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- Tasks: Lead the reception team and provide exceptional service to guests.
- Company: A leading hospitality group in London with a focus on guest experience.
- Benefits: Competitive salary, discounts, and ongoing training opportunities.
- Why this job: Join a dynamic team and enhance guest experiences in a vibrant environment.
- Qualifications: Experience in hospitality and strong communication skills.
- Other info: Full-time role with potential for additional earnings through the Tronc system.
The predicted salary is between 24300 - 35800 £ per year.
A leading hospitality group in London is seeking an Assistant Reception Manager to lead the reception team and provide exceptional service to guests.
Responsibilities include:
- Managing reservations
- Handling guest inquiries
- Ensuring effective communication within the team
This full-time role offers a salary of £30,534.76 per annum, with additional earnings possible through the venue’s Tronc system. Enjoy various benefits, including discounts and ongoing training opportunities.
Guest Experience Lead: Front Desk & Reservations employer: Aqua Restaurant Group
Contact Detail:
Aqua Restaurant Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Lead: Front Desk & Reservations
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for guest experience shine through. Share stories that highlight your skills in managing reservations and handling inquiries.
✨Tip Number 3
Research the company culture! Knowing what makes them tick will help you tailor your approach. Mention how your values align with theirs during interviews to make a lasting impression.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Guest Experience Lead: Front Desk & Reservations
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. We want to see how excited you are about creating memorable experiences for guests and leading a team to do just that!
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this role. Highlight your relevant experience in front desk operations and reservations, and don’t forget to mention any leadership roles you've had. We appreciate when applicants take the time to connect their skills with what we’re looking for.
Be Clear and Concise: Keep your application straightforward and to the point. We love a well-structured application that’s easy to read. Use bullet points where necessary and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at Aqua Restaurant Group
✨Know the Company Inside Out
Before your interview, do some homework on the hospitality group. Understand their values, mission, and what sets them apart in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Guest Experience Lead, exceptional service is key. Prepare examples from your past experiences where you went above and beyond for guests. Highlighting these moments will demonstrate your commitment to providing outstanding service.
✨Practice Common Interview Questions
Anticipate questions related to managing reservations and handling guest inquiries. Practising your responses can help you articulate your thoughts clearly during the interview. Consider role-playing with a friend to build confidence.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you’re not just interested in the job, but also in contributing positively to the team.
