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For Companies At a Glance
- Tasks: Lead and develop a remote team to enhance the Exams Officer experience.
- Company: Join AQA, a values-driven charity passionate about education.
- Benefits: Flexible working, 25 days leave, health insurance, and a great pension.
- Why this job: Make a real difference in education while supporting others.
- Qualifications: Strong people management skills and experience in regulated environments.
- Other info: Inclusive culture with various network groups and wellbeing programmes.
The predicted salary is between 43500 - 49500 £ per year.
Exams Officers around the country are supported by our Support Advisers who help shape the experience of Exams Officers and contribute to successful exam delivery. You will manage the team of Support Advisers. You will lead the strategy that supports Exams Officers, ensuring they have consistent, high quality experiences that directly impact learners' experience. This is a job that truly makes a difference.
Key Responsibilities
- Leading, managing, developing and coaching a remote team to drive positive customer engagement.
- Ensuring your team work collaboratively and efficiently.
- Using insights and collaboration to enhance the Exams Officer experience.
- Driving continuous improvement across AQA processes.
What We Are Looking For
- You are someone who thrives when supporting others and driving improvement.
- Strong people management skills with remote teams.
- Experience working in a regulated environment.
- Confident communicator, both written and verbal, with the skills to influence stakeholders.
- Ability to use data to inform decisions.
- Customer-focused mindset.
What’s in It for You
- You will gain exposure to impactful work with clear opportunities for development.
- Join a supportive, values-driven organisation, a charity where every colleague is passionate about education and supporting teachers and learners.
- Flexible working arrangements to support work-life balance - 2 days per week in the office whilst being reflective of business need, a 35 hour working week, 25 days annual leave with additional closure in December.
- A collaborative, inclusive culture that values your ideas - the opportunity to join lots of network groups (LGBTQ+, neurodiversity, disAbility, empowering women, wellbeing, ethnic diversity, parents and carers and more).
- Wellbeing programmes including private health insurance and a health care cash reward plan, subscription to Headspace, volunteering days.
- An excellent pension.
At AQA, we are committed to fostering a workplace that celebrates diversity and promotes equity and inclusion. We believe that a diverse team brings richer perspectives and drives better outcomes. Our ED&I strategy ensures that everyone-regardless of religion, ethnicity, gender identity or expression, age, disability, sexual orientation, or background-is valued, respected, and empowered to thrive. We actively promote inclusive language, avoid stereotypes, and strive for representation across all dimensions of diversity. We welcome applications from individuals of all backgrounds and lived experiences.
Application Process
To apply, please submit your CV and a cover letter which outlines your suitability for the Exams Officer Engagement Team Manager role. Applications close at 23:59 on Sunday 8 February. Interviews will take place over two stages - a video interview in the week beginning 16 February followed by an interview in the Manchester office in the week beginning 2 March.
Exams Officer Engagement Team Manager in Manchester employer: AQA
Contact Detail:
AQA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Exams Officer Engagement Team Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Make sure you can articulate how your experience aligns with their mission, especially around supporting Exams Officers.
✨Tip Number 3
Practice your communication skills! Since this role requires influencing stakeholders, try mock interviews with friends or family to refine your verbal and written communication.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people and shows you’re serious about joining the team.
We think you need these skills to ace Exams Officer Engagement Team Manager in Manchester
Some tips for your application 🫡
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Make sure to highlight your experience in managing remote teams and how you can drive positive customer engagement. Tailor it to show how your skills align with the role of Exams Officer Engagement Team Manager.
Showcase Your People Management Skills: We want to see your strong people management skills in action! Use specific examples from your past experiences to demonstrate how you've successfully led teams, especially in a remote setting. This will help us understand your approach to coaching and developing others.
Use Data to Your Advantage: Don’t forget to mention how you’ve used data to inform decisions in previous roles. We love candidates who can leverage insights to enhance experiences, so share any relevant metrics or outcomes that showcase your analytical skills.
Apply Through Our Website: Make sure to submit your application through our website! It’s the best way for us to receive your CV and cover letter. Plus, it shows you’re keen on joining our supportive, values-driven organisation. We can’t wait to hear from you!
How to prepare for a job interview at AQA
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of an Exams Officer Engagement Team Manager. Familiarise yourself with the key responsibilities and how they impact the overall experience for Exams Officers. This will help you articulate your thoughts clearly and show that you're genuinely interested in the position.
✨Showcase Your People Skills
Since this role involves managing a remote team, be prepared to discuss your experience in leading and developing teams. Share specific examples of how you've successfully supported others and driven improvement in previous roles. Highlight your communication skills and how you’ve influenced stakeholders in the past.
✨Data-Driven Decisions
The job requires using data to inform decisions, so come ready to discuss how you've used insights in your previous roles. Think of examples where data analysis led to positive outcomes or improvements. This will demonstrate your analytical mindset and ability to drive continuous improvement.
✨Embrace the Culture
AQA values diversity and inclusion, so it’s important to align with their culture. Be prepared to discuss how you can contribute to a collaborative and inclusive environment. Share your thoughts on fostering diversity within teams and how you can support AQA's mission to empower all individuals, regardless of their background.
