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- Tasks: Join our team to coordinate inspections and support schools with queries.
- Company: AQA is the UK's largest provider of academic qualifications, dedicated to advancing education.
- Benefits: Enjoy hybrid working, 25 days leave, a great pension, and various employee network groups.
- Why this job: Make a real impact in education while working in a supportive and inclusive environment.
- Qualifications: Organisational skills, confidence in communication, and experience managing multiple tasks are essential.
- Other info: Applications close on July 20; interviews will be held in Guildford the following week.
The predicted salary is between 20400 - 21840 ÂŁ per year.
At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over 10 million exam papers each year and it’s our people who make this happen.
This is the engine room of the JCQ Centre Inspection Service. If you like your administration with a side of purpose, people, and precision – keep reading.
There are loads of company benefits, including:
- A fantastic pension (up to 11.5% employer contributions)
- A 35 hour working week
- 25 days annual leave with additional office closure in December and bank holidays on top
- The opportunity to join lots of network groups (LGTBQ+, neurodiversity, disAbility, empowering women, wellbeing, ethnic minority and more)
- An extensive online learning platform
- Days for volunteering
- Free parking and good transport links
AQA is an equal opportunity employer committed to fostering an inclusive and diverse workplace where everyone—regardless of religion, ethnicity, gender identity or expression, age, disability, sexual orientation, or background—is valued, respected, and supported to thrive.
You’ll be the go-to person for:
- Keeping inspectors on track and on time (scheduling, coordinating, and generally being the calm in the storm).
- Handling queries from schools, inspectors, and colleagues via phone and email.
- Making sure reports, documents, and data are accurate, where they need to be, when they need to be there.
- Being part of a team with admin that actually matters – not just busywork.
You’ll thrive here if:
- You’ve got a knack for organising.
- You’re confident on the phone and can write a clear, professional email without breaking a sweat.
- You’ve got experience juggling multiple tasks and still hitting deadlines.
- You’re not afraid to take initiative, but you also know when to ask for help.
- You’re the kind of person who really enjoys being part of a team, identifying issues and working out solutions together, taking the whole system into account rather than creating a “quick fix”.
Bonus points if you’ve worked with electronic systems, handled tricky queries, or supported a team that deals with external stakeholders.
So, don’t wait. Apply now and bring your admin A-game to a team that genuinely makes a difference. Upload your most recent CV with a cover letter showing how your skills and experience match what we need.
Applications will close on Sunday 20 July with in person interviews in the Guildford office in the week beginning 28 July.
Accountable for the day to day administration of the Joint Council for Qualifications (JCQ) Centre Inspection Service (CIS). The JCQ CIS work is undertaken by AQA on behalf of the JCQ Awarding Bodies as a contract which runs until August 2020.
Key Relationships and Performance:
- Team members, malpractice investigators and case analysts, other departments within AQA.
- Heads of centre, Chairs of Governors, Exams Officers, other awarding bodies’ malpractice teams, JCQ secretariat.
Key Performance Indicators: As determined in consultation with line manager.
Knowledge:
- Knowledge of a range of manual and electronic administrative systems.
- Understanding of office procedures and practices.
- Good literacy and numeracy.
Skills:
- Good keyboarding skills and IT competence.
- Good verbal communication skills, including a confident telephone manner.
- Ability to express clearly in writing.
- Build and maintain positive working relationships with a range of individuals and external stakeholders.
- Handle complaints in a professional and tactful manner.
- Prioritises a range of work with minimum supervision.
- Works independently and takes initiative.
- Attention to detail and accuracy.
Behaviours:
- Treating everyone well and with empathy.
- Working together.
- Openness and honesty.
- Continuous learning and improvement.
- Acting in best interests of AQA.
- Optimism and determination.
- Valuing Everyone’s Expertise.
Experience:
- Experience of managing and retrieving data on electronic systems.
- Experience of giving support and advice on the telephone.
- Dealing with complex and challenging queries.
AQA is an independent charity that sets and marks over half of all GCSEs and A-levels in the UK every year. Our purpose is to advance education by helping students and teachers to realise their potential.
If you have any requirements for reasonable adjustments in relation to the application, interview or the prospective job, please contact Faye Harrison at fharrison@aqa.org.uk or on 07813 724161.
We’re operating a smart working model. This allows for our colleagues to work from two days a week in one of our offices across England.
AQA is committed to the safeguarding of children and adults at risk. We’re dedicated to reducing the risk of employing or contracting any person intent on abusing their position of trust.
Administrator - Centre Inspection Services Team employer: AQA Recruiting
Contact Detail:
AQA Recruiting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator - Centre Inspection Services Team
✨Tip Number 1
Familiarise yourself with the Joint Council for Qualifications (JCQ) and its Centre Inspection Services. Understanding their role and how they operate will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Showcase your organisational skills by preparing examples of how you've successfully managed multiple tasks or projects in the past. This will highlight your ability to thrive in a busy environment like the one at AQA.
✨Tip Number 3
Practice your communication skills, especially over the phone and in writing. Being able to convey information clearly and professionally is crucial for this role, so consider role-playing common scenarios you might encounter.
✨Tip Number 4
Research AQA's values and culture, particularly their commitment to diversity and inclusion. Be prepared to discuss how you can contribute to a positive team environment that aligns with these values.
We think you need these skills to ace Administrator - Centre Inspection Services Team
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of the Administrator role. Focus on your organisational abilities, communication skills, and any experience with electronic systems.
Craft a Compelling Cover Letter: In your cover letter, clearly explain how your background and skills make you a great fit for the Centre Inspection Services Team. Use specific examples to demonstrate your ability to handle multiple tasks and work collaboratively.
Showcase Your Communication Skills: Since the role involves handling queries from various stakeholders, emphasise your verbal and written communication skills. Provide examples of how you've successfully managed similar situations in the past.
Highlight Your Initiative: Mention instances where you've taken the initiative to solve problems or improve processes. This will show that you're proactive and can contribute positively to the team dynamic.
How to prepare for a job interview at AQA Recruiting
✨Show Your Organisational Skills
As an Administrator in the Centre Inspection Services Team, you'll need to demonstrate your knack for organisation. Be prepared to discuss specific examples of how you've successfully managed multiple tasks and deadlines in previous roles.
✨Communicate Clearly and Confidently
Since the role involves handling queries from various stakeholders, practice articulating your thoughts clearly. During the interview, showcase your ability to communicate professionally over the phone and in writing, as this will be crucial in your day-to-day responsibilities.
✨Emphasise Team Collaboration
AQA values teamwork, so highlight your experiences working collaboratively. Share instances where you identified issues and worked with others to find solutions, demonstrating your ability to contribute positively to a team environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding tricky queries or challenging situations. Think of examples where you've had to take initiative or handle complaints tactfully, as these will illustrate your capability to manage complex scenarios effectively.
