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For Companies At a Glance
- Tasks: Support students and exam officials by answering queries via phone, chat, and email.
- Company: Leading assessment organisation with a focus on student support.
- Benefits: Starting at £13.10 per hour, hybrid working, and 15-day training.
- Why this job: Make a difference in students' lives while gaining valuable customer service experience.
- Qualifications: Strong communication skills and a friendly attitude.
- Other info: Opportunity for growth and a supportive team environment.
The predicted salary is between 13 - 16 £ per hour.
A leading assessment organization is seeking a Temporary Customer Service Adviser in Manchester. You will support students and exams officials by answering queries via telephone, live chat, and email. The role offers a 15-day in-person training and hybrid working opportunities.
Responsibilities include:
- Ensuring timely exam results delivery
- Utilizing your people and IT skills in a friendly office environment
Starting hourly rate is £13.10, increasing to £13.75 after April 1st.
Temp Exam Support & Student Helpdesk Adviser in Manchester employer: AQA and AQA Affiliates
Contact Detail:
AQA and AQA Affiliates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temp Exam Support & Student Helpdesk Adviser in Manchester
✨Tip Number 1
Get to know the company! Research their values and mission. When you understand what they stand for, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice your communication skills! Since you'll be answering queries via phone, live chat, and email, make sure you're comfortable chatting with people. Role-play with a friend or use our resources to boost your confidence.
✨Tip Number 3
Be proactive during the interview! Prepare questions that show your interest in the role and the team. This not only demonstrates your enthusiasm but also helps you gauge if it's the right fit for you.
✨Tip Number 4
Apply through our website! We make it easy for you to find the right roles and connect with us directly. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Temp Exam Support & Student Helpdesk Adviser in Manchester
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in showing us that you're a great fit for our team.
Tailor Your Application: Make sure to tailor your application to the Temp Exam Support & Student Helpdesk Adviser role. Highlight any relevant experience you have with customer service or supporting students, as this will show us you understand what the job entails.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your skills and experiences. Avoid fluff – we want to know exactly why you’re the right person for the job!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be all set!
How to prepare for a job interview at AQA and AQA Affiliates
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Temp Exam Support & Student Helpdesk Adviser. Familiarise yourself with common queries students might have and think about how you would handle them. This will show that you're proactive and ready to jump in.
✨Show Off Your People Skills
Since this role involves a lot of interaction with students and exam officials, be prepared to demonstrate your excellent communication skills. Think of examples from your past experiences where you've successfully resolved issues or helped someone out. This will highlight your ability to connect with others.
✨Get Comfortable with Tech
As you'll be using IT skills to assist students, brush up on any relevant software or tools that might be used in the role. If you know what systems the organisation uses, mention your familiarity with them during the interview. This shows you're tech-savvy and ready to adapt.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process or how success is measured in the role. This not only shows your interest but also helps you gauge if the position is the right fit for you.