Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate service delivery and support clients in using our innovative education technology.
- Company: Join a growing ed-tech company making a difference in global education.
- Benefits: Flexible working, professional development, and a supportive team environment.
- Why this job: Be part of a mission to enhance fairness and opportunities in education worldwide.
- Qualifications: Strong communication skills and a passion for customer success.
- Other info: Dynamic role with opportunities to learn and grow in a collaborative team.
The predicted salary is between 36000 - 60000 £ per year.
We are a growing education technology company that delivers cutting-edge ‘Software as a Service’ platforms to Awarding organisations and Education Ministries around the world. We help them to provide fairer tests and greater opportunities to their candidates by enhancing the efficiency, quality, and security of their test development.
As a Service Delivery Coordinator at GradeMaker, you would work within the Delivery and Client Success team. This team manages a portfolio of clients, fostering success at all stages of the customer journey as they work within the GradeMaker platforms. This includes aligning delivery and implementation plans to clients' strategic goals, adapting site configuration, delivering flexible training, and collaborating on product development plans and long-term strategic partner support.
The role of Service Delivery Coordinator is pivotal, and would suit an enthusiastic, capable, and well organised individual who is looking for a refreshing new challenge, embraces variety, seeks out new ideas and aspires to join a successful team.
Based in the Delivery and Client Success team, this position involves collaboration with colleagues and customers, with duties including:
- GradeMaker SAAS Client Site: supporting site configuration (structure) and the creation and management of users in the GradeMaker site.
- Client Content: supporting the set-up, creation, and transcribing of customer content.
- Client Management: ensuring professional governance is in place for all customer meetings (agenda, risk log, action log etc), supporting remote and on-site customer meetings.
- Data Management: proactively collating customer data, analysing trends and creating reports to support customer reviews.
- Client Support: monitoring, evaluating, and dealing with customer support tickets.
- Product Support: supporting the development and maintenance of user support materials.
The Individual
- Bright, capable, and well organised; ability and aptitude are most critical, so we’ll consider office-based career disciplines outside of service delivery, client management or project management.
- Highly customer-focused with strong interpersonal, rapport building and verbal / written communication skills.
- Analytical, attention to detail, team player, positive, proactive, quick learner, keen to improve processes and ‘get things done’.
- A great team player, happy to ‘help out’ in other areas to grow your experience and opportunities.
- Technically capable; familiar with the use of and set up (e.g. creating user accounts) of software services, good working knowledge of Microsoft Word, Excel, PowerPoint, and Outlook.
Service Delivery Coordinator in Manchester employer: AQA
Contact Detail:
AQA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Coordinator in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the education tech space, especially those who work at companies like GradeMaker. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for interviews by practising common questions related to service delivery and client management. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Show off your analytical skills! Be ready to discuss how you've used data to improve processes or support clients in previous roles. This will highlight your fit for the Service Delivery Coordinator position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace Service Delivery Coordinator in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Service Delivery Coordinator role. Highlight any relevant experience in client management or project delivery, and don’t forget to sprinkle in some of that enthusiasm we love!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re excited about this role and how your background makes you a perfect fit. Be genuine and let your personality come through – we want to get to know the real you!
Show Off Your Communication Skills: Since strong verbal and written communication skills are key for this position, make sure your application is clear, concise, and free of typos. This is your opportunity to demonstrate your attention to detail and professionalism right from the start.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team at StudySmarter!
How to prepare for a job interview at AQA
✨Know the Company Inside Out
Before your interview, take some time to research GradeMaker and its mission. Understand their SaaS platforms and how they help clients in the education sector. This knowledge will not only impress your interviewers but also help you tailor your answers to show how you can contribute to their goals.
✨Showcase Your Customer Focus
As a Service Delivery Coordinator, being customer-focused is key. Prepare examples from your past experiences where you've successfully managed client relationships or resolved issues. Highlight your interpersonal skills and how you build rapport with clients, as this will resonate well with the interviewers.
✨Demonstrate Your Analytical Skills
Since the role involves data management and analysis, be ready to discuss how you've used data to drive decisions in previous roles. Bring examples of reports you've created or trends you've identified that led to improvements. This will showcase your analytical mindset and attention to detail.
✨Be Ready to Discuss Team Collaboration
Collaboration is crucial in this role, so think of instances where you've worked effectively within a team. Be prepared to talk about how you’ve supported colleagues or contributed to group projects. Emphasising your team player attitude will show that you're a good fit for the Delivery and Client Success team.
