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- Tasks: Lead the reception team and provide exceptional service to guests.
- Company: A leading hospitality group in London with a focus on guest experience.
- Benefits: Competitive salary, discounts, and ongoing training opportunities.
- Why this job: Join a dynamic team and enhance guest experiences in a vibrant environment.
- Qualifications: Experience in hospitality and strong communication skills.
- Other info: Full-time role with potential for additional earnings through the Tronc system.
The predicted salary is between 24300 - 35800 £ per year.
A leading hospitality group in London is seeking an Assistant Reception Manager to lead the reception team and provide exceptional service to guests.
Responsibilities include:
- Managing reservations
- Handling guest inquiries
- Ensuring effective communication within the team
This full-time role offers a salary of £30,534.76 per annum, with additional earnings possible through the venue's Tronc system. Enjoy various benefits, including discounts and ongoing training opportunities.
Guest Experience Lead: Front Desk & Reservations in London employer: Aqua Restaurant Group
Contact Detail:
Aqua Restaurant Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Lead: Front Desk & Reservations in London
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for guest experience shine through. Share stories that highlight your skills in managing reservations and handling inquiries.
✨Tip Number 3
Research the company culture! Knowing what makes them tick will help you tailor your approach. Plus, it shows you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Guest Experience Lead: Front Desk & Reservations in London
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. We want to see how excited you are about creating memorable experiences for guests and leading a team to do just that!
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Guest Experience Lead role. Highlight relevant experience in managing reservations and handling guest inquiries, as this will show us you're the perfect fit for our team.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. This helps us quickly see why you’d be a great addition to our front desk team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Aqua Restaurant Group
✨Know the Company Inside Out
Before your interview, do some homework on the hospitality group. Understand their values, mission, and what sets them apart in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Guest Experience Lead, exceptional service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a challenging situation. This will demonstrate your ability to handle inquiries and manage reservations with ease.
✨Practice Effective Communication
Since the role involves ensuring effective communication within the team, practice articulating your thoughts clearly. You might be asked how you would handle team dynamics or guest interactions, so being able to communicate your ideas confidently is crucial.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, ongoing training opportunities, or how success is measured in this role. This shows that you’re not just interested in the job, but also in growing with the company.
