Job title: People Advice Team Manager
Contract type: 12 month Fixed Term Contract
Location: Manchester
Salary: £42,700 to £48,000
Working Arrangements: Hybrid working - 2 days a week in office
Are you at your best when leading people, improving services and helping managers navigate people matters with confidence? This is an opportunity to shape and develop a high-quality People Advice service that delivers real value across AQA.
Purpose of the Role
As People Advice Team Manager, you'll lead a team of People Advisers who provide trusted HR advice, guidance and support to managers and colleagues. You'll play a key role in ensuring a consistent, responsive and customer-focused service, while driving continuous improvement, developing team capability and using insight to shape future service delivery. Your work will help create a positive colleague experience and support AQA's mission of enabling learners to realise their potential.
Responsibilities
- Leading, coaching and developing a high-performing People Advice Team, ensuring a consistent and customer-focused service.
- Overseeing HR advice, casework and service performance, using data, KPIs and customer feedback to drive quality and continuous improvement.
- Shaping the future of the People Advice service through process improvement, operational change and the development of guidance, tools and self-service resources.
Qualifications
- Significant experience in HR advisory, employee relations or people services environments.
- Experience leading, developing and motivating a team.
- A strong track record of managing KPI and SLA-driven services.
- Confidence using data and insight to identify trends, solve problems and improve performance.
- Experience implementing process improvements, operational change and manager self-service solutions.
Benefits
- The opportunity to lead an important people-focused service that supports colleagues across AQA.
- Exposure to a broad range of people initiatives, service improvement projects and operational change activity.
- Ongoing professional development and opportunities to grow your leadership capability.
- Flexible working arrangements that support a healthy work-life balance.
- The chance to work within a collaborative and supportive People Group committed to continuous improvement.
Diversity and Inclusion Statement
At AQA, we are committed to fostering a workplace that celebrates diversity and promotes equity and inclusion. We believe that a diverse team brings richer perspectives and drives better outcomes. Our ED&I strategy ensures that everyone—regardless of religion, ethnicity, gender identity or expression, age, disability, sexual orientation, or background—is valued, respected, and empowered to thrive. We actively promote inclusive language, avoid stereotypes, and strive for representation across all dimensions of diversity. We welcome applications from individuals of all backgrounds and lived experiences.
People Advice Team Manager in Manchester employer: AQA
AQA is an exceptional employer located in Manchester, offering a dynamic work environment where education specialists can thrive. With a strong focus on employee well-being, we provide generous benefits such as 25 days of annual leave and private medical insurance, alongside a hybrid working model that promotes work-life balance. Our commitment to professional development and community engagement ensures that you will have meaningful opportunities to grow and make a positive impact in the education sector.
