At a Glance
- Tasks: Lead a team of seasonal workers to ensure smooth exam processes and deliver top-notch customer service.
- Company: Join AQA, a leader in education, committed to diversity and inclusion.
- Benefits: Earn £15.60 per hour with flexible hours and hybrid working options.
- Other info: Dynamic work environment with opportunities for personal growth and teamwork.
- Why this job: Make a difference during exam season while developing your leadership skills.
- Qualifications: Strong leadership and communication skills; ability to thrive under pressure.
The predicted salary is between 30000 - 32000 £ per year.
At AQA, we need leaders to manage seasonal workers who support the exam process. In this role you’ll allocate work, drive performance against KPIs and help deliver best‑in‑class customer service to exam‑period staff.
Responsibilities
- Allocate tasks to seasonal team members.
- Drive performance to meet KPIs and deadlines.
- Support exam period activities such as examiner support, processing exam papers and advising during the summer appeals process.
- Lead and mentor a high‑performing team, ensuring a positive work environment.
Qualifications
- Strong leadership skills.
- Ability to work as a member of a team and use initiative.
- Excellent communication and customer skills (verbal and written).
- Ability to remain calm and focused under strict deadlines.
- Exceptional planning, organisation and administrative skills.
- Knowledge of MS Office and ability to learn new computer systems.
Pay and Hours
- Hourly rate: £15.60p/h
- Hours: 35 hours per week; 7‑hour shifts between 8am and 7pm. Weekend shifts will be shared. Additional hours may be available based on business needs.
Location
University of Manchester Campus Offices with hybrid working options.
Application Process
Applications are currently open until we have completed the required interviews. We reserve the right to close this advert without prior notice.
Equal Opportunity
Equality, diversity and inclusion. AQA is an equal‑opportunity employer committed to fostering an inclusive and diverse workplace where everyone – regardless of religion, ethnicity, gender identity or expression, age, disability, sexual orientation or background – is valued, respected and supported to thrive.
Reasonable Adjustments
If you require reasonable adjustments in relation to the application, interview or prospective job, please contact Faye Harrison at fharrison@aqa.org.uk or 07813724161.
Temporary Team Leader in Manchester employer: AQA Recruiting
AQA is an exceptional employer that prioritises a supportive and inclusive work culture, making it an ideal place for those looking to lead a dynamic team during the exam period. With opportunities for professional growth and a commitment to equality and diversity, employees can thrive in a positive environment while enjoying the benefits of hybrid working at the University of Manchester Campus. Join us to make a meaningful impact while enjoying competitive pay and flexible hours.
StudySmarter Expert Advice🤫
We think this is how you could land Temporary Team Leader in Manchester
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on AQA. Understanding their values and how they operate will help you tailor your responses and show that you're a great fit for the team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've successfully led a team or managed a project. This will help you demonstrate your strong leadership skills during the interview.
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise in your answers. Remember, this role requires excellent verbal and written communication, so let that shine through.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and makes it easier for us to keep track of your application. Plus, who doesn’t love a little direct connection?
We think you need these skills to ace Temporary Team Leader in Manchester
Some tips for your application 🫡
Show Off Your Leadership Skills:Make sure to highlight your leadership experience in your application. We want to see how you've successfully managed teams before, so share specific examples that demonstrate your ability to drive performance and support your team.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your qualifications and experiences. Avoid fluff and focus on what makes you a great fit for the role.
Tailor Your Application:Take the time to tailor your application to the job description. Use keywords from the listing, like 'KPI' and 'customer service', to show us that you understand the role and can meet its demands. This will help your application stand out!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly and allows you to keep track of your application status easily. Don’t miss out!
How to prepare for a job interview at AQA Recruiting
✨Show Your Leadership Skills
Make sure to highlight your leadership experience during the interview. Share specific examples of how you've successfully managed a team, allocated tasks, and driven performance in previous roles. This will demonstrate that you have what it takes to lead seasonal workers effectively.
✨Communicate Clearly
Since excellent communication is key for this role, practice articulating your thoughts clearly and concisely. Prepare to discuss how you've handled customer service situations in the past, as well as how you plan to support your team during busy exam periods.
✨Stay Calm Under Pressure
The ability to remain calm and focused under strict deadlines is crucial. Think of scenarios where you've had to manage stress and maintain productivity. Sharing these experiences will show that you're ready to handle the pressures of the exam period.
✨Demonstrate Organisational Skills
Prepare to discuss your planning and organisational skills. You might want to bring examples of how you've successfully managed multiple tasks or projects simultaneously. This will reassure the interviewers that you can keep everything on track during the busy exam season.
