At a Glance
- Tasks: Support students and staff by answering queries via phone, live chat, and email.
- Company: Join AQA, a purpose-driven organisation with a supportive team culture.
- Benefits: Earn £13.10 per hour, with potential for hybrid working and career growth.
- Other info: 15 days of in-person training with opportunities for contract extensions.
- Why this job: Gain valuable experience in customer service while making a real impact on exam results.
- Qualifications: No prior experience needed; just bring your people skills and enthusiasm!
The predicted salary is between 13 - 14 £ per hour.
Do you want to work for a company with a true purpose, boost your CV and gain valuable experience? You could be our next Temporary Customer Service Adviser!
What you'll do:
- By supporting students, exams officers and markers, you'll play a vital role in ensuring that exam results are delivered on time across the country.
- You'll be putting our customers at the front and centre of all that you do by answering telephone, live chat and email queries.
- You'll become part of a diverse and supportive team and will undergo a 15 day in-person training period to make sure you're fully equipped and confident.
- Don't worry if you haven't worked in a customer service role previously, this is an excellent opportunity to work in a friendly office environment, putting your people and IT skills to good use.
- Whilst you're here, you'll also be opening doors to other permanent and temporary opportunities in all areas of the business. 50% of our roles are filled by current AQA employees, so it's likely you'll find your next job whilst in this one!
Further information:
- To be considered you must be available for the 15 days of in-person training (first 3 weeks of contract - Mon to Fri 9am to 5pm) and have full availability between 04 - 17 May.
- Location: AQA Manchester (University of Manchester campus) - 15 days of in-office training, opportunity for hybrid working (up to 3 days working from home).
- Hours: Full time (35 hours per week over 5 days) shifts between 7.30am and 9pm - Weekend shifts between 9.00am and 4.30pm.
- Contract Dates: Start dates of 16 March, 30 March and 13 April with contracts ending 24 May 2026.
- *please note that many temporary staff will be offered an extension to their initial contract end date.
- Hourly Rate: £13.10 per hour (£13.75 per hour from 01 April).
Your submitted application will be reviewed and if successfully shortlisted, you'll be asked to attend one of several Assessment Centres that are booked. Here you will get to show off your skills, meet with the wider team and get a real feel for what working at AQA is like.
Temporary Customer Services Adviser employer: AQA
AQA is an exceptional employer that prioritises the growth and development of its employees, offering a supportive and inclusive work culture. As a Temporary Customer Services Adviser based in the vibrant University of Manchester campus, you will benefit from comprehensive training, flexible hybrid working options, and the potential for future career opportunities within the organisation. Join us to make a meaningful impact while enhancing your skills in a friendly and dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Temporary Customer Services Adviser
✨Tip Number 1
Get to know the company! Before your assessment centre, do a bit of research on AQA and its mission. This will help you connect with the team and show that you're genuinely interested in being part of their purpose-driven environment.
✨Tip Number 2
Practice your people skills! Since you'll be dealing with students and exam officers, think about common customer service scenarios and how you'd handle them. Role-playing with a friend can really boost your confidence for those live chat and phone queries.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional for your assessment centre. It doesn’t have to be a full suit, but smart casual is a safe bet to show you mean business.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It makes it easier for us to keep track of candidates and gives you a better chance of landing that Temporary Customer Service Adviser role.
We think you need these skills to ace Temporary Customer Services Adviser
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of a Temporary Customer Service Adviser. We want to see how you can put customers at the centre of everything you do!
Show Your Enthusiasm:Let your passion for helping others shine through in your written application. We love candidates who are excited about supporting students and making a difference, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity.
How to prepare for a job interview at AQA
✨Know Your Role
Before the interview, make sure you understand what a Temporary Customer Service Adviser does. Familiarise yourself with the responsibilities, like answering queries via phone, live chat, and email. This will help you demonstrate your enthusiasm and readiness to support students and exam officers.
✨Show Off Your People Skills
Since this role is all about customer service, think of examples from your past experiences where you've successfully helped someone or resolved an issue. Even if you haven't worked in customer service before, any experience where you've interacted with people can be relevant. Be ready to share these stories!
✨Prepare for the Assessment Centre
If you're shortlisted, you'll attend an Assessment Centre. Research what this entails and practice common assessment tasks. This could include role-playing scenarios or group discussions. Being prepared will help you feel more confident and showcase your skills effectively.
✨Ask Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might want to ask about the training process or opportunities for growth within the company. It’s a great way to engage with the interviewers and leave a positive impression.
