you practice, the more confident you'll feel!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows you appreciate their time and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Work Planning Technician South West Water · Customer and Community · Exeter
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Work Planning Technician role. We want to see how you can contribute to our goals at South West Water!
Show Off Your Attention to Detail: Since this role requires strong attention to detail, be sure to proofread your application. A clean, error-free submission shows us that you take pride in your work and can handle the responsibilities of the position.
Highlight Relevant Experience: If you've got experience in administrative roles or using Excel, make it shine! We love seeing how your past experiences can help you excel in this new role with us.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team.
How to prepare for a job interview at AquaCare, Company
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Work Planning Technician role. Familiarise yourself with the responsibilities mentioned in the job description, such as effective work planning and scheduling. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Excel Skills
Since the role requires strong Excel skills for running reports and managing data, be prepared to discuss your experience with Excel. Bring examples of how you've used it in previous roles, especially in a busy office environment. If possible, practice some common Excel functions beforehand to feel confident discussing them.
✨Highlight Your Problem-Solving Abilities
The job involves analytical and decision-making skills, so think of specific examples where you've successfully solved problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see your thought process and the impact of your actions.
✨Demonstrate Your Team Spirit
As a Work Planning Technician, you'll need to build cooperative working relationships. Be ready to share experiences where you've collaborated with others to achieve a common goal. Emphasise your ability to stay calm under pressure and how you contribute to a positive team environment.
