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- Tasks: Monitor customer interactions and optimize resources in real-time.
- Company: AQA is dedicated to ensuring every learner receives the support they need.
- Benefits: Enjoy a hybrid remote work setup with competitive pay.
- Why this job: Join a fast-paced environment where your decisions make an immediate impact.
- Qualifications: Ideal for those who thrive in dynamic settings and love problem-solving.
- Other info: This is a 6-month fixed-term contract based in Manchester.
The predicted salary is between 30070 - 32080 £ per year.
Workforce Analyst 6 months Fixed Term Contract Manchester: £30,070 – £32,080 Hybrid Remote Can you spot trends in live data and make decisions that make an immediate impact? Think you have what it takes to optimise customer service operations in real-time? Imagine ensuring every customer receives the support they need, exactly when they need it. At AQA, our mission is clear: never let a learner down. As a Workforce Analyst (which internally is known as a Real Time Analyst ), you\’ll be at the heart of that mission, ensuring seamless customer service by monitoring and adjusting operations in real time. If you thrive in fast-paced environments and enjoy solving problems as they arise, this role is made for you. What will I be doing? Monitor customer interactions: Track real-time customer contact volumes, adviser availability and queue times to ensure service level agreements (SLAs) are met. Optimise resources: Make quick staffing adjustments to meet demand and improve service levels. Collaborate effectively: Communicate with managers and teams to relay actionable insights. Analyse and report: Spot trends, address risks and document decisions to improve future operations. What\’s in it for…
Workforce Analyst employer: AQA Careers
Contact Detail:
AQA Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workforce Analyst
✨Tip Number 1
Familiarize yourself with real-time data analysis tools and software commonly used in workforce management. Being able to demonstrate your proficiency in these tools during the interview can set you apart from other candidates.
✨Tip Number 2
Prepare examples of how you've successfully optimized resources or improved service levels in previous roles. Having specific instances ready to discuss will showcase your problem-solving skills and ability to make impactful decisions.
✨Tip Number 3
Understand the key performance indicators (KPIs) relevant to customer service operations. Being knowledgeable about SLAs and how they affect customer satisfaction will help you engage in meaningful conversations during the interview.
✨Tip Number 4
Showcase your communication skills by preparing to discuss how you've collaborated with teams in the past. Highlighting your ability to relay actionable insights effectively will demonstrate that you're a team player who can thrive in a fast-paced environment.
We think you need these skills to ace Workforce Analyst
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Workforce Analyst. Highlight your ability to monitor real-time data, optimize resources, and collaborate effectively in your application.
Tailor Your CV: Customize your CV to reflect relevant experience in data analysis, customer service operations, and any previous roles that required quick decision-making. Use specific examples to demonstrate your skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for optimizing customer service operations. Mention how your skills align with AQA's mission and provide examples of how you've successfully managed similar tasks in the past.
Highlight Analytical Skills: Emphasize your analytical skills in both your CV and cover letter. Provide examples of how you've used data to make decisions that improved service levels or resolved issues in real-time.
How to prepare for a job interview at AQA Careers
✨Show Your Analytical Skills
Be prepared to discuss your experience with data analysis. Highlight specific examples where you've successfully identified trends in real-time data and how those insights led to improved operations.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've had to make quick decisions under pressure. Share these experiences during the interview to showcase your ability to thrive in fast-paced environments.
✨Emphasize Collaboration
Since the role involves working closely with managers and teams, be ready to talk about your communication skills. Provide examples of how you've effectively collaborated with others to achieve common goals.
✨Prepare for Situational Questions
Expect questions that assess how you would handle specific situations related to customer service operations. Practice your responses to demonstrate your thought process and decision-making skills.
