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- Tasks: Build relationships and improve engagement for over 35,000 examiners.
- Company: Join AQA, a trusted assessment organisation impacting millions of learners annually.
- Benefits: Enjoy hybrid working, 25 days' leave, modern office perks, and discounted eateries.
- Why this job: Make a real difference in education while enjoying a supportive and inclusive culture.
- Qualifications: Strong relationship management and communication skills; data-driven decision-making experience required.
- Other info: Apply early as we review applications continuously; interviews start mid-July.
The predicted salary is between 28800 - 48000 £ per year.
Be part of something that impacts over a million learners every year. Think you know what it takes to shape the experience of 39,000 professionals? Imagine influencing how thousands of educators engage with one of the UK's most trusted assessment organisations. Could your relationship management skills help improve how we recruit, retain and support our associate community? At AQA, you'll be part of a team of seven, including four Examiner Experience Partners, working to support over 35,000 examiners and subject experts.
You’ll enjoy a 35-hour week with hybrid working (2 days onsite, 3 from home), 25 days' annual leave plus bank holidays and Christmas closure, and access to modern office spaces-complete with a gym, games room and yoga studio in Manchester, and discounted eateries in Guildford. With nearly half of our roles filled internally, this could be just the start of your journey with us.
What will I be doing?
As an Examiner Experience Partner (which internally is known as an Associate Experience Partner), you’ll build and maintain strong relationships with internal teams and our associate community, using data insights to drive improvements in engagement, retention and compliance. You’ll lead on communications, support change initiatives, and ensure the associate voice is heard across AQA. With autonomy over your area, you’ll be trusted to deliver meaningful improvements that directly impact how our associates work with us.
What do I need to be successful?
- Proven experience in relationship management across varying levels of seniority
- Strong communication skills, including handling sensitive or complex conversations
- Ability to manage multiple stakeholders and influence outcomes
- Experience using data and MI to inform decisions and improve processes
- Organisational skills to balance competing priorities
- Understanding of customer needs and how to align team efforts accordingly
What next?
Every year we make results happen for millions of learners across the UK. To explore how you can be a part of that, apply through the link and upload your most recent CV. You could wait until applications close at 23:59 on Tuesday 8th July to apply, but we will be reviewing applications as they come in and reserve the right to close the advert early should we find the right person, so apply today if this sounds like the role for you. Interviews will be held face to face in the Manchester and Guildford office from week beginning 14th July. Every application will receive a response.
AQA is an equal opportunity employer committed to fostering an inclusive and diverse workplace where everyone-regardless of religion, ethnicity, gender identity or expression, age, disability, sexual orientation, or background-is valued, respected, and supported to thrive.
Examiner Experience Partner employer: AQA and AQA Affiliates
Contact Detail:
AQA and AQA Affiliates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Examiner Experience Partner
✨Tip Number 1
Familiarise yourself with AQA's mission and values. Understanding their commitment to education and learner outcomes will help you align your conversation during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Prepare specific examples of how you've successfully managed relationships in previous roles. Highlight instances where your communication skills made a significant impact, especially in sensitive situations, as this is crucial for the Examiner Experience Partner role.
✨Tip Number 3
Research current trends in education and assessment. Being knowledgeable about the challenges and innovations in the field will allow you to engage in meaningful discussions during interviews, demonstrating your proactive approach and understanding of customer needs.
✨Tip Number 4
Network with current or former employees of AQA on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information about the company culture and expectations, which you can leverage in your application and interviews.
We think you need these skills to ace Examiner Experience Partner
Some tips for your application 🫡
Understand the Role: Read the job description carefully to grasp the key responsibilities and required skills for the Examiner Experience Partner position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in relationship management, communication skills, and data analysis. Use bullet points for clarity and focus on achievements that demonstrate your impact.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the organisation. Highlight specific examples of how you have successfully managed relationships and influenced outcomes in previous roles, making sure to connect your experiences to AQA's mission.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at AQA and AQA Affiliates
✨Showcase Your Relationship Management Skills
Since the role focuses heavily on relationship management, be prepared to discuss your past experiences in building and maintaining relationships. Use specific examples that highlight your ability to engage with various stakeholders and how you’ve influenced positive outcomes.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this position. Practice articulating your thoughts clearly, especially when discussing sensitive topics. Consider preparing for potential complex conversations by thinking through how you would handle them effectively.
✨Demonstrate Data-Driven Decision Making
The job requires using data insights to drive improvements. Be ready to discuss how you've used data in previous roles to inform decisions or improve processes. Bring examples of metrics you’ve tracked and how they influenced your actions.
✨Understand the Associate Community
Familiarise yourself with the needs of the associate community and how AQA supports them. Research their current initiatives and think about how you can contribute to enhancing their experience. Showing that you understand their perspective will set you apart.
