Professional Services Consultant Aptos ONE in Birmingham

Become a part of a team that is passionate about creating and delivering cutting-edge solutions for retailers worldwide. At our company, we’re dedicated to supporting your career aspirations and helping you exceed your goals. You’ll benefit from industry-leading training, global development opportunities, and the chance to collaborate within a diverse culture across our offices in nine countries. Our inclusive culture reflects our purpose: to make a difference for every colleague, every client, every day.

As a leading provider of Unified Commerce solutions for retail, our technology empowers top retail brands by optimizing product management, promotions, merchandising, and store operations. With the global shift toward our cloud-native, microservices architecture, opportunities for career growth have never been more exciting. Today, more than 100,000 retail stores in fashion, grocery, footwear, general merchandise, discount, and sporting goods rely on our solutions to generate nearly $2 trillion in annual revenue.

We hope you’ll join us in driving innovation and delivering impactful solutions as we continue leading the Unified Commerce revolution.

Company Overview

Aptos is a recognized global provider of technology solutions that help more than 1,000 retail brands deliver every shopper a personalized, empowered, and seamless experience — no matter when, where or how they shop. Our success is built upon our long history of innovation and collaboration, and our future success will be fueled by passionate, professional colleagues who are driven to find new ways to put the latest technologies to work to solve the many challenges that retailers face. We’re always looking for candidates with a desire to innovate, grow and learn from each other as we work together to help the world’s leading retail brands succeed and thrive.

Position Overview

As the Aptos ONE Consultant Professional Services point of sale expert, you will work closely with merchants of all sizes and complexity as well as internal cross-functional colleagues and stakeholders to ensure successful delivery of the solution. You will advise merchants on best practices, gather, and document requirements and configure, test, and deliver a solution that adds maximum value for the merchant. You will also contribute and utilize our Aptos A2 process during project implementation, that utilizes our Kickstart foundation for Aptos ONE.

Role & Responsibilities:

• Manage client expectations and drive a stellar client experience.
• Partner with business stakeholders to confirm understanding of business drivers and strategy.
• Leverage industry and organizational standards, patterns, and best practices to deliver maximum value.
• Establish and foster strong relationships with a broad audience of customers, service providers, vendors, partners, peers, and leadership.
• Collaborate with cross-functional peers to establish and maintain organizational best practices, processes, and methodologies.
• Proactively lead design sessions with our customers and peers to drive toward decisions related to application configurations.
• Configure, document, test & deliver a cloud based point of sale solution within defined time & budget constraints.
• Work with project managers to define tasks, estimate efforts and requirements to deliver required solutions.
• Be respected as an authoritative source in a narrowly defined functional domain but remain generally knowledgeable regarding broad industry segments.
• Deliver comprehensive end-user training & support to business and technical users of all levels.
• Log, troubleshoot, diagnose, and resolve technical and functional issues (e.g., application, application integrations, network and hardware).
• Participate in the sales process to provide estimates and granular level of effort estimates for anticipated scope.
• Provide on-site support for Client Go-Lives when requested.
• Provide mentorship to junior team members locally as well as globally.
• Perform other duties that will serve as best practices for future implementation.

Qualifications:

• Minimum of 5 years of experience in POS implementations or a comparable role.
• Experience working in retail is highly preferred.
• Ability to present a strong credible image to our customers.
• Strong communication, documentation, and presentation skills.
• Strong multitasking and time management skills.
• Flexibility and adaptability.
• Experience working with system integrations.
• Knowledge of retail data & data relationships.
• Experience working with relational & non-relational database technologies.
• Very strong troubleshooting skills and technical aptitude.
• General understanding of networking technologies (VPN, firewall etc).
• Innovation and ingenuity.
• Enjoy collaboration in a team environment.
• Analyze Gap requirements throughout Project Implementation.
• Ability to communicate fluently in English (written and spoken).
• Ability to work remotely efficiently and delivering results on time.
• Travel will be required.

Preferred Skills:

• Experience working directly or indirectly with other Retail functional domains (merchandising, sales audit, eComm etc).
• AWS Expertise.
• Experience with POSTMAN, REST API, and other test tools.
• Experience with Jira, Confluence, and M365 application tool sets.
• Understanding of modern security technologies, compliance standards & processes.
• Experience working on Agile projects.
• Bachelor’s Degree in a related technical field.

We offer a competitive total rewards package including a base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.