Associate Experience Partner

At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK , we mark over 10 million exam papers each year and it’s our people who make this happen.

Examiner Experience Partner

Hybrid Working

Be part of something that impacts over a million learners every year.

Think you know what it takes to shape the experience of 39,000 professionals?

Imagine influencing how thousands of educators engage with one of the UK’s most trusted assessment organisations.

Could your relationship management skills help improve how we recruit, retain and support our associate community?

At AQA, you’ll be part of a team of seven, including four Examiner Experience Partners, working to support over 35,000 examiners and subject experts. You’ll enjoy a 35-hour week with hybrid working (2 days onsite, 3 from home), 25 days’ annual leave plus bank holidays and Christmas closure, and access to modern office spaces—complete with a gym, games room and yoga studio in Manchester, and discounted eateries in Guildford. With nearly half of our roles filled internally, this could be just the start of your journey with us.

What will I be doing?

As an Examiner Experience Partner (which internally is known as an Associate Experience Partner), y ou’ll build and maintain strong relationships with internal teams and our associate community, using data insights to drive improvements in engagement, retention and compliance. You’ll lead on communications, support change initiatives, and ensure the associate voice is heard across AQA. With autonomy over your area, you’ll be trusted to deliver meaningful improvements that directly impact how our associates work with us.

What do I need to be successful?

Proven experience in relationship management across varying levels of seniority

Strong communication skills, including handling sensitive or complex conversations

Ability to manage multiple stakeholders and influence outcomes

Experience using data and MI to inform decisions and improve processes

Organisational skills to balance competing priorities

Understanding of customer needs and how to align team efforts accordingly

What next?

Every year we make results happen for millions of learners across the UK. To explore how you can be a part of that, apply through the link and upload your most recent CV.

You could wait until applications close at 23:59 on Tuesday 8th July to apply, but we will be reviewing applications as they come in and reserve the right to close the advert early should we find the right person , so apply today if this sounds like the role for you .

Interviews will be held face to face in the Manchester and Guildford office from week beginning 14th July.

Every application will receive a response.

# CRE23

AQA is an equal opportunity employer committed to fostering an inclusive and diverse workplace where everyone—regardless of religion, ethnicity, gender identity or expression, age, disability, sexual orientation, or background—is valued, respected, and supported to thrive.

Recruitment Agencies

We have a preferred supplier list (PSL) in place.

Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees.

Full Job Description

Summary

Purpose:

At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK , we mark over 10 million exam papers each year and it’s our people who make this happen.

Examiner Experience Partner

Fixed Term Contract until 30 th September 2026

Manchester: £ 44 . 000 – £47,370

Guildford: £45,800 – £49,329

Hybrid Working

Be part of something that impacts over a million learners every year.

Think you know what it takes to shape the experience of 39,000 professionals?

Imagine influencing how thousands of educators engage with one of the UK’s most trusted assessment organisations.

Could your relationship management skills help improve how we recruit, retain and support our associate community?

At AQA, you’ll be part of a team of seven, including four Examiner Experience Partners, working to support over 35,000 examiners and subject experts. You’ll enjoy a 35-hour week with hybrid working (2 days onsite, 3 from home), 25 days’ annual leave plus bank holidays and Christmas closure, and access to modern office spaces—complete with a gym, games room and yoga studio in Manchester, and discounted eateries in Guildford. With nearly half of our roles filled internally, this could be just the start of your journey with us.

What will I be doing?

As an Examiner Experience Partner (which internally is known as an Associate Experience Partner), y ou’ll build and maintain strong relationships with internal teams and our associate community, using data insights to drive improvements in engagement, retention and compliance. You’ll lead on communications, support change initiatives, and ensure the associate voice is heard across AQA. With autonomy over your area, you’ll be trusted to deliver meaningful improvements that directly impact how our associates work with us.

What do I need to be successful?

• Proven experience in relationship management across varying levels of seniority

• Strong communication skills, including handling sensitive or complex conversations

• Ability to manage multiple stakeholders and influence outcomes

• Experience using data and MI to inform decisions and improve processes

• Organisational skills to balance competing priorities

• Understanding of customer needs and how to align team efforts accordingly

What next?

Every year we make results happen for millions of learners across the UK. To explore how you can be a part of that, apply through the link and upload your most recent CV.

You could wait until applications close at 23:59 on Tuesday 8th July to apply, but we will be reviewing applications as they come in and reserve the right to close the advert early should we find the right person , so apply today if this sounds like the role for you .

Interviews will be held face to face in the Manchester and Guildford office from week beginning 14th July.

Every application will receive a response.

# CRE23

AQA is an equal opportunity employer committed to fostering an inclusive and diverse workplace where everyone—regardless of religion, ethnicity, gender identity or expression, age, disability, sexual orientation, or background—is valued, respected, and supported to thrive.

Recruitment Agencies

We have a preferred supplier list (PSL) in place.

Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees.

Full Job Description

Summary

Purpose:
The Associate Experience Partner role is critical to the building and maintenance of positive relationships with our associate community. This role works with the wider business teams to promote the consistent adoption of processes which promote associate engagement, retention, ensure compliance and identify areas for improvement.
As a member of the Associate Experience team, they are an SME in leveraging and influencing relationships with internal stakeholders and the associate partnerships created, to ensure the associate voice is represented across AQA. The Associate Experience Partner role also works in collaboration with Associate Experience Analyst and Associate Engagement and Communications Manager in order to utilise appropriate management information (MI) and data insights to evidence and drive continuous improvement in regards to the Associate ExperienceLandscape:
Each year AQA works with a community of around 39,000 Associates to design, produce, mark and award high-stakes qualifications for more than 1 million young people both in the UK and overseas. The majority of these examiners are qualified teachers and academics; responsible for marking student exam scripts to set mark schemes, enabling us to deliver results including GCSEs and A-Levels. Some use their expertise in curriculum design, assessment writing, and pedagogy to design and develop our specifications, our assessments, our CPD offering, and supporting our customer.
Our Associate Management team are responsible for the resourcing, contracting, on-boarding, and retention of this vital community. Working alongside internal departments such as Assessment Design, Assessment Production, Marking, Preparation, Moderations and Post-Results, our team ensures that requirements are captured, demand is forecasted, resource is made available, and that our Associates have a positive experience working with AQA.
Our team comprises of around 30 core colleagues, (which increases at times of peak activity) and is part of a wider department of around 50 including colleagues focused on providing services for all associate facing teams which includes Recruitment, Contracting & Fees, Associate Training, Process Development, and Associate Experience.
(job code) – v – date 2 of 2
Activities:
• Using a strategic account management approach, work with members of the associate team and other business areas to pro-actively engage with the associate community, building positive and effective partnerships which support series delivery and drive retention and acquisition.
• Working with the wider business ensure that recruitment processes for non-maker adopted adhere to legal recommendations, the rotation of associates meets AQA guidance and that future associate capacity and capability across each subject avoids single points of failure.
• Working with the wider business teams to promote the consistent adoption of processes which promote associate engagement, retention, ensure compliance and identify areas for improvement. Support where relevant, escalated issues, to provide appropriate and timely resolution.
• Work with the wider business and across the associate team to manage change, implementing and embedding new policies and processes which support the associate strategy.
• Leverage and influence relationships with internal stakeholders and the associate partnerships created, to ensure the associate voice is represented across AQA to continuously improve the associate experience.
• Support the named business area with effective communication channels for associate engagement delivering the requirements of the associate communication and engagement plan.
• Work with the associate experience analyst and other colleagues in the associate team to utilise appropriate management information (MI) and data insights to evidence and drive continuous improvement with KPIs.
• Where business needs change, to undertake other responsibilities which are of a commensurate level outside the terms of this role profile.
Need to know (to be successful in this role, you will need to know):
• Experience and expertise in delivering good relationship management skills with people with different levels of seniority and experience.
• Excellent communication skills providing high quality support, advice and information, with the ability to have difficult conversations.
• Experience of managing multiple stakeholders, influencing and persuasion skills.
• Understanding of relevant business process, with a proven track record of driving continuous improvement.
• Good organisation and planning skills so that competing demands from a range of different sources can be met and business objectives achieved.
• Experience in using Management Information (MI) to provide data insights into the associate experience, delivering effective plans to drive continuous improvement.
• Knowledge and experience of customer needs, with expertise in focusing the associate team’s work to deliver the best outcome from a customer perspective.

About the company

AQA, formerly the Assessment and Qualifications Alliance, is an awarding body in England, Wales and Northern Ireland.

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