Past Results Administrator in Manchester

At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over 10 million exam papers each year and it’s our people who make this happen.

Contract type: Fixed Term Contract (ASAP start – 30 October 2026)

Location: AQA Manchester

Salary: £24,000 to £26,000

Working Arrangements: Hybrid (minimum 2 days per week in the office)

As our Past Results Administrator you’ll play a vital role in helping people access the qualifications they need to move forward with their lives. You’ll be part of a customer-focused team that makes a real difference by delivering accurate, timely and trusted results services. This role supports the delivery of AQA’s customer-facing Past Results services, ensuring learners, centres and stakeholders receive the right information at the right time. You’ll help protect the integrity of results data while ensuring requests are completed accurately, compliantly and within Ofqual-regulated service level agreements. Your work directly supports individuals in progressing to their next steps in life whether that be in education, employment or beyond.

In this role, you’ll be responsible for:

• Delivering high-quality customer service by accurately processing Past Results–related requests across multiple services, including Past Results, Verifications, Personal Identity Services and Subject Access Requests
• Managing requests efficiently and compliantly, meeting regulated service level agreements while maintaining excellent data accuracy
• Working collaboratively with internal teams such as Customer Services, Print and Logistics, GDPR and Exams Integrity to deliver consistent, customer-focused outcomes

You’ll thrive in this role if you:

• Have experience working in an office environment
• Can complete administrative tasks accurately and efficiently
• Have strong attention to detail and confidence reviewing and checking documentation at pace
• Communicate clearly and professionally with customers and colleagues, both written and verbal
• Are comfortable managing multiple priorities and adapting to changing business or regulatory requirements
• Have experience using Microsoft Office applications, with confidence using systems such as Outlook, Word and Excel, and an openness to learning new systems such as CRM databases

This is an opportunity to do meaningful work while developing your skills as part of a supportive team. In return, you’ll benefit from:

• A role that directly supports learners and centres during critical stages of their journey
• Opportunities to contribute to continuous improvement and service efficiency
• A collaborative team culture that values professionalism, flexibility and personal responsibility
• Hybrid working with clear expectations and support during peak periods
• Exposure to a wide customer delivery environment within AQA

At AQA, we are committed to fostering a workplace that celebrates diversity and promotes equity and inclusion. We believe that a diverse team brings richer perspectives and drives better outcomes. Our ED&I strategy ensures that everyone—regardless of religion, ethnicity, gender identity or expression, age, disability, sexual orientation, or background—is valued, respected, and empowered to thrive. We actively promote inclusive language, avoid stereotypes, and strive for representation across all dimensions of diversity. We welcome applications from individuals of all backgrounds and lived experiences.

To apply, please submit your CV and a cover letter outlining your suitability for the role by 23.59 on Sunday 26 April. Interviews will take place in our Manchester office from Friday 01 to Thursday 07 May.