At a Glance
- Tasks: Lead and transform global customer support for a growing SaaS company.
- Company: Aptitude, a forward-thinking tech firm based in London.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with a focus on performance and coaching in a fast-paced environment.
- Why this job: Make a real impact by enhancing customer support and service quality globally.
- Qualifications: Experience in customer support leadership and strong collaboration skills.
The predicted salary is between 80000 - 100000 £ per year.
Aptitude is hiring a Head of Customer Support to transform and lead our global support function as we scale to Saa S and accelerate growth.
The role is London-based with a hybrid model (minimum 2 days in the office) and a 37.5-hour week, including some weekends and bank holidays.
You will own the global support operating model, drive performance, coaching, and escalation governance, while collaborating with Product, Engineering and Cloud Operations to improve service quality across time zones.
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We think you need these skills to ace Global Head of Enterprise SaaS Support in London
Customer Support Management
Global Support Operations
Performance Management
Coaching Skills
Escalation Governance
Collaboration with Product Teams
Collaboration with Engineering Teams
