Head of Lettings

We are looking to recruit a Head of Lettings for our APW Cobham office. Our employees are meticulous, highly professional and well-trained, with a thorough understanding of the property market in their local area. We have a track record of success in marketing at a national and international level, with over half of our business coming through referral and recommendation. Trusted for generations, we have specialised in letting residential property in London and South of England for 150 years.

About the Role:

• Achieving the branch targets for your office.
• Accountability for delivery of both individual and collective objectives including profitability, improved market share and increased group value.
• Professionally dealing with clients and customers in all aspects of lettings, including market appraisals and negotiation.
• Using data, feedback and interpreting market trends to deliver weekly updates to every client, offering advice and recommendations to facilitate a successful transaction.
• Conduct a monthly performance review with every team member, validating performance, challenging them to fulfil their potential and identifying training and development needs.
• Abiding by service standards and all legislation.
• Maintaining all aspects of the marketing of new and existing properties.
• Overseeing the recruitment process for their office.

Skills and experience:

• Proven experience managing a successful lettings branch.
• The ability to build rapport and develop long standing relationships.
• The capability of working effectively under pressure and in a fast changing environment.
• Conduct, personal appearance and attitude that enhance the company’s reputation.
• Exceptional written and verbal communication skills.
• Empathy and understanding.
• A dynamic team leader with individual flair.
• Computer literate with experience of Microsoft Office suite and Outlook.
• Excellent organisational, prioritisation and planning skills.
• Full and clean driving licence.

Why join us?

When you join APW (part of John D Wood & Co), we will train, develop and support you to become the best you can possibly be. We offer new starter induction programs, which provide a mixture of classroom, on the job and online training. In addition to this, we offer each role level the opportunity to work towards gaining a professional, recognised qualification should you wish to do so. We also have a whole host of additional optional development courses available to our teams, as well as:

• Generous holiday allowance
• The opportunity to work for one of England’s oldest estate agencies known for delivering excellent customer service.
• Team recognition and awards
• Our very popular internal social committee connecting colleagues through sport and other social fun events.
• You will also be entitled to our award winning 'Perks at Work' discount scheme offering staff along with their family & friends excellent discounted property services.