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For Companies At a Glance
- Tasks: Manage quality assurance activities and support centres in delivering top-notch education.
- Company: Join AQA, the largest provider of academic qualifications in the UK.
- Benefits: Enjoy 25 days annual leave, healthcare benefits, and a supportive work environment.
- Why this job: Make a real impact on education while developing your career in a dynamic setting.
- Qualifications: Strong communication skills and a passion for quality assurance in education.
- Other info: Flexible working model with opportunities for professional development.
The predicted salary is between 36000 - 60000 £ per year.
At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over 10 million exam papers each year and it’s our people who make this happen.
- Assign and organise EQA activities.
- Manage EQA arrangements at assigned centres, including planning and reporting on EQA activities, providing formal and informal feedback, and referring centres and EQAs for further action.
- Provide advice and guidance on EQA activities to a portfolio of centres.
- Complete centre recognition and qualification approval processes for onboarding centres in line with established Standard Operating Procedures.
- Undertake Direct Claim Status transfer processes, as required.
- Ensure that assigned centres registering learners with TQUK for the first time understand the expectations placed upon them in terms of internal quality assurance and the certification process.
- Support the EQA Team Leader with sanctions and actions placed upon assigned centres.
- Act as liaison between the Operations, Business Development and Service teams and support with EQA related matters.
- Support centres to ensure TQUK meet the requirements of their Centre Assurance Standards Scrutiny arrangements.
- Support the EQA Manager, Compliance Manager and EQA Team Leader (Maladministration and Malpractice) with investigations into potential malpractice and maladministration.
- Respond to enquiries in line with SLAs, escalating to the EQA Manager/Team Leader and seeking input from other teams when required.
Other Responsibilities
- Maintain excellent working knowledge of TQUK products, internal and external processes, and regulatory obligations.
- Efficient and effective data and file management; inputting, filing, monitoring of data.
- Have excellent verbal and written communication skills.
- Be organised and able to prioritise your workload.
- Be dedicated to providing world-class customer service.
- Be able to think on your feet and respond to customer demands.
- Be prepared to work in a regulated environment with a constant eye to maintaining and improving regulatory compliance.
- Be comfortable working to deadlines, and set standards and operating procedures.
- Be able to keep an eye on the bigger picture and appreciate where your role fits into the business.
AQA is an independent charity that sets and marks over half of all GCSEs and A-levels in the UK every year. Our purpose is to advance education by helping students and teachers to realise their potential. As part of AQA, you’ll very quickly appreciate the determination and unwavering passion to deliver this goal in everything we do. To help drive these ambitions, AQA invests in the development of its people by offering a range of professional development and learning opportunities leading to over 50% of our permanent roles being filled internally.
Reasonable Adjustments
If you have any requirements for reasonable adjustments in relation to the application, interview or the prospective job, please contact Faye Harrison (she/her) at fharrison@aqa.org.uk or on 07813 724161. We are asking for this information to make the process as equitable as possible for each candidate. Please note that Faye will not be able to assist you with enquiries regarding Temporary vacancies or non-recruitment enquiries. If you have a query regarding Temporary vacancies, please contact: temprecruit@aqa.org.uk.
Smart Working
We’re operating a smart working model. This allows for our colleagues to work from two days a week in one of our offices across England.
Equality, diversity and inclusion
AQA is an equal opportunity employer committed to fostering an inclusive and diverse workplace where everyone - regardless of religion, ethnicity, gender identity or expression, age, disability, sexual orientation, or background - is valued, respected, and supported to thrive.
Conflict of Interest
Please note that due to the confidential nature of our work, we are unable to employ people for our temporary roles who are currently a candidate for Key Stage 4 and 5 public examinations.
Safeguarding
AQA is committed to the safeguarding of children and adults at risk. We’re dedicated to reducing the risk of employing or contracting any person intent on abusing their position of trust, along with identifying and responding to any incident of alleged abuse from its employees or associates fairly and swiftly.
For more information on safeguarding at AQA please visit the AQA website.
Contact
Temporary roles: temprecruit@aqa.org.uk Permanent and Fixed Term roles: opportunities@aqa.org.uk
Training Qualifications UK - External Quality Assurance Officer employer: AQA Recruiting
Contact Detail:
AQA Recruiting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Training Qualifications UK - External Quality Assurance Officer
✨Tip Number 1
Network like a pro! Reach out to people in the education sector, especially those who work with TQUK or similar organisations. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by understanding the role inside out. Familiarise yourself with EQA activities and how they fit into the bigger picture at AQA. This shows you're not just interested in the job, but genuinely passionate about advancing education.
✨Tip Number 3
Practice your communication skills! Since the role requires excellent verbal and written communication, consider doing mock interviews with friends or family. Get comfortable explaining your thoughts clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, it shows you’re serious about joining the AQA team and contributing to our mission.
We think you need these skills to ace Training Qualifications UK - External Quality Assurance Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the External Quality Assurance Officer role. Highlight your relevant experience and skills that match the job description, especially around EQA activities and customer service.
Showcase Your Communication Skills: Since excellent verbal and written communication is key for this role, use clear and concise language in your application. Don’t forget to demonstrate how you've effectively communicated in previous roles!
Be Organised and Detail-Oriented: The job requires strong organisational skills, so make sure your application reflects that. Use bullet points for clarity and ensure there are no typos or errors—attention to detail matters!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure it gets to the right people and helps us keep track of all applications efficiently.
How to prepare for a job interview at AQA Recruiting
✨Know Your EQA Stuff
Make sure you brush up on your knowledge of External Quality Assurance processes and the specific responsibilities outlined in the job description. Familiarise yourself with TQUK products and regulatory obligations, as this will show that you're serious about the role and understand what’s expected.
✨Showcase Your Communication Skills
Since excellent verbal and written communication skills are crucial for this position, prepare examples from your past experiences where you effectively communicated complex information. Think about how you can demonstrate your ability to provide clear guidance and feedback to centres.
✨Be Organised and Prioritise
This role requires strong organisational skills and the ability to manage multiple tasks. Before the interview, think of instances where you successfully juggled various responsibilities. Be ready to discuss how you prioritise your workload and ensure deadlines are met.
✨Emphasise Customer Service
AQA values world-class customer service, so be prepared to talk about your approach to providing support and resolving issues. Share specific examples of how you've gone above and beyond to assist customers or clients in previous roles, highlighting your dedication to their needs.
