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For Companies At a Glance
- Tasks: Lead the reception team and ensure guests receive exceptional service.
- Company: Join Aqua Restaurant Group at the iconic Aqua Shard in London.
- Benefits: Enjoy discounts, birthday leave, ongoing training, and financial perks.
- Why this job: Be part of a dynamic team and enhance your hospitality skills.
- Qualifications: Experience in customer service and strong communication skills.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
The predicted salary is between 30000 - 35000 £ per year.
Join Aqua Restaurant Group as an Assistant Reception Manager. This is a 48‑hour contract, full‑time position based at Aqua Shard, Level 31 of The Shard, London.
Responsibilities
- Lead by example: Support the reception team, ensuring every guest receives a warm welcome and exceptional service.
- Handle guest relations: Manage reservations, address inquiries, and resolve issues professionally.
- Operational excellence & communication: Maintain effective communication between the team and senior management to execute the service plan flawlessly.
Benefits
- Dine with us: Enjoy discounts at all Aqua venues.
- Celebrate YOU: Take your birthday off and earn additional long‑service leave.
- Grow with us: Ongoing training and development to support professional and personal development.
- Financial well‑being: Manage your pay with ease through Wagestream & enhance your financial knowledge.
- Breaks: Food provided during your breaks – restaurant perk.
- Work out: Discounted gym membership.
- Lunch & Learn: Head Office perk.
- Share the Talent: Bring a friend on board and get £500.
Compensation
You will be paid £30,534.76 per annum. In addition, you can be a part of the venue’s Tronc system, which may give you up to £13,992.00 extra per year.
Eligibility & EEO
All applicants must be eligible to live and work in the UK. Aqua Restaurant Group welcomes individuals from all backgrounds and is committed to creating an inclusive work environment. If you require reasonable adjustments to make your experience more accessible, please let us know.
Assistant Reception Manager employer: Aqua Restaurant Group
Contact Detail:
Aqua Restaurant Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Reception Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Aqua Restaurant Group on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to guest relations and team leadership. We recommend role-playing with a friend to boost your confidence!
✨Tip Number 3
Show off your personality during the interview! Aqua values exceptional service, so let your passion for hospitality shine through in your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the Aqua family.
We think you need these skills to ace Assistant Reception Manager
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and enthusiasm can make a big difference.
Tailor Your Application: Make sure to customise your application for the Assistant Reception Manager role. Highlight your relevant experience in guest relations and operational excellence, as these are key to what we’re looking for.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff – we want to know what makes you a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Aqua Restaurant Group
✨Know the Venue
Before your interview, take some time to research Aqua Shard and its unique offerings. Familiarise yourself with their menu, atmosphere, and any recent news or events. This will not only show your genuine interest but also help you answer questions about how you can contribute to their guest experience.
✨Showcase Your People Skills
As an Assistant Reception Manager, you'll be leading a team and interacting with guests daily. Prepare examples of how you've successfully managed guest relations in the past. Think about times when you resolved issues or went above and beyond to ensure a positive experience for customers.
✨Demonstrate Leadership Qualities
Be ready to discuss your leadership style and how you support your team. Share specific instances where you led by example or helped improve team performance. Highlighting your ability to communicate effectively with both your team and senior management will be key.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions prepared. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you're not just interested in the job, but also in how you can grow and contribute to the company.
