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- Tasks: Lead a dynamic team to deliver exceptional spa experiences and ensure smooth operations.
- Company: Join the award-winning Aqua Sana Forest Spa at Center Parcs.
- Benefits: Enjoy bonuses, discounts, and access to leisure facilities while developing your career.
- Why this job: Be part of a vibrant team that values guest satisfaction and personal growth.
- Qualifications: Experience in customer service and people management; beauty qualifications preferred.
- Other info: Flexible hours with opportunities for career progression and professional development.
The predicted salary is between 30000 - 42000 £ per year.
Aqua Sana Forest Spa is an award-winning spa offering a combination of experiences, products and treatments. Each spa - one at each Center Parcs location - is uniquely designed, with up to 25 spa experience rooms to explore. There is also an extensive range of face and body treatments available to book, carried out by expert therapists using products from the finest product houses including Elemis, Comfort Zone and VOYA.
We’re looking for a passionate and inspiring Shift Manager to play a key role in the day-to-day operation of Aqua Sana Forest Spa. This is a hands-on leadership position where exceptional guest care, colleague engagement, and commercial awareness come together to create an outstanding spa experience. Reporting to one of the Aqua Sana Forest Spa Assistant Managers, you’ll ensure the smooth running of the spa during your shifts, confidently handling guest enquiries, driving on-the-day sales, and upholding the very highest standards of service for both guests and colleagues.
You’ll support with leading and motivating a large team, taking accountability for daily operational performance while fostering a positive, professional, and supportive environment. Working collaboratively as part of a management team, you’ll bring energy, enthusiasm, and a genuine passion for customer and team satisfaction. You’ll also take ownership of a specialist area within the operation - Service, Therapy or Experience - while remaining adaptable and ready to support across all areas to meet the needs of the business. If you thrive in a fast-paced, guest-focused environment and love leading teams to success, this could be the perfect next step in your career.
Hours of work
You will be contracted to work 75 hours per 4-week period on a flexible basis. This means that your days and hours of work could vary each week, but you will always receive at least your contracted hours each period. As our village is open 365 days of the year, your working hours will include public / bank holidays and during Christmas and / or New Year on a rota basis.
Responsibilities
- Lead and motivate a large team, taking accountability for daily operational performance while upholding high standards of service for guests and colleagues.
- Confidently handle guest enquiries and drive on-the-day sales.
- Support with managing the shift operation across the spa and service areas (Service, Therapy or Experience).
- Collaborate as part of a management team to ensure smooth spa operations and guest satisfaction.
- Adapt and support across all areas to meet business needs.
Qualifications
- Previous experience of working in a customer service environment.
- Experience of people management.
- Excellent verbal and written communication skills.
- Friendly, genuine and warm towards guests and colleagues.
- Strong organisational skills with attention to detail and ability to prioritise and organise daily tasks. Pre-empts problems and seeks to find solutions.
- Good working knowledge of Microsoft Office (Word and Excel).
- Excellent interpersonal skills and the ability to develop, support and challenge a team.
- Holds at least one of the following qualifications: Level 3 Beauty qualification, NPLQ, PPO, training assessor or equivalent.
- Desirable: Previous experience of working within a similar role / beauty industry with experience of spa / leisure booking systems.
Benefits
Center Parcs is a fantastic place to work and the benefits are as impressive as they are unique. Here are just a few:
- Colleague Bonus Scheme
- Pension Scheme with Life Assurance
- Colleague Recognition and Reward Scheme - offering a choice of Center Parcs and High Street vouchers
- Free use of our leisure facilities
- Discounted Center Parcs breaks
- 20% discount in our restaurant and retail outlets
- Access to Perks at Work Portal - offering a wide range of retail and leisure discounts
- An Employee Assistance Program - providing support on financial, health and legal matters
- Excellent opportunities for career development and progression with the opportunity to gain externally recognised qualifications.
Spa Shift Manager - Therapy employer: Aqua
Contact Detail:
Aqua Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Shift Manager - Therapy
✨Tip Number 1
Get to know the spa inside out! Familiarise yourself with Aqua Sana's treatments and services. When you walk in for that interview, you want to show them you’re not just passionate about the role but also about what they offer.
✨Tip Number 2
Show off your leadership skills! Think of examples where you've motivated a team or handled a tricky situation. We want to see how you can inspire others and keep the energy high, especially in a fast-paced environment like a spa.
✨Tip Number 3
Be ready to chat about guest experiences! Prepare some stories about how you've gone above and beyond for customers in the past. This role is all about exceptional guest care, so let’s hear how you’ve nailed it before!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Spa Shift Manager - Therapy
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the spa industry shine through! We want to see that you genuinely care about guest experiences and team success. Share any relevant experiences that highlight your passion for customer service.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your previous experience in customer service and people management, and don’t forget to mention any qualifications you hold that are relevant to the role. We love seeing how you fit into our vision!
Be Clear and Concise: Keep your written application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your skills and experiences at a glance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and submit your details!
How to prepare for a job interview at Aqua
✨Know Your Spa Inside Out
Before the interview, make sure you research Aqua Sana Forest Spa thoroughly. Familiarise yourself with their treatments, products, and unique features. This will not only show your genuine interest but also help you answer questions about how you can enhance the guest experience.
✨Showcase Your Leadership Skills
As a Shift Manager, you'll be leading a team, so be prepared to discuss your previous experiences in people management. Share specific examples of how you've motivated teams, handled conflicts, or improved service standards. This will demonstrate your capability to lead effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and customer service approach. Think of situations where you had to handle difficult guests or manage operational challenges. Practising these responses will help you articulate your thought process clearly during the interview.
✨Emphasise Your Passion for Customer Care
Aqua Sana values exceptional guest care, so convey your passion for creating outstanding experiences. Share stories that highlight your commitment to customer satisfaction and how you’ve gone above and beyond in previous roles. This will resonate well with the interviewers.
