At a Glance
- Tasks: Lead a dynamic team to create impactful customer content and drive innovation.
- Company: Join AQA, a leader in education, committed to diversity and inclusion.
- Benefits: Competitive salary, flexible hybrid work, and opportunities for leadership growth.
- Other info: Collaborative environment that values creativity and promotes work-life balance.
- Why this job: Make a real difference for teachers and learners while shaping content delivery.
- Qualifications: Experience in team management and content strategy with strong communication skills.
Contract: Permanent
Location: Guildford and Manchester
Salary: Manchester £42,700 to £49,000; Guildford £44,500 to £51,000
Working arrangements: Hybrid – 2 days a week in office
About the Role
As our Customer Content Lead, you’ll play a key role in delivering Marketing and Brand’s customer content strategy. You’ll lead a team of eight, supporting the planning, production, and delivery of high‑quality, customer‑focused content. You will act as deputy to the Customer Content Manager, driving consistency, quality and impact across all customer‑facing content.
Responsibilities
- Lead, develop and inspire a high‑performing team.
- Oversee end‑to‑end content delivery, ensuring quality, pace and alignment to standards.
- Work cross‑directorate to improve collaboration, prioritisation and delivery.
- Drive consistency through clear processes and effective capacity planning.
- Use insight and data to improve content performance and customer experience.
- Champion innovation to enhance delivery and impact.
Essential Criteria
- Demonstrable experience as a people manager, including capacity planning, target setting, performance management, coaching and development of teams (including remote or hybrid working).
- Proven ability to prioritise and manage multiple workstreams, delivering to time and budget while making sound, evidence‑based judgements.
- Experience developing, embedding and improving processes, policies and ways of working to drive quality, consistency and efficiency.
- Excellent stakeholder management, collaborative and influencing skills, with the ability to build strong relationships and manage challenge or conflict constructively.
- High levels of written, verbal and interpersonal communication, with strong attention to detail and quality standards.
- A creative, pragmatic, and innovative mindset, confident in challenging established approaches and championing improved ways of working.
- Lead and support the team on copyright compliance, proactively resolving issues or blockers by working collaboratively with colleagues to enable timely delivery of customer content.
- Working knowledge of, or experience supporting teams that use, creative tools such as PowerPoint, Canva, Heyzine, Flipsnack, InDesign and Premiere Pro.
- Experience using data and insight to inform decision‑making and measure effectiveness and support continuous improvement.
- A good understanding of the education or assessment landscape, or experience working in a similarly complex environment, with an appreciation of the governance expectations that shape customer‑facing content.
- Demonstrated success in driving innovation and digital progression within content creation or delivery.
Desirable Criteria
- Experience leading a content team, training or events function within a complex organisation.
- Experience leading teams delivering video content across platforms such as YouTube and other digital channels, optimised for audience engagement and impact.
- Ability to embed content strategy, standards and best practice to drive consistency, quality and impact at scale.
- Strong commercial and analytical capability, using insight and performance data to inform decisions and prioritisation.
Benefits
- Make a real impact for teachers and learners.
- Grow your leadership in a visible, influential role.
- Shape how content is delivered across AQA.
- Work in a collaborative, ideas‑driven environment.
- Enjoy flexibility and a healthy work‑life balance.
Equality, Diversity and Inclusion Statement
At AQA, we are committed to fostering a workplace that celebrates diversity and promotes equity and inclusion. We believe that a diverse team brings richer perspectives and drives better outcomes. Our ED&I strategy ensures that everyone—regardless of religion, ethnicity, gender identity or expression, age, disability, sexual orientation, or background—is valued, respected, and empowered to thrive. We actively promote inclusive language, avoid stereotypes, and strive for representation across all dimensions of diversity. We welcome applications from individuals of all backgrounds and lived experiences.
Customer Content Lead in Guildford employer: AQA Recruiting
AQA is an exceptional employer, offering a dynamic and collaborative work environment where you can make a meaningful impact on education. With a strong focus on employee growth, you will have the opportunity to lead a talented team while enjoying a healthy work-life balance through flexible hybrid working arrangements. Our commitment to equality, diversity, and inclusion ensures that every voice is heard and valued, making AQA a truly rewarding place to develop your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Content Lead in Guildford
✨Show Your Creative Side
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We think you need these skills to ace Customer Content Lead in Guildford
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit AQA Recruiting. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
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Demonstrate Your Understanding of AQA Recruiting:Show us that you’ve done your homework! In your application, briefly mention what you admire about AQA Recruiting’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at AQA Recruiting
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At AQA Recruiting, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
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As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
