Exams Officer Engagement Team Manager in Manchester

Exams Officers around the country are supported by our Support Advisers who help shape the experience of Exams officers and contribute to successful exam delivery. You will manage the team of Support Advisers. You will lead the strategy that supports Exams Officers, ensuring they have consistent, high quality experiences that directly impact learners\’ experience. This is a job that truly makes a difference.

Responsibilities

• Leading, managing, developing and coaching a remote team to drive positive customer engagement.
• Ensuring your team work collaboratively and efficiently
• Using insights and collaboration to enhance the Exams Officer experience.
• Driving continuous improvement across AQA processes.

Benefits

• Join a supportive, values-driven organisation, a charity where every colleague is passionate about education and supporting teachers and learners.
• Flexible working arrangements to support work-life balance – 2 days per week in the office whilst being reflective of business need, a 35 hour working week, 25 days annual leave with additional closure in December
• A collaborative, inclusive culture that values your ideas – the opportunity to join lots of network groups (LGBTQ+, neurodiversity, disAbility, empowering women, wellbeing, ethnic diversity, parents and carers and more)
• Wellbeing programmes including private health insurance and a health care cash reward plan, subscription to Headspace, volunteering days
• An excellent pension

At AQA, we are committed to fostering a workplace that celebrates diversity and promotes equity and inclusion. We believe that a diverse team brings richer perspectives and drives better outcomes. Our ED&I strategy ensures that everyone-regardless of religion, ethnicity, gender identity or expression, age, disability, sexual orientation, or background-is valued, respected, and empowered to thrive. We actively promote inclusive language, avoid stereotypes, and strive for representation across all dimensions of diversity. We welcome applications from individuals of all backgrounds and lived experiences.

You are someone who thrives when supporting others and driving improvement.

Qualifications

• Strong people management skills with remote teams.
• Experience working in a regulated environment
• Confident communicator, both written and verbal, with the skills to influence stakeholders
• Ability to use data to inform decisions.
• Customer-focused mindset.

What’s in It for You

You will gain exposure to impactful work with clear opportunities for development.