Planning and Process Co-ordinator

At AQA, we're committed to advancing education and we're committed to our people. As the largest provider of academic qualifications in the UK, we mark over 10 million exam papers each year and it's our people who make this happen.

Contract type: Permanent

Location: Manchester

Salary: £26,000 - £29,000

Working arrangements: Hybrid, with a minimum of 2 days per week in the office

Help shape efficient processes that keep our teams organised, compliant and focused on delivering for customers. If you're someone who enjoys bringing order to complexity, improving the way things work and keeping important processes running smoothly, this could be the perfect opportunity for you. You'll play a key role in supporting the Planning Manager by coordinating administration, maintaining compliance processes and helping teams work effectively across a range of activities. Your work will directly support the delivery of Subject Support's services, ensuring activities are organised, documented and compliant. Because priorities and processes can evolve, you'll need to be adaptable and comfortable responding to change. You'll influence how teams work, supporting smarter processes, stronger stakeholder engagement and seamless operational delivery across the function.

Purpose of the role

As Planning and Process Co-ordinator, you'll help ensure that key operational activities are delivered accurately, efficiently and in line with internal policies and regulatory requirements. You'll be the person to provide vital coordination across administration, associate management, planning and compliance activities, helping to keep records accurate, payments processed, documentation organised and stakeholders informed. As priorities, policies and regulatory requirements evolve, you'll need to be adaptable and comfortable managing change while maintaining accuracy and attention to detail.

Key responsibilities

• Processing associate payments, supporting budget administration, updating logs and maintaining accurate records.
• Creating, organising and maintaining important documents, files and audit evidence to ensure compliance and easy access to information.
• Supporting onboarding activities, maintaining mailing lists and helping manage Microsoft Teams spaces and communications.
• Building effective relationships with associates and internal stakeholders, responding to queries and ensuring information is shared clearly and efficiently.
• Documenting, mapping and improving processes, helping teams adopt new ways of working and ensuring procedures remain up to date.
• Monitoring compliance activities, maintaining records and supporting regulatory requirements such as associate administration and related checks.
• Coordinating planning and operational activities, helping to keep projects, engagement plans and key deliverables on track.

You'll thrive in this role if you have:

• Experience supporting complex operational or business planning activities, effectively coordinating multiple workstreams and delivering results in a fast-paced environment.
• The ability to manage documents, records, data and financial administration with a high level of attention to detail.
• The confidence to document, review and improve processes, identifying opportunities to make ways of working more effective.
• Strong stakeholder management skills and the ability to build productive working relationships across multiple teams at all levels.
• Excellent organisational and workload management skills, with the ability to adapt to changing priorities, balance competing demands and support the successful delivery of business objectives.
• Proficient in using Microsoft 365, including Teams, with experience of event management systems such as Microsoft Dynamics, iTrent and related platforms, and the ability to use technology effectively to manage, track and report on activity.

What's in it for you

• A platform to influence education nationally and represent AQA at key events.
• Career development and professional growth in a leading education charity.
• Hybrid working and flexibility to support work-life balance.
• Comprehensive benefits including Bupa Health Insurance, Health Care Cash Plan, Life Assurance and an Electric Vehicle Leasing scheme, generous, combined pension contributions up to 18.5% and 25 days annual leave plus bank holidays and extra closure days at Christmas.
• An inclusive culture that welcomes new perspectives, values collaboration and encourages innovative thinking to improve how we support teachers and students.

Diversity and inclusion

At AQA, we're committed to creating a workplace where everyone feels they belong and can do their best work. We value the different perspectives, experiences and backgrounds our people bring, knowing they strengthen our culture, decision-making and impact. We foster an inclusive environment where everyone is treated with respect, has access to opportunities to grow and contribute, and feels able to be themselves. We welcome applications from people of all backgrounds and lived experiences.

Make an impact behind the scenes, coordinating critical processes, supporting stakeholders and helping teams deliver at their best.