AQA is seeking a Customer Journey Manager to design, build and optimise CRM-driven journeys across Marketing, Product, Sales and Service. You will lead hands-on creation of automated journeys, ensuring personalised experiences that improve onboarding, engagement and retention for schools and learners.
Working in a hybrid model, you’ll collaborate across teams, analyse data, and report on journey performance. This role combines technology, design and process thinking to deliver measurable impact.
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Hybrid CRM Journey Lead — Shape Learner Experiences in Manchester employer: AQA Recruiting
AQA is an exceptional employer that prioritises the growth and wellbeing of its employees while making a significant impact on education in the UK. With a strong commitment to diversity and inclusion, AQA offers extensive learning opportunities, a supportive work culture, and a comprehensive benefits package, including generous annual leave and healthcare support. Located in Milton Keynes, this role as Operations Shift Team Leader not only allows you to lead and develop teams but also provides the chance to influence operational performance during peak periods, ensuring that millions of learners receive their qualifications on time.
