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- Tasks: Join us as an External Quality Assurance Officer, ensuring our qualifications are valid and reliable.
- Company: Training Qualifications UK is the fastest-growing Awarding Organisation in the UK, supporting over 150,000 learners.
- Benefits: Enjoy 25 days annual leave, Bupa healthcare, a cycle to work scheme, and a supportive work environment.
- Why this job: Be part of a team that values learning, teamwork, and making a real impact in education.
- Qualifications: Excellent communication skills and a keen eye for detail are essential; no prior experience required.
- Other info: Hybrid working model available, with opportunities for professional development and growth.
The predicted salary is between 20000 - 30000 £ per year.
## Training Qualifications UK – External Quality Assurance OfficerAt AQA, we\’re committed to advancing education and we\’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over 10 million exam papers each year and it\’s our people who make this happen.* Assign and organise EQA activities.* Manage EQA arrangements at assigned centres, including planning and reporting on EQA activities, providing formal and informal feedback, and referring centres and EQAs for further action.* Provide advice and guidance on EQA activities to a portfolio of centres.* Complete centre recognition and qualification approval processes for onboarding centres in line with established Standard Operating Procedures.* Undertake Direct Claim Status transfer processes, as required.* Ensuring that assigned centres registering learners with TQUK for the first time understand the expectations placed upon them in terms of internal quality assurance and the certification process.* Support the EQA Team Leader with sanctions and actions placed upon assigned centres.* Act as liaison between the Operations, Business Development and Service teams and support with EQA related matters.* Support centres to make sure TQUK meet the requirements of their Centre Assurance Standards Scrutiny arrangements.* Support the EQA Manager, Compliance Manager and EQA Team Leader (Maladministration and Malpractice) with investigations into potential malpractice and maladministration.* Respond to enquiries in line with SLAs, escalating to the EQA Manager/Team Leader and seeking input from other teams when required.**Other Responsibilities*** Maintain excellent working knowledge of TQUK products, internal and external processes, and regulatory obligations.* Efficient and effective data and file management; inputting, filing, monitoring of data.* Have excellent verbal and written communication skills* Be organised and able to prioritise your workload.* Be dedicated to providing world-class customer service.* Be able to think on your feet and respond to customer demands.* Be prepared to work in a regulated environment with a constant eye to maintaining and improving regulatory compliance.* Be comfortable working to deadlines, and set standards and operating procedures.- Be able to keep an eye on the bigger picture and appreciate where your role fits into the business. ***** Training, Qualifications & Apprenticeships. It\’s what we do!* Company sick pay upon completion of probation.* 25 days annual leave plus 8 days Bank Holiday (33 in total).* Additional annual leave day each year, after 2 years of continuous service (up to 28 days).* An extra day off to celebrate your birthday.* Annual Loyalty Bonus.* Annual salary review.* Bupa healthcare benefits.* Employee Assistance Programme (EAP)* NEST pension.* Cycle-to-work scheme.* A positive and supportive working environment.* Comprehensive onboarding.* A workplace that supports a healthy work/life balance.AQA is an independent charity that sets and marks over half of all GCSEs and A-levels in the UK every year. Our purpose is to advance education by helping students and teachers to realise their potential. As part of AQA, you\’ll very quickly appreciate the determination and unwavering passion to deliver this goal in everything we do. To help drive these ambitions, AQA invests in the development of its people by offering a range of professional development and learning opportunities leading to over 50% of our permanent roles being filled internally.**Reasonable Adjustments**If you have any requirements for reasonable adjustments in relation to the application, interview or the prospective job, please contact **Faye Harrison (she/her)** at **fharrison@aqa.org.uk** or on **07813 724161**. We are asking for this information to make the process as equitable as possible for each candidate. Please note that Faye will not be able to assist you with enquiries regarding Temporary vacancies or non-recruitment enquiries. If you have query regarding Temporary vacancies, please contact: temprecruit@aqa.org.uk**Smart Working**We\’re operating a smart working model. This allows for our colleagues to work from two days a week in one of our offices across England.****Equality,** **diversity** **and inclusion****AQA is an equal opportunity employer committed to fostering an inclusive and diverse workplace where everyone – regardless of religion, ethnicity, gender identity or expression, age, disability, sexual orientation, or background – is valued, respected, and supported to thrive.**Conflict of Interest**Please note that due to the confidential nature of our work, we are unable to employ people for our temporary roles who are currently a candidate for Key Stage 4 and 5 public examinations.**Safeguarding**AQA is committed to the safeguarding of children and adults at risk. We\’re dedicated to reducing the risk of employing or contracting any person intent on abusing their position of trust, along with identifying and responding to any incident of alleged abuse from its employees or associates fairly and swiftly.For more information on safeguarding at AQA please visit the AQA website .**Contact**Temporary roles: temprecruit@aqa.org.uk Permanent and Fixed Term roles: opportunities@aqa.org.uk#J-18808-Ljbffr
Training Qualifications UK - External Quality Assurance Officer employer: AQA Recruiting
Contact Detail:
AQA Recruiting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Training Qualifications UK - External Quality Assurance Officer
✨Tip Number 1
Familiarise yourself with the specific responsibilities of an External Quality Assurance Officer. Understanding the nuances of managing EQA activities and providing guidance to centres will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the education and training sector. Engaging with current EQA Officers or related roles can provide insights into the day-to-day challenges and expectations, which you can reference in your discussions with us.
✨Tip Number 3
Showcase your customer service skills. Since the role emphasises providing world-class support, think of examples from your past experiences where you successfully managed client relationships or resolved issues effectively.
✨Tip Number 4
Prepare to discuss how you handle regulatory compliance and quality assurance processes. Being able to articulate your approach to maintaining standards will set you apart as a candidate who understands the importance of these aspects in the role.
We think you need these skills to ace Training Qualifications UK - External Quality Assurance Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the External Quality Assurance Officer position. Tailor your application to highlight how your skills and experiences align with these key responsibilities.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for education and your understanding of the role. Use specific examples from your past experiences to demonstrate your ability to manage EQA activities and provide excellent customer service.
Highlight Relevant Skills: In your CV, emphasise your verbal and written communication skills, organisational abilities, and attention to detail. Mention any experience you have in regulated environments or quality assurance processes, as this will be crucial for the role.
Follow Application Instructions: Make sure to apply directly through the specified channels. Double-check that you have included all required documents and that your application is free from errors before submitting it to Training Qualifications UK.
How to prepare for a job interview at AQA Recruiting
✨Understand the Role
Make sure you thoroughly understand the responsibilities of the External Quality Assurance Officer. Familiarise yourself with TQUK's processes and values, as this will help you demonstrate your alignment with their mission during the interview.
✨Showcase Your Communication Skills
Since excellent verbal and written communication skills are essential for this role, prepare examples that highlight your ability to communicate effectively. Think about situations where you've successfully conveyed complex information or provided guidance to others.
✨Demonstrate Attention to Detail
Given the importance of accuracy in this position, be ready to discuss how you ensure attention to detail in your work. You might want to share specific examples of how you've managed large caseloads or maintained high standards in previous roles.
✨Emphasise Teamwork and Customer Service
TQUK values teamwork and world-class customer service. Prepare to discuss how you've worked collaboratively in the past and how you prioritise customer needs. Highlight any experiences where you put the team first or went above and beyond for a client.
