At a Glance
- Tasks: Provide first-line support for Microsoft Dynamics 365 and troubleshoot issues.
- Company: Join a tech-savvy team at AQA, committed to diversity and inclusion.
- Benefits: Enjoy hybrid working, competitive salary, and excellent pension contributions.
- Other info: Pathway to roles in Functional Consultancy, Product Ownership, and more.
- Why this job: Kickstart your tech career while helping others and learning new technologies.
- Qualifications: Knowledge of Dynamics 365, strong customer service skills, and a passion for tech.
The predicted salary is between 38100 - 38600 £ per year.
Permanent position in Manchester: £38,100 - £38,600. Hybrid working - minimum 2 days per week.
If you love technology, solving problems and helping people, this could be the perfect opportunity for you. We're looking for a CRM Support Executive to join our Technology & Digital Solutions team, supporting Microsoft Dynamics 365, Power Platform and related applications used across the organisation. This is a fantastic opportunity for someone with Dynamics 365 knowledge, strong customer service skills and a passion for technology to develop their technical career.
What will I be doing?
- Provide first-line support for Microsoft Dynamics 365, Power Platform and related business applications.
- Investigate issues, troubleshoot problems and work with specialist teams to deliver solutions.
- Build strong relationships with colleagues across the organisation, delivering an excellent customer experience.
- Deliver training sessions, presentations and guidance to help users confidently get the most from our systems.
- Support testing, implementation and continuous improvement of systems, processes and automations.
What's in it for me?
This is more than a support role - it's a pathway into a long-term technology career. You'll use and develop your Dynamics 365 expertise while expanding your knowledge of Power Platform, Power Automate and emerging technologies in a supportive team environment. You'll work with systems used across almost every area of the organisation, supporting over 1,000 users and collaborating with a diverse range of teams and stakeholders. This role offers a clear pathway into Functional Consultancy and other specialist technology careers, including Product Ownership, Service Management and Data & Governance.
From day one, you'll also benefit from:
- An excellent pension scheme with employee and employer contributions jointly totalling up to 18.5%.
- Hybrid and flexible working arrangements.
- A 35-hour working week.
- 25 days annual leave plus additional closure days in December.
- Private healthcare support, wellbeing programmes, Headspace subscription and volunteering days.
What do I need to be successful?
We're looking for someone who is customer-focused, technically minded and motivated to learn. You'll bring:
- Knowledge of Microsoft Dynamics 365 and ideally Power Platform.
- Strong support and problem-solving skills.
- Experience delivering excellent customer service in a customer-facing environment.
- Confidence building relationships with stakeholders and delivering presentations or training to groups.
- A proactive approach to learning new technologies and improving ways of working.
At AQA, we are committed to fostering a workplace that celebrates diversity and promotes equity and inclusion. We believe that a diverse team brings richer perspectives and drives better outcomes. Our ED&I strategy ensures that everyone, regardless of religion, ethnicity, gender identity or expression, age, disability, sexual orientation, or background, is valued, respected, and empowered to thrive. We actively promote inclusive language, avoid stereotypes, and strive for representation across all dimensions of diversity. We welcome applications from individuals of all backgrounds and lived experiences.
Apply Now
If you enjoy technology, love helping people and are excited by the opportunity to develop your career in Technology & Digital Solutions, we'd love to hear from you. Upload your most recent CV and a cover letter showing how your skills and experience match what we're looking for.
Application deadline: Thursday 30th July 2026
Interview process: Stage 1: Microsoft Teams interview; Stage 2: Face-to-face interview at our Manchester office.
CRM Support Executive in London employer: AQA
AQA is an exceptional employer located in Manchester, offering a dynamic work environment where education specialists can thrive. With a strong focus on employee well-being, we provide generous benefits such as 25 days of annual leave and private medical insurance, alongside a hybrid working model that promotes work-life balance. Our commitment to professional development and community engagement ensures that you will have meaningful opportunities to grow and make a positive impact in the education sector.
StudySmarter Expert Advice🤫
We think this is how you could land CRM Support Executive in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what AQA values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges AQA might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at AQA!
✨Direct Apply to AQA
Let's not forget to apply directly through the AQA website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace CRM Support Executive in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at AQA.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at AQA. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at AQA
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
