Customer Content Lead in Guildford

At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over 10 million exam papers each year and it’s our people who make this happen.

Contract type: Permanent

Location: Guildford and Manchester

Salary: Manchester - £42,700 to £49,000 and Guildford - £44,500 to £51,000

Working arrangements: Hybrid working – 2 days a week in office

Can you see yourself leading and developing a high-performing team who deliver content that makes a real difference for teachers and learners? As our Customer Content Lead, you’ll play a key role in delivering Marketing and Brand’s customer content strategy. You’ll lead a team of eight and support how high-quality, customer-focused content is planned, produced and delivered.

You will act as deputy to the Customer Content Manager and be instrumental in driving consistency, quality and impact across all customer-facing content. Overseeing the production of a range of content items from training and events to video and revenue enablement, you will ensure our content is clear, accessible and designed around real customer needs – helping teachers feel confident and enabling better outcomes for students.

What you’ll do:

• Lead, develop and inspire a high-performing team
• Oversee end-to-end content delivery, ensuring quality, pace and alignment to standards
• Work cross-directorate to improve collaboration, prioritisation and delivery
• Drive consistency through clear processes and effective capacity planning
• Use insight and data to improve content performance and customer experience
• Champion innovation to enhance delivery and impact

You’ll thrive in this role if you have:

• Experience leading and developing teams
• Strong prioritisation and decision-making skills
• A track record of improving processes and ways of working
• Excellent stakeholder management and influencing skills
• High attention to quality and continuous improvement
• A forward-thinking, innovation-focused mindset

Why join us:

• Make a real impact for teachers and learners
• Grow your leadership in a visible, influential role
• Shape how content is delivered across AQA
• Work in a collaborative, ideas-driven environment
• Enjoy flexibility and a healthy work-life balance

Diversity and Inclusion Statement:

At AQA, we are committed to fostering a workplace that celebrates diversity and promotes equity and inclusion. We believe that a diverse team brings richer perspectives and drives better outcomes. Our ED&I strategy ensures that everyone—regardless of religion, ethnicity, gender identity or expression, age, disability, sexual orientation, or background—is valued, respected, and empowered to thrive. We actively promote inclusive language, avoid stereotypes, and strive for representation across all dimensions of diversity. We welcome applications from individuals of all backgrounds and lived experiences.

Application process:

To apply, please submit your CV and a cover letter outlining your suitability for the role by 23.59 on Sunday 21 June. First stage interviews will take place remotely on 30 June and 01 July, second stage interviews will take place in our Manchester and Guildford offices on 07 and 08 July.

Essential Criteria:

• Demonstrable experience as a people manager, including capacity planning, target setting, performance management, coaching and development of teams (including remote or hybrid working).
• Proven ability to prioritise and manage multiple workstreams, delivering to time and budget while making sound, evidence-based judgements.
• Experience developing, embedding and improving processes, policies and ways of working to drive quality, consistency and efficiency.
• Excellent stakeholder management, collaborative and influencing skills, with the ability to build strong relationships and manage challenge or conflict constructively.
• High levels of written, verbal and interpersonal communication, with strong attention to detail and quality standards.
• A creative, pragmatic and innovative mindset, confident in challenging established approaches and championing improved ways of working.
• Working knowledge of, or experience supporting teams that use, creative tools such as PowerPoint, Canva, Heyzine, Flipsnack, InDesign and Premiere Pro.
• Experience using data and insight to inform decision-making, measure effectiveness and support continuous improvement.
• A good understanding of the education or assessment landscape, or experience working in a similarly complex environment, with an appreciation of the governance expectations that shape customer-facing content.
• Demonstrated success in driving innovation and digital progression within content creation or delivery.

Desirable Criteria:

• Experience leading a content team, training or events function within a complex organisation.
• Experience leading teams delivering video content across platforms such as YouTube and other digital channels, optimised for audience engagement and impact.
• Ability to embed content strategy, standards and best practice to drive consistency, quality and impact at scale.
• Strong commercial and analytical capability, using insight and performance data to inform decisions and prioritisation.