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- Tasks: Provide top-notch customer support and manage laboratory sample administration.
- Company: Join South West Water, a leader in engineering and technical services.
- Benefits: Enjoy generous leave, discounts, a bonus scheme, and a competitive pension.
- Other info: Flexible working hours and opportunities for career growth.
- Why this job: Make a difference in a dynamic lab environment while developing your skills.
- Qualifications: 5 GCSEs including English and Maths; previous admin and customer service experience.
The predicted salary is between 26914 - 26914 £ per year.
Full‑time position based at the Exeter Laboratory in Countess Wear. Salary: £26,914 per annum + benefits.
Responsibilities
- Liaise with laboratory customers (internal and external) to provide effective customer support.
- Support the administration of procurement activities for the laboratory using ELLIPSE.
- Receipt and registration of samples received for regulatory and commercial purposes using LIMS Sample Manager.
- Run reports to monitor samples received and act to resolve any deficiencies to ensure samples are analysed according to customer expectations.
- Liaise with subcontractors, providing results and entry of returning sample data.
- Display high standards of performance and quality control in keeping with regulatory standards and policies.
- Assist with occasional local off‑site collection or delivery of samples.
- Other office‑based general administration and occasional other duties which may include out of hours or weekend working.
Qualifications
- 5 GCSEs grade A‑C including English and Maths, or Science (or equivalent qualifications).
- Previous experience within an office administration role and customer facing role.
- The ability to work independently and as part of a team.
- Knowledge and experience using Microsoft Office packages and SharePoint.
- A flexible, proactive approach to work and changing work environment.
Benefits
- Generous annual leave with the ability to buy/sell to increase your flexibility.
- Access to thousands of discounts and everyday savings through Pennon Perks.
- Cycle to Work Scheme – supporting sustainable travel at a discounted rate.
- Comprehensive family leave package.
- Company bonus scheme – celebrate in our shared success.
- Competitive pension scheme – helping to build your financial future.
- Employee Assistance Programme with 24/7 support.
Closing Date: If we receive a high volume of applications, this vacancy may close early. We encourage you to apply as soon as possible. Mandatory DBS check as part of onboarding process.
Laboratory Customer Support Administrator South West Water · Engineering, Technical and Scienti[...] in Exeter employer: AquaCare, Company
Contact Detail:
AquaCare, Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Laboratory Customer Support Administrator South West Water · Engineering, Technical and Scienti[...] in Exeter
✨Tip Number 1
Get to know the company! Research South West Water and their values. When you understand what they stand for, you can tailor your conversations during interviews to show how you fit right in.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider info about the role and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions. Think about how your previous experience in customer support and administration aligns with the responsibilities of the role. Confidence is key!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar!
We think you need these skills to ace Laboratory Customer Support Administrator South West Water · Engineering, Technical and Scienti[...] in Exeter
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in customer support and administration. We want to see how your skills match the role, so don’t hold back on showcasing your achievements!
Show Off Your Skills: Mention your proficiency with Microsoft Office and any experience you have with LIMS or similar systems. We love seeing candidates who can hit the ground running, so let us know how you can contribute from day one!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. Avoid jargon unless it’s relevant to the role!
Apply Early!: Don’t wait until the last minute to submit your application. If we get a lot of applications, we might close the vacancy early. Head over to our website and get your application in as soon as you can!
How to prepare for a job interview at AquaCare, Company
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Laboratory Customer Support Administrator. Familiarise yourself with terms like LIMS Sample Manager and ELLIPSE, as well as the importance of customer support in a laboratory setting.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer queries or issues. Highlight your ability to communicate effectively with both internal and external customers, as this is crucial for the role.
✨Demonstrate Your Technical Proficiency
Brush up on your knowledge of Microsoft Office and SharePoint, as these tools are essential for the job. Be ready to discuss how you've used these applications in previous roles to improve efficiency or manage data.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to work under pressure. Think of scenarios where you had to resolve issues quickly or adapt to changing circumstances, and be prepared to share those stories.