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- Tasks: Support students and staff by answering queries via phone, live chat, and email.
- Company: Join AQA, a purpose-driven organisation with a supportive team culture.
- Benefits: Earn £13.10 per hour, with potential for contract extension and hybrid working options.
- Why this job: Boost your CV while making a real difference in exam results delivery.
- Qualifications: No prior customer service experience needed; just bring your people skills!
- Other info: 15 days of in-person training with opportunities for permanent roles.
The predicted salary is between 11 - 15 £ per hour.
Do you want to work for a company with a true purpose, boost your CV and gain valuable experience? You could be our next Temporary Customer Service Adviser!
By supporting students, exams officers and markers, you will play a vital role in ensuring that exam results are delivered on time across the country. You will be putting our customers at the front and centre of all that you do by answering telephone, live chat and email queries.
You will become part of a diverse and supportive team and will undergo a 15-day in-person training period to make sure you are fully equipped and confident. Don’t worry if you haven’t worked in a customer service role previously; this is an excellent opportunity to work in a friendly office environment, putting your people and IT skills to good use.
Whilst you are here, you will also be opening doors to other permanent and temporary opportunities in all areas of the business. 50% of our roles are filled by current AQA employees, so it’s likely you will find your next job whilst in this one!
To be considered, you must be available for the 15 days of in-person training (first 3 weeks of contract - Mon to Fri 9am to 5pm) and have full availability between 04 - 17 May.
Location: AQA Manchester (University of Manchester campus) - 15 days of in-office training, opportunity for hybrid working (up to 3 days working from home).
Hours: Full time (35 hours per week over 5 days) shifts between 7.30am and 9pm - Weekend shifts between 9.00am and 4.30pm.
Contract Dates: Start dates of 16 March, 30 March and 13 April with contracts ending 24 May 2026. Please note that many temporary staff will be offered an extension to their initial contract end date.
Hourly Rate: £13.10 per hour (£13.75 per hour from 01 April).
Your submitted application will be reviewed and if successfully shortlisted, you will be asked to attend one of several Assessment Centres that are booked. Here you will get to show off your skills, meet with the wider team and get a real feel for what working at AQA is like.
Temporary Customer Services Adviser in Manchester employer: AQA and AQA Affiliates
Contact Detail:
AQA and AQA Affiliates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temporary Customer Services Adviser in Manchester
✨Tip Number 1
Get to know the company! Before your assessment centre, do a bit of research on AQA. Understand their mission and values, and think about how you can contribute to their goals. This will help you stand out and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Brush up on your customer service skills by role-playing common scenarios. Whether it’s handling a complaint or answering queries, being prepared will boost your confidence and help you shine during the assessment.
✨Tip Number 3
Be yourself! During the assessment, let your personality shine through. AQA values diversity and a supportive team environment, so don’t be afraid to show your unique qualities and how they can benefit the team.
✨Tip Number 4
Follow up after your assessment! A quick thank-you email to your interviewers can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decisions.
We think you need these skills to ace Temporary Customer Services Adviser in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Temporary Customer Service Adviser. We want to see how you can support students and handle queries effectively!
Show Your Enthusiasm: Let your passion for customer service shine through in your application. We love candidates who are excited about helping others and making a difference, so don’t hold back on expressing that!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into the process smoothly. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at AQA and AQA Affiliates
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Temporary Customer Service Adviser role. Familiarise yourself with the key responsibilities, such as supporting students and handling queries via phone, live chat, and email. This will help you demonstrate your enthusiasm and suitability for the position.
✨Showcase Your People Skills
Since this role is all about customer service, be prepared to share examples of how you've successfully interacted with customers or resolved issues in the past. Even if you haven't worked in customer service before, think of situations where you've helped others or communicated effectively.
✨Prepare for Assessment Centre Activities
If you're invited to an Assessment Centre, expect a mix of group activities and individual tasks. Brush up on your teamwork skills and be ready to engage with others. Practice common scenarios you might face, like role-playing a customer interaction, to feel more confident.
✨Ask Insightful Questions
At the end of your interview, don’t forget to ask questions! This shows your interest in the company and the role. You could ask about the training process, opportunities for growth, or what a typical day looks like for a Temporary Customer Service Adviser. It’s a great way to leave a positive impression!