Restaurant Supervisor in Penrith

Warm hospitality and contemporary comfort combine with views over Ullswater and the fells. Another Place, The Lake is for taking it easy with your favourite people, exploring the wilderness, swimming beneath a full moon, paddleboarding across the lake, eating and drinking well, letting go and having a good time.

Another Place Hotels – a place to take your hospitality career to new heights. With a team that values connection, flexibility, variety, and challenge, we’re all about making a meaningful impact on our guest’s holiday and know what it means to work for a hotel which goes above and beyond for our team and guests.

At Another Place, we don’t just provide a place for our guests to rest their heads - we create memorable experiences that they’ll remember for a lifetime. An unforgettable holiday experience amidst 18 acres of Lake District National Park, Another Place offers private lake shore and views over Ullswater and the fells. For our guests, how their stay makes them feel is crucial; cared about, looked after, welcome. It’s the heart and soul of our active relaxation concept, made possible by the people on our team.

We’re looking for a Restaurant Supervisor to assist our Food and Beverage Manager in overseeing the day-to-day running of the Rampsbeck Restaurant, The Living Space and The Glasshouse. You’ll be friendly, hardworking and customer-focused, and have excellent time-keeping skills that enable you to prioritize under pressure, ensuring that our guests continue to enjoy our experience first-class, flawless service.

In return for your enthusiasm and commitment, you’ll find yourself in a supportive group of likeminded people with a shared outlook on life, where friendship, connection, flexibility, variety and challenge make every working day worthwhile. Joining our team means being part of a community that values excellence, innovation, and kindness in everything we do. Our commitment to our team is reflected in our exceptional working environment - one that promotes work-life balance, professional development, and plenty of opportunities for growth.

This is a full-time opportunity offered on a flexible zero-hours contract.

As our Restaurant Supervisor you’ll be:

• Welcoming guests in a warm, friendly, timely and relaxed yet professional manner.
• Responsible for the smooth running of the Rampsbeck Restaurant, Living Space and Glasshouse.
• Deputising for the Restaurant Manager, when required.
• Working with the Head Chef and Restaurant Manager to optimize all aspects of our food service.
• Assisting in the ongoing training, development and performance management of a large team.
• Managing guest complaints, requests and enquiries in a relaxed yet professional manner.
• Helping to create a safe environment for both staff and guests, whilst adhering to the company’s health and safety policy and procedures.

The skills you’ll be sharing with us:

• A friendly and outgoing personality
• Previous supervisory experience
• A natural decision maker, with a desire to go above and beyond to initiate meaningful moments and memories for our guests and team
• A well-rounded product knowledge of food and drink
• A strong customer service ethos, with a keen eye for the small details that make a meaningful impact
• Effective participation in (and management of) a team
• High attention to detail
• A passion for providing the best customer service possible
• The ability to remain calm under pressure

What we can offer in return:

• A relaxed, professional place to work in a beautiful location – right on the shores of Ullswater
• Excellent career prospects in an ever-expanding organisation
• Special rates for you and your friends & family to stay at Another Place and Watergate Bay Hotel
• Team discounts on treatments in Swim Club
• Discounts for you and your friends & family to eat at our restaurants: at Rampsbeck, Living Space, Glasshouse and The Brackenrigg
• Team social events throughout the year
• Team assistance scheme – a dedicated helpline for support & advice on topics from mental health through to managing your finances

From discounted stays to training and development opportunities, we’re all about helping our team achieve their personal and professional goals. Located in 18 acres of Lake District National Park, you’ll never be short on inspiration. If you would love to join us as our Restaurant Supervisor apply now and be part of our journey at The Lake, a wonderful place to work.