Aqua Cure Group is seeking a Customer Experience Lead to guide the CX team and protect a best-in-class customer journey. You will work with the CX Manager and wider business to implement improvements across service quality, customer insight and continuous improvement initiatives.
You will own the Voice of the Customer, analyse feedback and performance data, and drive changes that reduce pain points and improve customer outcomes across departments.
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Customer Experience Lead: CX Excellence & Insights in Burscough employer: Aqua Cure Ltd
Aqua Cure Ltd is an exceptional employer, offering a dynamic work culture that prioritises employee well-being and professional growth. With a hybrid working model, employees enjoy the flexibility of remote work while having access to supportive office environments in Burscough and regional locations. The company fosters a collaborative atmosphere, providing ample opportunities for networking, skill development, and a competitive benefits package that includes generous leave, a pension scheme, and mental health support.
