At a Glance
- Tasks: Provide first-line IT support and assist colleagues across multiple sites.
- Company: AQA, a leading educational organisation focused on exam operations.
- Benefits: Gain valuable experience in IT support and teamwork.
- Other info: Join a supportive team of 11, impacting 3,200 staff and seasonal workers.
- Why this job: Make a difference by helping staff stay productive during crucial exam periods.
- Qualifications: Strong problem-solving skills and a collaborative mindset.
The predicted salary is between 30000 - 40000 £ per year.
AQA is seeking a Service Desk and Smart Bar Analyst based in Guildford to provide first-line IT support across multiple sites.
You will assist colleagues in person, via the smart bar, phone and service desk portal, helping them stay productive for GCSE and A Level exam operations.
You’ll work as part of a team of 11, supporting 3,200 staff and seasonal workers. The role emphasizes proactive problem-solving, collaboration, and ongoing ITIL-style development.
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Service Desk & Smart Bar Analyst in Guildford employer: AQA
AQA is an exceptional employer located in Manchester, offering a dynamic work environment where education specialists can thrive. With a strong focus on employee well-being, we provide generous benefits such as 25 days of annual leave and private medical insurance, alongside a hybrid working model that promotes work-life balance. Our commitment to professional development and community engagement ensures that you will have meaningful opportunities to grow and make a positive impact in the education sector.
