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- Tasks: Support strategic customers as a trusted technical advisor and manage their product adoption.
- Company: Aqua Security is a leading cloud-native security provider, pioneering in protecting container applications.
- Benefits: Enjoy remote work options, international travel, paid volunteer time-off, and a vibrant company culture.
- Why this job: Join a dynamic team tackling real-world security challenges and make a significant impact in cybersecurity.
- Qualifications: 6+ years in Technical Account Management or similar roles with advanced expertise in cloud security.
- Other info: Be part of a global scale-up valued at over $1B, with opportunities for personal and professional growth.
The predicted salary is between 48000 - 84000 ÂŁ per year.
Aqua Security is looking to hire a Technical Account Manager to support Aqua’s most technically complex, strategic customers. You will be the trusted advisor and primary technical contact, ensuring successful product adoption, driving value realization, and fostering customer loyalty.
A confident “customer first” attitude is required to work through challenges, support technical complexities, and influence stakeholders. You will be asked to develop and execute strategic account plans, joint success plans, QBRs, and be the advocate for the customer internally while focusing on a positive customer experience.
This person will become a subject matter expert and do the following:
- Accelerate customers to full adoption by continuously improving their experience through proactive engagements.
- Act as a technical project manager, ensuring customers meet their desired outcomes and escalating issues when necessary.
- Develop and execute Joint Success Plans (JSPs) and Quarterly Business Reviews (QBRs) aligned with customer goals.
- Deliver enablement sessions, including onboarding, demos of new features, and best practices.
- Identify and collaborate on upsell and expansion opportunities.
- Assist with technical escalations and mitigate account risks.
- Mentor internal teams by sharing technical expertise.
- Partner cross-functionally with Sales, Product, and Engineering teams to influence product improvements.
About the Team: Aqua’s Success team solves real-world security challenges for our customers. We are the only cloud-native security provider securing the build, infrastructure, and running workloads of container applications. Fearlessly going toe-to-toe with any competition, we highly value our dedicated Technical Account Manager experts for the job they do.
Requirements:
- 6+ years in TAM, Solutions Engineering, or Technical Customer Success for enterprise customers.
- Advanced Technical Expertise in cloud security, container security, DevOps practices, and SDLC principles.
- Hands-on knowledge of cloud platforms (AWS, Azure, GCP) and Kubernetes ecosystem.
- Proven experience in technical solution design, implementation, and performance optimization.
- Proficiency in scripting/programming languages (e.g., Python, Bash, Terraform) for automation and troubleshooting.
- Ability to translate complex technical concepts into actionable insights for both technical and business stakeholders.
- Experience using a CRM tool such as PlanHat, Gainsight, Catalyst, etc.
- Ability to work in a dynamic team-oriented environment and tackle customer challenges/requirements.
- Strong attention to detail and quality of work.
- Strong consultative, communication, and stakeholder management skills across technical and executive audiences.
- Strong problem solving, time management and analytical skills.
- Ability to travel domestically up to 20%, and occasionally internationally.
Aqua Security is the pioneer in cloud native security. Founded in 2015, Aqua Security is a global late-stage scale-up and the largest pure play cloud native vendor. Aqua helps enterprises see and stop threats across every phase of the software development lifecycle, from dev to cloud and back.
Why we’re unique:
- Total of $325M in VC funding, with a valuation of $1B+ and TAM of $25-30B
- More than 500 enterprise customers around the globe, across 40 countries including 40% of the Fortune 100
- Strategic partnerships with the major cloud native platform providers and public cloud providers (AWS, Microsoft, Google, IBM)
- The most loved cloud native open-source tools with the world’s largest open-source community tool for vulnerability scanning, Trivy
- The world’s leading dedicated cloud native threat research team, Aqua Nautilus
If you’re ready for an exciting opportunity to dive into the hottest cybersecurity category, now is the perfect time to join Aqua! We are a global organization where every Aquarian can make a difference and make a big impact. Aqua also offers great company culture, amazing colleagues, international travel, paid volunteer time-off and lots more!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other legally-protected status.
London, UK Customer Office Technical Account Manager (London) employer: Aqua Security Software Ltd.
Contact Detail:
Aqua Security Software Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land London, UK Customer Office Technical Account Manager (London)
✨Tip Number 1
Familiarise yourself with Aqua Security's products and services. Understanding their cloud-native security solutions will not only help you in interviews but also demonstrate your genuine interest in the company and its mission.
✨Tip Number 2
Network with current or former employees of Aqua Security on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that showcase your technical expertise and customer success achievements. Tailoring your stories to align with the responsibilities of a Technical Account Manager will make you stand out.
✨Tip Number 4
Stay updated on the latest trends in cloud security and container technologies. Being knowledgeable about current industry challenges and innovations will position you as a thought leader and a valuable asset to the Aqua team.
We think you need these skills to ace London, UK Customer Office Technical Account Manager (London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Technical Account Management, Solutions Engineering, or Technical Customer Success. Emphasise your advanced technical expertise in cloud security and your hands-on knowledge of cloud platforms.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and how your skills align with Aqua Security's mission. Mention specific examples of how you've driven value for customers in previous roles.
Showcase Technical Skills: Clearly outline your proficiency in scripting/programming languages and any experience with CRM tools. Provide examples of how you've used these skills to solve complex problems or improve processes.
Prepare for the Interview: Research Aqua Security and be ready to discuss their products and services. Prepare to share your experiences in developing strategic account plans and how you’ve successfully managed technical escalations in the past.
How to prepare for a job interview at Aqua Security Software Ltd.
✨Showcase Your Technical Expertise
As a Technical Account Manager, you'll need to demonstrate your advanced knowledge in cloud security and container security. Be prepared to discuss specific projects where you've applied your technical skills, especially in cloud platforms like AWS, Azure, or GCP.
✨Emphasise Customer-Centric Approach
Highlight your 'customer first' attitude during the interview. Share examples of how you've successfully navigated challenges for customers and fostered loyalty, as this role requires a strong focus on enhancing customer experience.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and stakeholder management skills. Think of situations where you had to influence stakeholders or manage technical escalations, and be ready to explain your thought process.
✨Demonstrate Cross-Functional Collaboration
This role involves partnering with various teams such as Sales and Engineering. Prepare to discuss your experience working cross-functionally and how you’ve contributed to product improvements or customer success through collaboration.