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For Companies At a Glance
- Tasks: Use your planning skills to enhance customer experiences and support education.
- Company: Join AQA, a charity dedicated to advancing education for teachers and students.
- Benefits: Flexible working, 25 days leave, health insurance, and wellbeing programmes.
- Why this job: Make a real impact daily while growing your analytical and planning skills.
- Qualifications: Experience in resource planning, strong analytical skills, and Excel proficiency.
- Other info: Inclusive culture with diverse network groups and excellent career growth opportunities.
The predicted salary is between 20000 - 22000 £ per year.
You will play a key part in helping AQA advance education by supporting teachers and students to reach their potential. The Resource Planning Officer role gives you the chance to use your planning skills to shape a smooth, positive experience for every customer who contacts us. You will support smart, forward-thinking decisions by forecasting demand, planning capacity and ensuring the right people are in the right place at the right time. Your work helps advisers deliver a great customer experience and ensures learners of all abilities receive the support they need.
Key Responsibilities
- Creating accurate forecasts across multiple contact channels.
- Building and maintaining capacity plans and adviser schedules.
- Monitoring performance in real time and supporting improvements.
What’s in It for You
This role gives you the chance to make a real impact every day. You will benefit from:
- Work that directly improves customer experience.
- Opportunities to grow your planning and analytical skills.
- Flexible working arrangements to support work-life balance - 2 days per week in the office whilst being reflective of business need, a 35 hour working week, 25 days annual leave with additional closure in December.
- A collaborative, inclusive culture that values your ideas - the opportunity to join lots of network groups (LGBTQ+, neurodiversity, disAbility, empowering women, wellbeing, ethnic diversity, parents and carers and more).
- Wellbeing programmes including private health insurance and a health care cash reward plan, subscription to Headspace, volunteering days.
At AQA, we are committed to fostering a workplace that celebrates diversity and promotes equity and inclusion. We believe that a diverse team brings richer perspectives and drives better outcomes. Our ED&I strategy ensures that everyone-regardless of religion, ethnicity, gender identity or expression, age, disability, sexual orientation, or background-is valued, respected, and empowered to thrive. We actively promote inclusive language, avoid stereotypes, and strive for representation across all dimensions of diversity. We welcome applications from individuals of all backgrounds and lived experiences.
What We Are Looking For
You will thrive here if you enjoy solving problems, working with data and supporting colleagues. We are looking for:
- Experience in resource planning or workforce management.
- Strong analytical and communication skills.
- Confidence using Excel and workforce management tools.
- Ability to adapt in a fast-paced environment.
- A proactive approach and good attention to detail.
Application Process
To apply, please submit your CV and cover letter. Applications close on Sunday 1 March. Interviews will take place in the Manchester office so that you can see where you will be working in the week beginning 9 March 2026. All applications will receive a written response.
Resource Planning Officer in Manchester employer: AQA
Contact Detail:
AQA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resource Planning Officer in Manchester
✨Tip Number 1
Get to know the company! Research AQA and understand their mission in education. This will help you tailor your conversations during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your forecasting skills! Think of examples from your past experiences where you've successfully predicted demand or planned resources. Being able to share these stories will demonstrate your analytical prowess.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at AQA.
We think you need these skills to ace Resource Planning Officer in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Resource Planning Officer role. Highlight any relevant planning or analytical experience, and don’t forget to showcase your communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting education and how your skills can help AQA improve customer experiences. Keep it engaging and personal!
Show Off Your Data Skills: Since this role involves working with data, mention any experience you have with Excel or workforce management tools. If you’ve got examples of how you’ve used data to make decisions, definitely include those!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way to ensure your application gets into the right hands and shows you’re serious about joining our team!
How to prepare for a job interview at AQA
✨Know Your Numbers
Since the role involves creating forecasts and managing capacity plans, brush up on your analytical skills. Be prepared to discuss how you've used data in previous roles to make informed decisions. Bring examples of how you’ve forecasted demand or improved processes.
✨Showcase Your Communication Skills
This position requires strong communication abilities. During the interview, demonstrate how you can convey complex information clearly. You might want to prepare a scenario where you successfully communicated with a team or resolved a customer issue.
✨Be Ready for Real-Time Problem Solving
The job involves monitoring performance in real-time, so expect situational questions. Practice thinking on your feet by reviewing common resource planning challenges and how you would address them. This will show your proactive approach and adaptability.
✨Emphasise Your Team Spirit
AQA values collaboration, so highlight your experience working in teams. Share examples of how you’ve supported colleagues or contributed to a positive work environment. This will align with their inclusive culture and show that you’re a good fit.
