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- Tasks: Support students during exams by managing special considerations and access arrangements.
- Company: Join AQA, the UK's largest academic qualifications provider, dedicated to advancing education.
- Benefits: Earn £14.85 per hour with flexible working options and professional development opportunities.
- Why this job: Make a real difference in students' lives during their exam journeys.
- Qualifications: Empathy, strong organisation skills, and the ability to handle pressure are essential.
- Other info: Work in a supportive team environment with excellent career growth potential.
The predicted salary is between 30888 - 40888 £ per year.
At AQA, we are committed to advancing education and our people. As the largest provider of academic qualifications in the UK, we mark over 10 million exam papers each year, and it is our people who make this happen.
At AQA, we believe that all students should have a chance to meet their potential in exams. We try to support in overcoming disadvantages, even if the unforeseen should happen, which is why we have a team dedicated to finding solutions for students who cannot sit an exam in a conventional way.
We are looking for an empathetic and efficient administrator to join us during an influx in workload, who can support in enabling examination access arrangements for candidates or the process of special consideration. You will be responsible for supporting disadvantaged students during their GCSE or A-level exams by liaising with schools, students, and parents by phone and email about these issues.
Some circumstances can be distressing for those affected, so it is really important that you can maintain a professional and compassionate approach. You will need to have the resilience to be comfortable dealing with potentially upsetting circumstances. Occasionally, there will also be times where you will need to manage expectations about what can be done to support students, which can be equally difficult and needs to be handled carefully.
As well as empathy and strong interpersonal skills, we will be looking for someone who:
- can confidently make decisions
- is well-organised and able to manage competing priorities
- works well under pressure and consistently meets deadlines
- has a methodical approach to problems to find effective solutions
You would be working with an established, supportive team who will provide resources and training on AQA processes. While we ask you to bring strong administrative and organisation skills with you.
This is a really rewarding role with the opportunity to support individuals through challenging times in their lives and to really make a difference in easing the worry around the exam period.
Contract details:
- Hourly rate: £14.85
- Dates: 18/05/2026 to 28/08/2026
- Hours: 35 hours a week
- Working pattern: Monday to Friday
- Location: A mix of home working with approximately 2 days in the office per week, based on the University of Surrey (Guildford) campus; our 'smart working' approach allows for greater flexibility depending on both the team's workload and personal commitments.
AQA is an equal opportunities employer and welcomes applications from all sections of the community regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique.
Reasonable Adjustments
If you have any requirements for reasonable adjustments in relation to the application, interview, or the prospective job, please contact Faye Harrison (she/her) at fharrison@aqa.org.uk or on 07813 724161. We are asking for this information to make the process as equitable as possible for each candidate.
Smart Working
We are operating a smart working model. This allows for our colleagues to work from two days a week in one of our offices across England.
Equality, diversity and inclusion
AQA is an equal opportunity employer committed to fostering an inclusive and diverse workplace where everyone - regardless of religion, ethnicity, gender identity or expression, age, disability, sexual orientation, or background - is valued, respected, and supported to thrive.
Conflict of Interest
Please note that due to the confidential nature of our work, we are unable to employ people for our temporary roles who are currently a candidate for Key Stage 4 and 5 public examinations.
Safeguarding
AQA is committed to the safeguarding of children and adults at risk. We are dedicated to reducing the risk of employing or contracting any person intent on abusing their position of trust, along with identifying and responding to any incident of alleged abuse from its employees or associates fairly and swiftly.
For more information on safeguarding at AQA please visit the AQA website.
Contact
Temporary roles: temprecruit@aqa.org.uk Permanent and Fixed Term roles: opportunities@aqa.org.uk
Temporary Special Considerations Administrator in Guildford employer: AQA Recruiting
Contact Detail:
AQA Recruiting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temporary Special Considerations Administrator in Guildford
✨Tip Number 1
Get to know the company! Research AQA and understand their mission to support students. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! Since you'll be liaising with students, parents, and schools, being clear and compassionate is key. Try role-playing scenarios with friends to build your confidence.
✨Tip Number 3
Be ready to showcase your organisational skills! Think of examples from your past where you've managed competing priorities or worked under pressure. This will demonstrate your ability to thrive in a busy environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're proactive and serious about joining the AQA team. Don’t miss out on this opportunity!
We think you need these skills to ace Temporary Special Considerations Administrator in Guildford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Temporary Special Considerations Administrator. Use keywords from the job description to show that you understand what we're looking for.
Show Your Empathy: Since this role involves supporting students in distressing situations, it's crucial to convey your empathetic nature. Share examples in your application that demonstrate your ability to handle sensitive situations with care and professionalism.
Be Organised: We love a well-structured application! Make sure your CV and cover letter are clear and concise. Highlight your organisational skills and ability to manage competing priorities, as these are key for this role.
Apply Through Our Website: Don't forget to apply through our website! It's the best way to ensure your application gets seen by the right people. Plus, it’s super easy to set up your Workday Applicant Account and submit your details.
How to prepare for a job interview at AQA Recruiting
✨Understand the Role
Before your interview, make sure you thoroughly understand the responsibilities of a Temporary Special Considerations Administrator. Familiarise yourself with how AQA supports students facing challenges during exams and think about how your skills can contribute to this mission.
✨Show Empathy and Resilience
Given the nature of the role, it's crucial to demonstrate your empathetic approach. Prepare examples from your past experiences where you've successfully supported individuals in distressing situations, showcasing your ability to remain calm and professional under pressure.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your decision-making and problem-solving skills. Think of specific instances where you had to manage competing priorities or handle difficult conversations, and be ready to discuss how you navigated those situations effectively.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask thoughtful questions about the team dynamics, training processes, and how AQA measures success in this role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.