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- Tasks: Support students in overcoming exam challenges and ensure fair access arrangements.
- Company: Join AQA, a dedicated team focused on student success and equality.
- Benefits: Earn £14.11 per hour with flexible working options and supportive training.
- Why this job: Make a real difference in students' lives during their GCSE and A-level exams.
- Qualifications: Strong admin skills, empathy, and the ability to manage competing priorities.
- Other info: Work from home with occasional office days; rewarding role with career growth potential.
The predicted salary is between 11 - 17 £ per hour.
Do you want to give students a real chance to succeed? Are you someone who can work with others through hardships to bring about the best outcome? At AQA we believe that all students should have a chance to meet their potential in exams. So wherever possible we try to support in overcoming disadvantages, even if the unforeseen should happen, and that is why we have a team dedicated to finding solutions for students that cannot sit an exam in a conventional way.
We are looking for an empathetic and efficient administrator to join us during an influx in workload, who can support in enabling examination access arrangements for candidates or the process of special consideration. You will be responsible for supporting disadvantaged students during their GCSE or A-level exams by liaising with schools, students and parents by phone and email, about these issues.
Some circumstances can be distressing for those affected so it is really important that you can maintain a professional and compassionate approach, plus you will need to have the resilience to be comfortable dealing with potentially upsetting circumstances. Occasionally, there will also be times where you will need to manage expectations about what can be done to support students, which can be equally difficult and needs to be handled carefully.
As well as empathy and strong interpersonal skills, we will be looking for someone who:
- can confidently make decisions
- is well-organised and able to manage competing priorities
- works well under pressure and consistently meets deadlines
- has a methodical approach to problems to find effective solutions
You would be working with an established, supportive team; who will provide resources and training on AQA processes. While we ask you to bring strong administrative and organisation skills with you.
This is a really rewarding role with the opportunity to support individuals through challenging times in their lives and to really make a difference in easing the worry around the exam period.
Contract details:
- Hourly rate: £14.11
- Dates: ASAP - 29 March 2026 (with possibility to extend in the new financial year, workload and budget pending)
- Hours: 35 hours a week
- Working pattern: Monday to Friday
- Location: A mix of home working with approximately 2 days in the office per week, based on the University of Surrey (Guildford) campus; our 'smart working' approach allows for greater flexibility depending on both the teams workload and personal commitments.
Interested? Click 'Apply' and select 'Create Account' to set yourself up a Workday Applicant Account. Your submitted application will be reviewed and, if successfully shortlisted, you'll be asked to attend an interview with the Hiring Manager. We are looking at a short application window, closing around the 19 January 2026. We aim to review all applications and provide outcomes in a timely manner.
AQA is an equal opportunities employer and welcomes applications from all sections of the community regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique.
Temporary Special Requirements Administrator in Guildford employer: AQA
Contact Detail:
AQA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temporary Special Requirements Administrator in Guildford
✨Tip Number 1
Get to know the company culture! Before your interview, check out AQA's values and mission. This will help you tailor your responses and show that you're genuinely interested in making a difference for students.
✨Tip Number 2
Practice your empathy skills! Think of examples from your past where you've supported someone through a tough time. Being able to share these stories will highlight your compassionate approach, which is key for this role.
✨Tip Number 3
Prepare for those tricky questions! You might be asked how you'd handle difficult situations or manage expectations. Have a few strategies in mind that demonstrate your resilience and problem-solving skills.
✨Tip Number 4
Don't forget to apply through our website! It's super easy to create an account and submit your application. Plus, it shows you're proactive and ready to join our supportive team at AQA.
We think you need these skills to ace Temporary Special Requirements Administrator in Guildford
Some tips for your application 🫡
Show Your Empathy: In your application, let us see your compassionate side! Share experiences where you've supported others through tough times. This role is all about helping students, so we want to know how you can relate to their challenges.
Be Organised: We love a well-structured application! Make sure your CV and cover letter are clear and concise. Highlight your organisational skills and how you manage competing priorities, especially under pressure.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to this specific role. Mention how your skills align with the job description and why you’re passionate about supporting students.
Apply Through Our Website: Remember to apply through our website! It’s the easiest way for us to keep track of your application. Plus, it shows you’re serious about joining our team at AQA. Don’t miss out on this opportunity!
How to prepare for a job interview at AQA
✨Understand the Role
Before your interview, make sure you thoroughly understand the responsibilities of a Temporary Special Requirements Administrator. Familiarise yourself with how AQA supports students facing challenges and think about how your skills can contribute to this mission.
✨Show Empathy in Your Responses
Given the nature of the role, it's crucial to demonstrate your empathetic approach during the interview. Prepare examples from your past experiences where you've successfully supported individuals in distressing situations, highlighting your ability to remain calm and professional.
✨Prepare for Scenario Questions
Expect questions that assess your decision-making and problem-solving skills. Think of scenarios where you had to manage competing priorities or handle difficult conversations. Practising these responses will help you articulate your thought process clearly.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask questions that show your interest in the role and the team. Inquire about the training resources available or how the team collaborates to support students, which will demonstrate your commitment to the position.
