Training Qualification UK - Learning and Development Lead in Sale

At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over 10 million exam papers each year and it’s our people who make this happen.

Training Qualifications UK is the fastest-growing Awarding Organisation in the UK and a market-leading End-Point Assessment Organisation. We work with over 500 schools, colleges, universities, and training providers across the world to provide qualification certificates, endorsements, and apprenticeships to over 150,000 learners.

Here at TQUK we are so committed to Learning & Development (L&D) that having a ‘willingness to learn’ is one of our three non-negotiable Company behaviours. To demonstrate this commitment at a Company level, we made learning one of our strategic objectives ‘to create a culture of development and opportunity for all staff’. We are now looking for a dynamic and experienced individual to join the expanding L&D team to support delivery on that commitment.

You will support the development and delivery of learning and development solutions across the Company, with specific responsibility for some of the programs such as the high potential program. You will also support with the introduction of several new programmes of learning.

The role requires someone who has a passion for all things L&D. You will be a self-starter who is happy to roll up their sleeves and get involved, as many of our plans are newly introduced or still in the planning/development stage.

We are looking for someone with significant experience in the field of L&D including:

• the development and delivery of training
• the ability to assess and evaluate training for effectiveness
• supporting managers with the development of training for own areas
• experience of developing and coordinating new programmes of learning such as succession planning and personal development plans
• coaching experience
• experience of psychometric profiling
• a confident user of learning management systems and platforms

Key Responsibilities

• Training Needs Analysis & Solutions
  • Identify and determine internal staff training needs.
  • Identify training solutions and source training from external providers as required.
  • Act as a central point of contact for all employee training queries.
  • Coordinate and set up apprenticeships with training providers.
• Design, Development & Delivery
  • Lead the development of Company-wide training and support managers across the business in designing training for their own departments.
  • Lead the delivery of Company-wide training and coach/support managers to ensure effective delivery of departmental training.
  • Support the content design, delivery, and ongoing review of the comprehensive induction programme, ensuring it remains fit for purpose and effective.
  • Lead the ongoing content development, delivery, coordination, and review of: Management Development Programme, High Potential Development Programme.
  • Support managers with the development of training identified within the Company Training Matrix.
  • Proactively support the ongoing content development, coordination/scheduling of sessions, and evaluation of effectiveness.
  • Support the L&D Manager with the introduction of new initiatives such as a mentoring programme, Passport to Recruit, and Passport to Manage.
• Evaluation & Continuous Improvement
  • Lead the evaluation of training (e.g., induction) and introduce mechanisms to measure the effectiveness of all training delivered across the business.
  • Support the use and effectiveness of TQUK’s qualifications, monitoring progress and outcomes.
  • Produce periodic reports for the L&D Manager, Heads of Pillar, and other managers, using insights to inform planning.
• Development & Career Progression
  • Support the L&D Manager with the development of tools for career planning and succession planning, ensuring opportunities for growth and progression are available to all employees.
  • Provide coaching sessions for managers and employees participating in the High Potential Programme.
• Learning Management System (LMS) Ownership
  • Lead the day-to-day management of the Learning Management System (LMS), ensuring it is fully optimised.
  • Add new content, configure system changes, schedule training, create new programmes, and produce reports.
  • Provide support at a group level as required.
• Employee Engagement & Collaboration
  • Support the People Services Team with ongoing employee engagement initiatives (currently Gallup).
  • Work with the HR Manager and People Coordinators to ensure training is delivered as scheduled and accurate training records are maintained.
  • Model TQUK behaviours by demonstrating courtesy, a commitment to learning, and prioritising the team above self.

Other Responsibilities

• Maintain in depth knowledge of TQUK products and services.
• Maintain an in depth understanding of regulatory requirements associated with own area of work.
• Liaise with other departments to identify where training can have a positive impact.
• Work to improve and streamline processes and integrate the outcomes of your own work.
• Undertake other duties considered within your skill and competence to assist the smooth running of the business as required.
• Champion the organisation values at all times to model behaviours to wider team staff.

Key Requirements

• Minimum of three years’ experience of working in a similar role.
• Experience of end-to-end training development and implementation.
• Proven experience of introducing new programmes of training.
• CIPD qualified level 5 or above or a similar qualification is desirable.
• Experience of using a range of dynamic training tools, LMS systems and training platforms.
• Coaching qualification such as International Coaching Federation (ICF) or equivalent.
• Experience of or ideally trained in using psychometric profiling tools such as Insights, Belbin etc.
• Excellent written and verbal communication and interpersonal skills.
• Exceptional organisation and prioritisation skills.
• Ideally some project management experience.
• Ability to work autonomously.

Key Characteristics

• Willingness to learn.
• Enjoy working as part of a team.
• Self-starter and takes responsibility for own area of work.
• Completer finisher.
• Apply a flexible approach to all work tasks and working relationships.
• Be confident and ambitious with a “can do, will do” attitude that puts the company before self.
• Be well motivated, enthusiastic, and able to work on your own initiative.
• Be able to have fun!
• Work well with others.
• Be able to keep an eye on the bigger picture and appreciate where your role fits into the business.
• Be passionate about education and learning and the opportunities that it brings.
• Be courteous.
• Have outstanding organisational and time management skills.
• Have sound IT skills to support core role functions.

Key Benefits

• Training, Qualifications & Apprenticeships. It’s what we do!
• Company sick pay upon completion of probation.
• 25 days annual leave plus 8 days Bank Holiday (33 in total)
• Additional annual leave day each year, after 2 years of continuous service (up to 28 days)
• An extra day off to celebrate your birthday.
• Annual Loyalty Bonus.
• Annual salary review.
• Bupa healthcare benefits.
• Employee Assistance Programme (EAP).
• NEST pension.
• Cycle-to-work scheme.
• A positive and supportive working environment.
• Comprehensive onboarding.
• A workplace that supports a healthy work/life balance.