Standardisation Administrator in Manchester

At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over 10 million exam papers each year and it’s our people who make this happen.

This role is available because our permanent administrator has been promoted to Coordinator - a great example of how we invest in career development. This could be your next job, and the one after that too.

There are loads of company benefits including a 35 hour working week, 25 days annual leave with additional office closure in December and bank holidays on top, the opportunity to join lots of network groups (LGBTQ+, neurodiversity, disAbility, empowering women, wellbeing, ethnic minority and more), an extensive online learning platform, days for volunteering, a fantastic pension (up to 11.5% employer contributions) and more.

This isn’t your average admin job. You’ll be at the heart of the Standardisation process—the engine that ensures fairness, consistency, and quality in marking and moderation. You’ll support teachers and examiners, coordinate events, manage data and documents, and help deliver a seamless experience for our associates and stakeholders.

You’ll:

• Facilitate standardisation events
• Deliver world-class service to examiners and internal teams
• Manage data, documents, and systems with precision
• Support continuous improvement

You’re not just organised—you’re proactive. You know how to juggle multiple priorities, communicate clearly, and spot opportunities to improve how things are done. You’re confident using systems, calm under pressure, and always ready to go the extra mile to support your team and our customers.

What you bring:

• Strong admin and coordination skills
• Excellent attention to detail and time management
• Confidence using Microsoft Office and CRM systems
• A collaborative mindset and a passion for service

If you’re ready to be part of a team that keeps the wheels turning—and you want your work to have real meaning— we want to hear from you. Apply now and help us deliver fairness, quality, and confidence in every result.

Upload your most recent CV with a cover letter to explain how your skills and experience match the job description. The closing date for applications is 23:59 on Thursday 29th January 2026. Interviews will be held in our Manchester Office in the week beginning 2nd February 2026.

AQA is an equal opportunities employer and welcomes applications from all sections of the community regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique.

Purpose: The Standardisation Administrator role is responsible for the delivery of tasks which support standardisation activities for associates and teachers. Our Administrators are key to providing support and driving quality and efficiency throughout the delivery of Standardisation, which is the process that ensures quality and consistency of Marking and Moderation.

Standardisation enables accurate and effective Marking, Moderation, and Post-results Reviews and is key in maintaining the parity and confidence in Learners’ results and ensuring we maintain the expectations of teachers and students.

As a team, Standardisation owns the relationship with associates at a key time for building trust; we engage positively with associates and demonstrate the values that underpin the trust that our customers place in AQA. Standardisation Administrators work flexibly and responsibly dealing with stakeholders both face to face and via telephone to ensure that agreed actions and key processes are completed compliantly within given timeframes according to the Team’s Departmental Plan.

Our Administrators approach their duties with a high degree of professionalism so that customers and associates have a great experience of AQA at every opportunity. Standardisation Administrators add value by keeping waste to a minimum and look for opportunities to continuously improve our business operations.

They collaborate to drive personal performance, deliver training to share their knowledge and demonstrate AQA values.

Activities: Delivering customer service in line with our world class service ambition, providing support in-person, via CRM and on the phone. Facilitate both remote and in-person standardisation events designed to guide examiners and moderators on the use of assessment material to determine an appropriate mark. To qualify the marker’s performance ensuring that marks are always awarded on the same basis as intended.

Producing and collating material to support the training and standardisation of examiners and moderators. Support the delivery of new processes, in response to reform and technological changes. Self-motivate and manage tasks, ensuring timely and efficient completion of work. Supporting and engaging with the culture of continuous improvement across the team and applying it to your work; to drive quality, customer experience and satisfaction levels; removing waste to achieve cost efficiencies.

Use relevant systems, reports and trackers to plan and record delivery and to meet delivery targets and goals. Responsible for identifying and escalating risks and issues in good time. Delivering process specific training to seasonal staff, enabling them to effectively support events and handle associate enquiries.

Manage queries which require specialist knowledge for relevant departments to ensure that queries are resolved promptly to a high standard. Build strong relationships with our external suppliers, internal teams, and our associates to deliver a best-in-class service that meets our customers’ needs. Represent the Standardisation team by actively engaging in stakeholder meetings.

Ensure AQA is safe and legally compliant by applying AQA’s policies and other legislative requirements including but not limited to HSE, Equal Opportunities and ISMS.

To be successful in this role, you will need to know: How to exemplify the behaviours, values and leadership habits we wish AQA to be famous for, and to inspire seasonal staff and team members through consistently demonstrating these behaviours internally and externally. Good understanding of Microsoft Office programmes including word, excel, and dynamics CRM. Familiarity with database systems beneficial.