I.T Support Manager (Permanent) in Guildford

Contract type: Permanent

Location: Guildford

Salary: £17,880 to £20,360

Working arrangements: Job share working 2 days a week plus regular national travel. This role is offered as a job share, you will be expected to work one day a week from our Guildford office with another day travelling or working remotely. You will share responsibility for the role with an experienced colleague and have a weekly handover.

If you're ready to work across a subject with huge national reach, this role gives you the scope to support teachers, strengthen subject delivery and play a part in the future direction of MFL education. Step into a role where your expertise in MFL can shape how over 250,000 GCSE and 14,000 A-level students experience the subject and help AQA maintain its position in the GCSE and A Level market.

About the role: This is an opportunity at a time of growth to join an expanding Subject Support function, so if you're ready to take your expertise in MFL beyond the classroom and influence how thousands of students experience the subject, this is your opportunity to make a national impact. Alongside shaping the subject's future, you'll handle the practical support teachers need, answering centre queries, producing subject updates, delivering Curriculum Connect sessions, analysing data to identify centres needing support, and representing AQA at conferences. This role is ideal for teachers looking to broaden their impact, or for those who have moved beyond classroom teaching - perhaps into EdTech, CPD, or other education-focused sectors - and now want to influence education more broadly through AQA.

Purpose: Working in a wider Subject Support team of 50 that is continuing to grow, you'll support teachers in delivering qualifications across MFL. Drawing on your assessment and curriculum knowledge, you'll help shape how our qualifications are delivered in classrooms.

What's in it for you:

• The chance to make a meaningful impact on education while growing your career.
• A real sense of purpose where your work will influence national education.
• Opportunities for growth and professional development.
• Being a part of AQA's inclusive and values-led culture.
• A benefits package including up to 11.5 percent pension contribution, BUPA healthcare support, wellbeing programmes and volunteering opportunities.
• 10 days annual leave plus bank holidays, increasing with service, along with discretionary Christmas closure days.

In this role, you'll be responsible for:

• Representing AQA and delivering key subject messages to external audiences.
• Supporting schools, centres, and teachers with subject-related queries, and planning and delivering our MFL specifications.
• Engaging with teachers both face-to-face and online to support continuous improvement and subject confidence.
• Building strong relationships with subject stakeholders and using insights to shape future developments.
• Gathering and analysing data and customer feedback using relevant tools to inform decisions and improve delivery.
• Collaborating with internal teams such as Product Management, Marketing, Sales, and Events to ensure alignment and smooth delivery.

You'll thrive in this role if you have:

• A clear and confident understanding of one or more of the MFL subject areas, their specifications, and current pedagogy.
• An understanding of GCSE and/or A Level assessment and awareness of the wider education landscape.
• Experience that shows you've already extended your influence beyond your own classroom for example through subject networks, CPD delivery, EdTech projects or other outward-facing responsibilities.
• Current or former teaching experience and ability to demonstrate credibility with teachers.
• The ability to use data effectively to inform delivery and understand customer impact.
• Clear and empathetic communication skills, including presenting to teachers, parents and students and responding to questions or challenges.
• The ability to explain AQA's offer in a clear and accessible way.
• Flexibility to travel regularly.

Diversity and inclusion statement: At AQA, we are committed to fostering a workplace that celebrates diversity and promotes equity and inclusion. We believe that a diverse team brings richer perspectives and drives better outcomes. Our ED&I strategy ensures that everyone - regardless of religion, ethnicity, gender identity or expression, age, disability, sexual orientation, or background - is valued, respected, and empowered to thrive. We actively promote inclusive language, avoid stereotypes, and strive for representation across all dimensions of diversity. We welcome applications from individuals of all backgrounds and lived experiences.

Application process: Please attach your CV and a covering letter, outlining your transferable skills and motivation for this role. Closing date: 23:59 on Sunday 10 May. If shortlisted, you will have a brief call with a recruiter and be invited to a face-to-face interview in our Guildford office on the week commencing 18 May.

Onboarding expectations: The expected start date can align with teacher notice periods or earlier if required. If applicable, successful candidates will be unable to maintain an Associate role with AQA or any other exam board. Please note that an Enhanced DBS will be required for the successful candidate.