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For Companies At a Glance
- Tasks: Support clients, manage user accounts, and improve processes in education technology.
- Company: Join GradeMaker, a leader in transforming assessments for learners worldwide.
- Benefits: Enjoy hybrid working, generous leave, private medical insurance, and a vibrant office environment.
- Why this job: Make a real impact in education while growing your skills in a dynamic team.
- Qualifications: Proficiency in Microsoft Office, strong communication skills, and a proactive attitude.
- Other info: Diverse and inclusive workplace that values all backgrounds and experiences.
The predicted salary is between 26730 - 30555 £ per year.
Are you well-organised with a keen eye for detail? Imagine being part of a team that helps shape fairer tests and greater opportunities for learners worldwide. At GradeMaker, we are transforming how assessments are developed and delivered for Awarding Organisations and Education Ministries across the globe.
As a Service Delivery Coordinator, you will play a pivotal role in our Delivery and Client Success team, working closely with clients to ensure they get the most from our platform. You will combine technical know-how with customer engagement, supporting site setup, managing user accounts, and resolving issues all while building strong relationships and contributing to process improvements. Travel to Cheltenham and other AQA offices will be required as part of this position.
If you are curious, organised, and eager to learn, this is the perfect opportunity to grow your skills and make a real impact in education technology.
What’s in it for you?
- Hybrid working with modern office spaces (Manchester office includes a gym, games room, and yoga studio).
- Generous annual leave: 25 days plus bank holidays, rising each year for your first five years.
- Private Medical Insurance and Health Care Cash Reward Plan.
- Paid volunteering days and access to an exceptional pension scheme (up to 18.5% combined contributions).
- A chance to shape processes and workflows in a newly restructured team, bringing your ideas to life.
What will you be doing?
- Client Support & Implementation: Assist with onboarding, site configuration, and deliver training sessions.
- Data Management: Investigate and resolve support tickets promptly.
- Client Support: Manage user accounts and create clear user guides.
- Data Management: Collate and interpret client data to identify trends and support reviews.
- Product Support: Help develop and maintain user support materials.
What do you need to succeed?
- Proficiency in Microsoft Office and familiarity with software services are essential, and an IT background or experience with technical platforms would be an advantage.
- Strong customer focus with excellent communication skills.
- Attention to detail and an analytical mindset.
- A proactive, positive attitude and willingness to learn.
- Ability to work independently and collaboratively in a dynamic environment.
Diversity and Inclusion statement
At AQA, we are committed to fostering a workplace that celebrates diversity and promotes equity and inclusion. We believe that a diverse team brings richer perspectives and drives better outcomes. Our ED&I strategy ensures that everyone-regardless of religion, ethnicity, gender identity or expression, age, disability, sexual orientation, or background-is valued, respected, and empowered to thrive. We actively promote inclusive language, avoid stereotypes, and strive for representation across all dimensions of diversity. We welcome applications from individuals of all backgrounds and lived experiences.
What do I do next?
Please submit your CV and a cover letter which details how you are the perfect person for this role. The closing date for applications is 23.59 on Wednesday 28th January 26. Interviews will be held in Milton Keynes on Tuesday 10th February and Manchester on Wednesday 11th February 2026.
Service Delivery Coordinator in Milton Keynes employer: AQA
Contact Detail:
AQA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Coordinator in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to people in the education tech space, especially those who work at GradeMaker or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by practising common questions related to service delivery and client support. Think about your past experiences and how they relate to the role. We want you to show off your skills and enthusiasm!
✨Tip Number 3
Show your passion for education technology! During interviews, share your thoughts on how tech can improve learning experiences. This will demonstrate your commitment to the field and align with GradeMaker's mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and making a difference in education.
We think you need these skills to ace Service Delivery Coordinator in Milton Keynes
Some tips for your application 🫡
Craft a Tailored CV: Make sure your CV highlights your organisational skills and attention to detail. Use specific examples from your past experiences that align with the role of Service Delivery Coordinator, showing how you’ve successfully managed client relationships or resolved issues.
Write a Compelling Cover Letter: Your cover letter is your chance to shine! Explain why you're excited about the role and how your skills match what we’re looking for. Don’t forget to mention your proactive attitude and eagerness to learn – we love that!
Show Off Your Technical Know-How: Since this role involves technical platforms, make sure to mention any relevant IT experience or familiarity with software services. Highlighting your proficiency in Microsoft Office will also give you an edge!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at AQA
✨Know the Company Inside Out
Before your interview, take some time to research GradeMaker. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Organisational Skills
As a Service Delivery Coordinator, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or projects. Highlight how your attention to detail helped you achieve positive outcomes.
✨Demonstrate Customer Focus
Think of specific instances where you went above and beyond for a client or resolved a challenging issue. This will illustrate your strong customer focus and communication skills, which are essential for this role.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and opportunities for growth. This shows that you’re not just interested in the job, but also in how you can contribute to the team.
