At a Glance
- Tasks: Provide top-notch customer service and support to our valued clients.
- Company: Join Aqua Cure Ltd, a leader in the Water Treatment industry.
- Benefits: Enjoy 23 days annual leave, a pension scheme, and mental health support.
- Other info: Work Monday to Friday with opportunities for career growth.
- Why this job: Make a difference by helping customers and resolving their issues.
- Qualifications: Customer service experience and strong communication skills are preferred.
The predicted salary is between 24435 - 29865 £ per year.
Aqua Cure Group, a leading company in the Water Treatment industry, is seeking a dedicated and customer-oriented individual to join their team as a Customer Service Advisor. In this role, you will be responsible for providing excellent service and support to our valued customers. You will respond to customer calls and emails in a timely and professional manner, providing accurate information and guidance. Additionally, you will process orders, create invoices, and maintain customer records in our database.
You should have strong communication skills, both verbal and written, a friendly and approachable demeanor, and a genuine desire to assist customers. You must be highly organized, detail-oriented, and capable of multitasking and prioritizing tasks effectively. In addition, good problem-solving skills are essential.
Key responsibilities:
- Handling customer inquiries via inbound telephone calls and providing accurate information
- Resolving customer issues in a timely and satisfactory manner
- Processing orders and creating invoices
- Maintaining customer records in the database
- Providing excellent customer service and support
Requirements:
- Prior experience in customer service is preferred
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities
- Highly organized and detail-oriented
- Ability to multitask and prioritize tasks effectively
- Friendly and approachable demeanor
- Proficiency in Microsoft Office suite
Benefits:
- Monday to Friday working pattern
- 23 days' annual leave increasing with long service + Bank Holidays
- Company Pension Scheme
- 24 hours access to Employee Assistance Programme + Volunteering Day + Long Service Awards
- Employee Support network and Mental Health Assistance
Customer Service Advisor employer: Aqua Cure Ltd
Aqua Cure Ltd is an exceptional employer, offering a dynamic work culture that prioritises employee well-being and professional growth. With a hybrid working model, employees enjoy the flexibility of remote work while having access to supportive office environments in Burscough and regional locations. The company fosters a collaborative atmosphere, providing ample opportunities for networking, skill development, and a competitive benefits package that includes generous leave, a pension scheme, and mental health support.
