At a Glance
- Tasks: Support students and staff by answering queries via phone, live chat, and email.
- Company: Join AQA, a purpose-driven organisation with a supportive team culture.
- Benefits: Earn £13.10 per hour, with potential for contract extension and hybrid working options.
- Other info: 15 days of in-person training with opportunities for permanent roles.
- Why this job: Boost your CV while making a real difference in exam results delivery.
- Qualifications: No prior customer service experience needed; just bring your people skills!
The predicted salary is between 11 - 15 £ per hour.
Do you want to work for a company with a true purpose, boost your CV and gain valuable experience? You could be our next Temporary Customer Service Adviser!
By supporting students, exams officers and markers, you will play a vital role in ensuring that exam results are delivered on time across the country. You will be putting our customers at the front and centre of all that you do by answering telephone, live chat and email queries.
You will become part of a diverse and supportive team and will undergo a 15-day in-person training period to make sure you are fully equipped and confident. Don’t worry if you haven’t worked in a customer service role previously; this is an excellent opportunity to work in a friendly office environment, putting your people and IT skills to good use.
Whilst you are here, you will also be opening doors to other permanent and temporary opportunities in all areas of the business. 50% of our roles are filled by current AQA employees, so it’s likely you will find your next job whilst in this one!
To be considered, you must be available for the 15 days of in-person training (first 3 weeks of contract - Mon to Fri 9am to 5pm) and have full availability between 04 - 17 May.
Location: AQA Manchester (University of Manchester campus) - 15 days of in-office training, opportunity for hybrid working (up to 3 days working from home).
Hours: Full time (35 hours per week over 5 days) shifts between 7.30am and 9pm - Weekend shifts between 9.00am and 4.30pm.
Contract Dates: Start dates of 16 March, 30 March and 13 April with contracts ending 24 May 2026. Please note that many temporary staff will be offered an extension to their initial contract end date.
Hourly Rate: £13.10 per hour (£13.75 per hour from 01 April).
Your submitted application will be reviewed and if successfully shortlisted, you will be asked to attend one of several Assessment Centres that are booked. Here you will get to show off your skills, meet with the wider team and get a real feel for what working at AQA is like.
Temporary Customer Services Adviser in Manchester employer: AQA and AQA Affiliates
AQA is an exceptional employer that prioritises the growth and development of its employees, offering a supportive and inclusive work culture. With a focus on meaningful work, you will have the opportunity to enhance your skills while contributing to the timely delivery of exam results, all within a vibrant office environment located at the University of Manchester campus. The company also provides excellent career progression opportunities, with many temporary roles leading to permanent positions, making it an ideal place for those looking to build a rewarding career in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Temporary Customer Services Adviser in Manchester
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like AQA and AQA Affiliates.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like AQA and AQA Affiliates. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Temporary Customer Services Adviser in Manchester
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to AQA and AQA Affiliates.
How to prepare for a job interview at AQA and AQA Affiliates
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in AQA and AQA Affiliates's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services AQA and AQA Affiliates offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
