Subject Support Manager - Business, Economics and Accounting in Guildford

Job title

Subject Support Manager – Business, Economics and Accounting

Location and salary

Milton Keynes, London, Guildford: £44,700 - £50,900

Manchester: £43,000- £48,900

Working arrangements

Hybrid: one day in the office per week plus extensive national travel including overnight stays

About the role

Use your expertise in Business and Economics to help shape how teachers understand and deliver the subject with confidence and clarity, providing the guidance, resources and subject insight they need to support effective teaching and learning. This is your opportunity to support over 64000 learners taking our Business and Economics qualifications, by working closely with our large teaching community to support effective specification delivery, deepen engagement with AQA and help retain and grow our market presence. You will leverage your teaching experience to support our Accounting teaching community. Experience in Accounting would be beneficial but is not essential. We’ll provide comprehensive upskilling in the subject.

Purpose

Working in a wider Subject Support team of 60 subject experts, you’ll support teachers in delivering qualifications across Business, Economics and Accounting. Drawing on your assessment and curriculum knowledge, you’ll help shape how our qualifications are delivered in classrooms, including our brand new A level Business specification being taught for the first time over the coming year.

What's in it for you

The chance to make a meaningful impact on education while growing your career. A real sense of purpose where your work will influence national education. Opportunities for growth and professional development. Being a part of AQA’s inclusive and values-led culture.

Benefits and perks

• up to 11.5 percent pension contribution
• BUPA healthcare support
• wellbeing programmes
• volunteering opportunities
• 25 days annual leave plus bank holidays, increasing with service, along with discretionary Christmas closure days.

In this role, you'll be responsible for:

• Representing AQA and delivering key subject messages to external audiences.
• Supporting schools, centres, and teachers with subject-related queries, and with planning and delivering our Business, Economics and Accounting specifications.
• Engaging with teachers both face-to-face and online to support continuous improvement and subject confidence.
• Building strong relationships with subject stakeholders and using insights to shape future developments.
• Gathering and analysing data and customer feedback using relevant tools to inform decisions and improve delivery.
• Collaborating with internal teams such as Product Management, Marketing, Sales, and Events to ensure alignment and smooth delivery.

You’ll thrive in this role if you have:

• A clear and confident understanding of GCSE and A level Business and/or GCSE and A level Economics, their specifications and current pedagogy.
• An understanding of A level Accounting, although this is desirable rather than essential.
• An understanding of GCSE and/or A‑level assessment and awareness of the wider education landscape.
• Current or former teaching experience and ability to demonstrate credibility with teachers.
• Experience that shows you’ve already extended your influence beyond your own classroom for example through subject networks, CPD delivery, EdTech projects or other outward facing responsibilities.
• The ability to use data effectively to inform delivery and understand customer impact.
• Clear and empathetic communication skills, including presenting to teachers and stakeholders, and responding to questions or challenges.
• The ability to explain AQA’s offer in a clear and accessible way.
• Flexibility to travel extensively, including regular overnight stays.

Diversity and inclusion statement

At AQA, we're committed to creating a workplace where everyone feels they belong and can do their best work. We value the different perspectives, experiences and backgrounds our people bring, knowing they strengthen our culture, decision-making and impact. We foster an inclusive environment where everyone is treated with respect, has access to opportunities to grow and contribute, and feels able to be themselves. We welcome applications from people of all backgrounds and lived experiences.

Reasonable Adjustments

If you require any reasonable adjustments during the recruitment process or in the role, please contact the recruiter named in the vacancy advert or your interview correspondence. They will work with you to ensure the appropriate support is in place and that the process is as accessible and equitable as possible. If you're unsure who your recruiter is, or can't reach them, contact Faye Harrison (she/her) at fharrison@aqa.org.uk or 07813 724161, and she'll direct you to the right person. Please note that Faye cannot assist with temporary vacancy enquiries or non-recruitment matters. For temporary vacancies, contact temprecruit@aqa.org.uk.

Smart Working

We’re operating a smart working model. This allows for our colleagues to work from two days a week in one of our offices across England.

Contact

Contact Temporary roles: temprecruit@aqa.org.uk Permanent and Fixed Term roles: opportunities@aqa.org.uk Privacy Policy

Full Job Description Summary

The key purpose of your role is to support customers, improve customer satisfaction and experience to achieve Customer and Product and organisational objectives. Your role will contribute to and support the planning and delivery of all activities for your subject(s). The focus will be supporting customers and selling our qualifications through subject expertise, to retain and grow our market share. You will also be responsible for using your subject expertise to provide internal consultancy plus building and maintaining relationships with external stakeholders where needed. The role will require extensive national travel to represent AQA, deliver to customers and collaborate with internal and external stakeholders.

Landscape:

• To understand the educational landscape particularly within your subject area.
• To understand and engage with the strategic priorities of AQA and its evolving structure.

Activities:

• Achieve challenging goals and milestones for delivery of your subject(s).
• Contribute to planning, monitoring, and delivering Customer and Product priorities for your subject(s)
• Eg) contribute to the creation, monitoring and delivery of subject focused annual plans
• Use relevant systems, reports and dashboards to support and record delivery for your subject to meet delivery targets.
• Lead and support projects or workstreams within Customer and Product which are of a commensurate level to your role, maximising development opportunities.
• Engage with key stakeholders to support planning and delivery of priorities e.g., Product Management, Marketing, Sales, Customer Training and Events.
• Contribute to effective identification and management of risks and dependencies.
• Ensure your work supports continuous improvement in process and delivery, to improve customer experience and satisfaction.
• Collaborate with other teams to help reduce failure demand from customers e.g improved first contact resolution of customer enquiries.
• Promote customer centricity, be an advocate for the customer across the business and provide subject based customer insight.
• Be a brand advocate for AQA with customers and associates.
• Represent the team, subject, and Customer & Product as part of wider organisational projects and priorities.
• Contribute to business wide processes where needed to support customer facing activity eg) incident management and awarding.
• Responsible for the engagement and management of associates to support delivery to customers within your subject(s) in line with the AQA associate strategy.
• Engage with and influence subject level stakeholders such as subject associations and learned societies to build advocacy and support and to provide both stakeholder and customer insight to inform current and future developments eg, At times of reform Present at stakeholder events in collaboration with the Product Management team, in line with the product growth strategy, in order to influence stakeholder views and decisions to ensure AQA is seen as the board of choice for the subject.

Diversity and inclusion

AQA is committed to creating a workplace where everyone feels they belong and can do their best work. We value the different perspectives, experiences and backgrounds our people bring, knowing they strengthen our culture, decision-making and impact. We welcome applications from people of all backgrounds and lived experiences.