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For Companies At a Glance
- Tasks: Support students and staff by answering queries via phone, live chat, and email.
- Company: Join AQA, a purpose-driven organisation with a supportive team culture.
- Benefits: Earn £13.10 per hour, with potential for contract extension and hybrid working options.
- Why this job: Boost your CV while making a real difference in the education sector.
- Qualifications: No prior customer service experience needed; just bring your people skills!
- Other info: 15 days of in-person training and great opportunities for career growth.
The predicted salary is between 11 - 14 £ per hour.
Do you want to work for a company with a true purpose, boost your CV and gain valuable experience?
You could be our next Temporary Customer Service Adviser!
What you'll do
By supporting students, exams officers and markers, you'll play a vital role in ensuring that exam results are delivered on time across the country. You'll be putting our customers at the front and centre of all that you do by answering telephone, live chat and email queries.
You'll become part of a diverse and supportive team and will undergo a 15 day in-person training period to make sure you're fully equipped and confident.
Don't worry if you haven't worked in a customer service role previously, this is an excellent opportunity to work in a friendly office environment, putting your people and IT skills to good use.
Whilst you're here, you'll also be opening doors to other permanent and temporary opportunities in all areas of the business. 50% of our roles are filled by current AQA employees, so it's likely you'll find your next job whilst in this one!
Further information
To be considered you must be available for the 15 days of in-person training (first 3 weeks of contract - Mon to Fri 9am to 5pm) and have full availability between 04 - 17 May.
Location: AQA Manchester (University of Manchester campus) - 15 days of in-office training, opportunity for hybrid working (up to 3 days working from home)
Hours: Full time (35 hours per week over 5 days) shifts between 7.30am and 9pm - Weekend shifts between 9.00am and 4.30pm
Contract Dates: Start dates of 16 March, 30 March and 13 April with contracts ending 24 May 2026
*please note that many temporary staff will be offered an extension to their initial contract end date
Hourly Rate: £13.10 per hour (£13.75 per hour from 01 April)
Your submitted application will be reviewed and if successfully shortlisted, you'll be asked to attend one of several Assessment Centres that are booked. Here you will get to show off your skills, meet with the wider team and get a real feel for what working at AQA is like.
Temporary Customer Services Adviser in Manchester employer: AQA
Contact Detail:
AQA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temporary Customer Services Adviser in Manchester
✨Tip Number 1
Get to know the company! Before your assessment centre, do a bit of research on AQA. Understand their mission and values, and think about how you can contribute to their purpose. This will help you stand out and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Brush up on your customer service skills by role-playing common scenarios. Think about how you'd handle tricky questions or complaints. The more prepared you are, the more confident you'll feel during the assessment.
✨Tip Number 3
Be yourself! During the assessment, let your personality shine through. AQA is looking for team players who can connect with others, so don’t be afraid to show your enthusiasm and passion for helping students and colleagues alike.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join our team. By applying directly, you’ll have access to all the latest opportunities and updates. Plus, it shows you’re serious about wanting to work with us!
We think you need these skills to ace Temporary Customer Services Adviser in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Temporary Customer Service Adviser. We want to see how you can put our customers at the centre of everything you do!
Show Your Enthusiasm: Let your passion for helping others shine through in your written application. We love candidates who are excited about supporting students and making a difference, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and get straight to the heart of what makes you a great fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity.
How to prepare for a job interview at AQA
✨Know the Role Inside Out
Before your interview, make sure you understand what a Temporary Customer Service Adviser does. Familiarise yourself with the responsibilities, like answering queries via phone, live chat, and email. This will help you demonstrate your enthusiasm and readiness to support students and staff effectively.
✨Show Off Your People Skills
Customer service is all about communication! Prepare examples of how you've successfully interacted with customers or resolved issues in the past. Even if you haven't worked in customer service before, think of times when you've helped friends or family with their problems.
✨Be Ready for Scenario Questions
During the interview, you might face scenario-based questions. Practice responding to situations where you need to handle difficult customers or manage multiple queries at once. This shows that you're not just a good talker but can also think on your feet!
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have a chance to ask questions. Use this opportunity to inquire about the training process or what a typical day looks like. This not only shows your interest but also helps you gauge if the role is the right fit for you.
