At a Glance
- Tasks: Be the welcoming face of Aqua, managing guest relations and reservations.
- Company: Join Aqua Restaurant Group, a vibrant collection of restaurants in iconic cities.
- Benefits: Enjoy discounts, birthday leave, ongoing training, and financial perks.
- Other info: Inclusive environment with opportunities for personal and professional growth.
- Why this job: Make memorable experiences for guests while growing your hospitality career.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 26500 - 30000 £ per year.
Aqua Restaurant Group is home to a unique collection of restaurants and bars in vibrant cities like London, Paris, Hong Kong, New York, Miami, and Dubai. At Aqua, we offer passionate culinary and hospitality professionals the chance to grow their careers and explore new opportunities.
As our Senior Receptionist, you will be the first point of contact for our guests, ensuring they receive the warmest of welcomes.
Aqua Shard brings the essence of modern London with inventive, British cuisine and carefully crafted cocktails to Level 31 of The Shard. We serve lunch, afternoon tea, dinner and brunch against a backdrop of stunning panoramic views of London.
What we bring to the table:
- Dine with us: Enjoy discounts at all Aqua venues
- Celebrate YOU: Take your birthday off and earn additional long service leave
- Grow with us: Ongoing training and development to support both your professional and personal development
- Financial well-being: Manage your pay with ease through Wagestream & enhance your financial knowledge
- Breaks: Food provided during your breaks - Restaurant perk
- Work out: Discounted gym membership
- Lunch & Learn: Head Office perk
- Share the Talent: Bring a friend on board and get £500
Your day at Aqua:
- Lead by example: Support the reception team, ensuring every guest receives a warm welcome and exceptional service
- Handle guest relations: Manage reservations, address guest inquiries, and resolve any issues with professionalism and care, ensuring a smooth and memorable experience for guests and the team
You will be paid £12.71 per hour. In addition, you can be a part of the venue’s Tronc system, which may give you up to £4.00 extra per hour each month. The Tronc system is managed by the Tronc Master.
All applicants must be eligible to live and work in the UK. Aqua Restaurant Group welcomes individuals from all backgrounds and is committed to creating an inclusive work environment. If you require reasonable adjustments to make your experience more accessible, please let us know.
Apply today as a Senior Receptionist and be part of Aqua’s global culinary adventure!
Senior Receptionist employer: Aqua Kyoto
Aqua Restaurant Group is an exceptional employer, offering a vibrant work culture that celebrates culinary passion and hospitality excellence. As a Senior Receptionist at Aqua Shard, you will enjoy unique benefits such as discounts across all venues, ongoing training for personal and professional growth, and the opportunity to work in one of London's most iconic locations with stunning views. Join us to be part of a diverse team that values inclusivity and provides meaningful career opportunities in the heart of the city.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Receptionist
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the hospitality industry. They might know of openings at Aqua or can put in a good word for you.
✨Tip Number 2
Be ready for that interview! Research Aqua Restaurant Group and understand their values and what makes them unique. This will help you stand out as a candidate who truly gets the brand.
✨Tip Number 3
Show off your personality! As a Senior Receptionist, you’ll be the face of Aqua, so let your warmth and enthusiasm shine through in every interaction, whether it’s in person or over the phone.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Aqua family!
We think you need these skills to ace Senior Receptionist
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your CV:Make sure to tailor your CV to highlight relevant experience that matches the Senior Receptionist role. Focus on your guest relations skills and any previous roles where you’ve provided exceptional service.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for Aqua. Share specific examples of how you’ve handled guest inquiries or resolved issues in the past to demonstrate your problem-solving skills.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Aqua!
How to prepare for a job interview at Aqua Kyoto
✨Know the Venue Inside Out
Before your interview, make sure you research Aqua Restaurant Group and its various locations. Familiarise yourself with their menu, style, and what makes each venue unique. This will not only impress your interviewers but also help you understand how you can contribute to the team.
✨Showcase Your People Skills
As a Senior Receptionist, you'll be the first point of contact for guests. During the interview, highlight your experience in customer service and how you've handled guest relations in the past. Share specific examples that demonstrate your ability to create a warm and welcoming atmosphere.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle various situations, such as managing reservations or resolving guest complaints. Think of scenarios from your previous roles and prepare concise, effective responses that showcase your problem-solving skills and professionalism.
✨Dress to Impress
First impressions matter, especially in hospitality. Dress smartly and professionally for your interview. Choose an outfit that reflects the upscale nature of Aqua while ensuring you feel comfortable and confident. Remember, you're not just interviewing for a job; you're representing the brand!
