AQA is recruiting a Senior Manager Customer Success in Manchester to lead a large, client‑facing operation and shape the future of educational support across schools, colleges and learners. You will line manage around 50 permanent colleagues plus seasonal peers during peak periods, reporting to the Head of Customer Success.
This role demands authentic leadership, strategic thinking and a calm, decisive style to drive service excellence, develop leaders and balance customer, colleague and
#J-18808-Ljbffr
Senior Manager, Customer Success — Hybrid Leadership in Manchester employer: AQA Recruiting
AQA is an exceptional employer that prioritises the growth and wellbeing of its employees while making a significant impact on education in the UK. With a strong commitment to diversity and inclusion, AQA offers extensive learning opportunities, a supportive work culture, and a comprehensive benefits package, including generous annual leave and healthcare support. Located in Milton Keynes, this role as Operations Shift Team Leader not only allows you to lead and develop teams but also provides the chance to influence operational performance during peak periods, ensuring that millions of learners receive their qualifications on time.
